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Contac patents

      

This page is updated frequently with new Contac-related patent applications.

SALE: 130+ Contac-related patent PDFs



 Optimized routing of interactions to contact center agents based on machine learning patent thumbnailnew patent Optimized routing of interactions to contact center agents based on machine learning
A system that is adapted to route interactions to contact center agents. More specifically, the system is adapted to identify an interaction to be routed, and identify a group of agents based on one or more constraints for generating one or more candidate agents.
Genesys Telecommunications Laboratories, Inc.


 Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience patent thumbnailnew patent Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience
A system and method for routing interactions to contact center agents. The system is adapted to concurrently identify a plurality of interactions waiting to be routed, and identify a plurality of candidate agents viable for handling the plurality of interactions.
Genesys Telecommunications Laboratories, Inc.


 System and  generating a network of contact center agents and customers for optimized routing of interactions patent thumbnailnew patent System and generating a network of contact center agents and customers for optimized routing of interactions
A system and method for muting interactions to contact center agents. The system is adapted to identify a network of agents and customers.
Genesys Telecommunications Laboratories, Inc.


 Optimized routing of interactions to contact center agents based on agent preferences patent thumbnailnew patent Optimized routing of interactions to contact center agents based on agent preferences
A system and method for routing interactions to contact center agents. The system is adapted to identify an interaction to be routed, and identify a first group of agents based on one or more constraints for generating one or more candidate agents.
Genesys Telecommunications Laboratories, Inc.


 Compositions and methods for treatment of inflammatory skin conditions using allantoin patent thumbnailnew patent Compositions and methods for treatment of inflammatory skin conditions using allantoin
Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
Scioderm, Inc.


 Compositions and methods of treatment of inflammatory skin conditions using allantoin patent thumbnailnew patent Compositions and methods of treatment of inflammatory skin conditions using allantoin
Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
Scioderm, Inc.


 Contact lens applicator patent thumbnailnew patent Contact lens applicator
A contact lens applicator for use in the application and removal of contact lenses, is disclosed. The contact lens applicator comprises a hollow cylindrical tube defining a curved portion at one end having a straight portion attached to a suction bulb at the distal end.

 Stereo-optic surgical contact lens patent thumbnailnew patent Stereo-optic surgical contact lens
A pair of objective lenses is integrated into a top surface of a surgical contact lens. The pair of objective lenses replaces the conventional single, shared objective lens that is typically positioned 175 mm from the ocular surface.
Novartis Ag


 Vdmos and  making the same patent thumbnailVdmos and making the same
A vdmos includes a substrate; an epitaxial layer; first and second trenches defined in the epitaxial layer; a shielding gate and a control gate formed in the trenches; a body region formed at the epitaxial layer and between the first and second trenches; a n+ source region formed at the body region; a distinct doping region formed in the epitaxial layer underneath the body region, extending towards bottoms of the trenches; a channel defined between the n+ source region and epitaxial layer adjacent to the trenches; an insulating layer defining a contact hole extending into the body region and the first trench; a p+ body pickup region formed in the body region corresponding to the contact hole; and a metal layer haying a butting contact filled in the contact hole, connecting the n+ source region, p+ body pickup region, and control gate and/or shielding gate in the first trench.. .
International Onizuka Electronics Limited


 Managing contact center metrics patent thumbnailManaging contact center metrics
A contact center includes: a microprocessor; a computer readable medium, coupled to the microprocessor, to store, for one or more contact center objects, contact center information; and a microprocessor executable report generator, the report generator, when executed, receives, from a user, a selected contact center object, retrieves, from the computer readable medium, a set of data elements associated with the selected contact center object, the set of data elements defining a first space having a first dimension, projects the set of data elements onto a subspace of the first space to form a transformed set of data elements, the subspace having a second dimension less than the first dimension, and provides, for display to a user, the transformed set of data elements.. .
Avaya Inc.


Reader communication with contact lens sensors and display device

A reader for communicating with both an eye-mountable device and a display device is provided. The reader can transmit radio frequency power to a tag that is part of the eye-mountable device.
Verily Life Sciences Llc

Eye convergence detection with contact lenses

A contact lens, system of contact lenses, and a method for detecting eye convergence includes detecting a first inward gaze with first gaze detection circuitry included in a first contact lens disposed on a first eye. A first inward gaze signal is transmitted from the first contact lens to a second contact lens disposed in a second eye in response to detecting the first inward gaze.
Verily Life Sciences Llc

Lens-to-lens communication for contact lenses

A contact lens for lens-to-lens communication includes blink detection circuitry, one or more electrodes, a logic engine, and data transmission circuitry. The blink detection circuitry is configured to generate a blink signal in response to a blinking of an eye.
Verily Life Sciences Llc

Steering system

A steering system is provided in which a bearing of a tension pulley has a reduced load-carrying capacity. A belt tension adjusting mechanism has a seat provided on an inner surface of a reduction gear housing so as to be able to swing, a rod that is in abutting contact with the seat (bent portion), a feed nut that is screw-threaded over the rod, and a spring member (helical torsion spring) that is fixed to the feed nut at its one end and to the reduction gear housing at the other end.
Jtekt Corporation

Methods of treating diseases which are mediated by cutaneous lymphocyte antigen positive cells

The present invention relates to methods of treating patients suffering from itching and puritis mediated by cutaneous lymphocyte antigen positive t cell. In particular, diseases or disorders including contact dermatitis, drug induced delayed type cutaneous allergic reactions, toxic epidermal necrolysis, cutaneous t cell lymphoma, bullous pemphigoid, alopecia aereata, vitiligo, acne rosacea, prurigo nodularis, and herpes simplex virus, or combination thereof will benefit from the administration of an il-31 antagonist.
National Jewish Medical Research Center

Contact lens packaging and methods of manufacturing packaged contact lenses

A contact lens package includes a sealed contact lens package and a wrap coupled to the sealed contact lens package. The wrap has one or more panels.
Coopervision International Holding Company, Lp

Method and determining eye topology

A method and apparatus for measuring the topography of the corneal and scleral regions of the eye. The measurements provide surface contours that are useful in the manufacture of scleral contact lenses..
Eyedeal Scanning, Llc

Rotating contact ring with legs extending at an angle to a lower surface of the ring

A rotating contact device is described. The rotating contact device can include a contact ring and a pair of legs extending from a lower ring surface of the contact ring.
Apple Inc.

Decentered type contact lens and decentered type contact lens set

A decentered type contact lens including: an optical zone provided in a center part of the contact lens; a peripheral zone provided on an outer circumference of the optical zone; an optical center of the optical zone being set to deviate from a lens geometric center; and a circumferential direction alignment mechanism for setting a lens circumferential direction position in a worn state, the contact lens being characterized in that: a center-of-gravity deviation in relation to the lens geometric center is set for the peripheral zone, and a center-of-gravity position shift accompanying deviation of the optical center of the optical zone in relation to the lens geometric center is corrected by offset using the center-of-gravity deviation of the peripheral zone.. .
Menicon Co., Ltd.

Sonic and ultrasonic methods and treatment of glaucoma

Disclosed are methods and apparatus, including eyewear and a contact lens, for delivering sound energy to an eye, comprising two or more sonic or ultrasonic transducers that emit sound energy, wherein each transducer is (i) operably linked to a power source and (b) capable of emitting sound energy at more than one frequency and for a variable time period; and a positioning mechanism to position the transducers at an exterior surface of an eye so as to deliver sound energy to an internal part of the eye, for example the schlemm's canal or trabecular meshwork.. .
Visionage Therapies, Llc

Position-sensing contact lenses

The subject matter of the disclosure relates generally to a mems-based position-sensing system and lenses, for example, contact lenses and intra-ocular lenses, manufactured with the position-sensing system employing one or more angular and/or linear accelerometers and/or pressure transducers and methods for detecting position and motion of an eyeball and/or head utilizing the position-sensing contact lenses.. .

Contact lens packaging and packaging methods

A packaging for a disposable contact lens includes a structure that engages the contact lens within an interior of the packaging.. .

Routing non-voice interactions in call centers or contact centers via existing traditional computer telephone integration systems

A method(s) and system(s) through which non-voice interactions or activities can be routed through existing systems presently utilized for voice (or telephone call) routing.. .
Integrated Systems Solutions, Inc

Tracking and preventing mute abuse by contact center agents

A method and apparatus to detect and prevent mute abuse by contact center agents provided by an application with an event listener in a contact center communication system are described along with various methods and mechanisms for administering the same. Based on predefined thresholds, the event listener can detect and notify a contact center supervisor and/or a systems administrator when certain mute timing thresholds are not met and/or mute timing thresholds are exceeded.
Avaya Inc.

System and assessing the sensitivity of social network user populations to response time delays

A contact center is operated by reference to response time statistics and social media analytics. A method for identifying a user population's sensitivity to response time delay comprises monitoring social network messaging activity to identify user messages associated with the user population.
Avaya Inc.

Contact lens comprising lenticular-like curve

Disclosed herein is a contact lens comprising a rounded, minus-carrier, lenticular-like curve over a central, upper portion of the lens that allows the contact lens to translate upwards in downgaze.. .
Ohio State Innovation Foundation

Shoulder pads with head and neck protection

The present invention provides a shoulder pad for use in a contact sport, such as football, hockey or lacrosse. The shoulder pad includes a pair of arch members, each having an upper portion, a front portion depending from the upper portion, and a rear portion depending from the upper portion.

Methods and systems for treatment of inflammatory diseases with nitric oxide

The present invention generally relates to compositions and methods for treatment of various inflammatory diseases, such as inflammatory dermatoses and other conditions, e.g., using nitric oxide. Examples of such dermatoses include psoriasis, atopic dermatitis, and contact dermatitis.
Transdermal Biotechnology, Inc.

Device for a manipulation with a contact lens within an eye area and a manufacturing such device

Device for a manipulation with a contact lens within an eye area and methods for the production thereof. The invention concerns a device for a manipulation with a contact lens within an eye area and methods for the production thereof, the subject matter of which lies in that it comprises a functional part (1) from porous polymer, mainly hydrophilic polymer, which is shaped for a non-aggressive contact with the cleaned area of the eye and adapted by its porousness for absorption of non-toxic and non-irritant fluid, as well as methods for producing said device..

Methods for improving contact lens comfort

Dry eye treatment apparatus and methods are described herein which generally comprise a patch or strip affixed to the skin of the upper and/or lower eyelids to deliver heat or other forms of energy, pressure, drugs, moisture, etc. (alone or in combination) to the one or more meibomian glands contained within the underlying skin.
Sight Sciences, Inc.

Contact lens mounting speculum for vitreoretinal surgery

A contact lens is placed on a patient's eye during ophthalmic surgery, such as vitreoretinal surgery. The contact lens rests on a cornea of an eye of a patient during the surgery and is supported by a contact lens mounting speculum having multiple degrees of freedom to accommodate small movements of the eye while enabling alignment to an optical axis of the surgical microscope.
Novartis Ag

Apparatus and enhancing human visual performance in a head worn video system

Visual impairment, or vision impairment, refers to the vision loss of an individual to such a degree as to require additional support for one or more aspects of their life. Such a significant limitation of visual capability may result from disease, trauma, congenital, and/or degenerative conditions that cannot be corrected by conventional means, such as refractive correction, such as eyeglasses or contact lenses, medication, or surgery.
Esight Corp.

Adjustable contact lens system

Various embodiments of methods and systems for improving and enhancing vision are disclosed. Adjustable lenses or optical systems may be used to provide adaptive vision modification.
Gearbox, Llc

Contact lens product

A contact lens product includes a multifocal contact lens and a buffer solution. The multifocal contact lens is immersed in the buffer solution.
Largan Medical Co., Ltd.

Contact lens product

A contact lens product includes a multifocal contact lens and a buffer solution. The multifocal contact lens includes a central region and at least one annular region.
Largan Medical Co., Ltd.

Dehydrated contact lens

A contact lens in a reduced state and an expanded state is provided. The reduced state includes a parabola shape and has a diameter of about 6 mm up to about 11 mm.
Micro Contact, Llc

Systems and methods for the production of contact lenses

An apparatus for spin casting lenses includes a rotatable tube, the rotatable tube defining a longitudinal cavity, wherein the longitudinal cavity is configured to receive molds. According to one exemplary embodiment, the rotatable tube is made of metal and includes a plurality of apertures configured to permit the transmission of actinic radiation..
Menicon Singapore Pte Ltd.

Diffusion bonded lead connector

A medical device lead connector includes electrically conducting contact rings spaced apart by an electrically insulating ring and in axial alignment. The electrically conducting contact ring and the insulating ring having an interface bond on an atomic level..
Medtronic, Inc.

Contact lens handling device

Certain embodiments are directed to a contact lens application/removal device comprising a plurality of removably interconnection components. The components include a lens handling tip, a lubrication fluid container, two detachable storage chambers, and, optionally, a detachable ultraviolet disinfection system.
The Board Of Regents Of The University Of Texas System

Methods and systems for contactless payments at a merchant

A coordination server of a contactless payment system may receive a total bill of purchases for a customer from a merchant point-of-sale terminal, associate the total bill of purchases with a unique identifier of an rfid tag of a check presenter, and receive notification that payment of the total bill of purchases is authorized. The coordination server may receive the unique identifier and payment information from a contactless-enabled device, and transmit the payment information and the total bill to the merchant point-of-sale terminal for transmittal to a merchant acquirer for completion of the transaction under business as usual standards.
Iii Holdings 1, Llc

Automated multi-grammar language processing system to optimize request handling in contact centers

An automated multi-grammar language processing system provides optimized request handling in contact centers. It enables a contact center to receive and analyze requests from users in the form of text messages, such as sms, email, instant messages, voice messages converted to text, etc., and to understand in real time if the request is to be managed by an automated system or queued for processing by a human operator..

Anti-aliasing photodetector system

An anti-aliasing photodetector system for a powered ophthalmic device, such as a contact lens, may be utilized for any number of functions. The anti-aliasing photodetector system converts current from an array of photodetectors into a voltage for use in other aspects of the powered ophthalmic device.
Johnson & Johnson Vision Care, Inc.

Method for producing contact lenses with durable lubricious coatings thereon

The invention is related to a method for producing silicone hydrogel contact lenses with a stable lubricious hydrogel coating thereon. A method of the invention comprises forming a plasma-reactive hydrophilic polymer hybrid base coating having reactive functional groups on a silicone hydrogel contact lens and heating the silicone hydrogel contact lens with the hybrid base coating in an aqueous solution of a water-soluble and thermally crosslinkable hydrophilic polymeric material to form a stable lubricious hydrogel coating thereon..
Novartis Ag

Soft silicone medical devices with durable lubricious coatings thereon

The invention is related to a medical device comprising a core material made of a crosslinked silicone material and a hydrogel coating which is thermodynamically stable. The invention is also related to a method for producing such a medical device, especially a soft contact lens..
Novartis Ag

Colored contact lenses

The disclosure is related to colored contact lenses including a transparent protective layer, a colored layer and a lens layer, wherein the colored layer is between the transparent protective layer and the lens layer. A composition for forming the transparent protective layer includes at least one first hydrophilic monomer and a first thickener.
Benq Materials Corporation

Compositions and methods for multipurpose disinfection and sterilization solutions

The present disclosure discloses compositions and methods for multipurpose disinfection and sterilization solutions broadly effective against multiple microbial pathogens. The present disclosure demonstrates broad spectrum antimicrobial activity against environmental and pathogenic amoeba, bacterial spores, vegetative bacteria, fungi, rickettsia, viruses, parasites and toxic microbial products.
The Administrators Of The Tulane Educational Fund

Contact lens tool kit and using

A contact lens tool kit for placement of a contact lens on an eye is provided. The tool kit may include a contact lens tool.
Invent Horizon, Llc

Method and system for determining intracranial pressure

A method and apparatus for determining intracranial pressure, includes a contact lens; a camera for making a plurality of images of at least one eye of a subject; one or more force transducers for controllably applying a force to the eye via the contact lens; a support system for supporting the camera, the contact lens and the one or more force transducers against the eye; and a computing device for controlling the force applied to the eye by the force transducers and stabilizing the force by negative feedback.. .
Lions Eye Institute Limited

Contact lens case structure

A contact lens case structure includes: a main body, one end thereof being open and another end thereof being closed to form an accommodation space, at least one elastic element being configured inside the main body, and one end of the elastic element being configured with a carrier configured with holes; and a cover, in connection with the open end of the main body to close the accommodation space, and at least one positioning portion being configured inside the cover. The positioning portions press the carrier downward to compress the elastic elements, thereby accepting a contact lens in the accommodation space.
Bonasse Enterprises Co., Ltd.

Partial task assignment for stall routing

Contact centers strive to provide quality customer service in a timely manner as well as to maintain profitability to ensure continued business operations. Having optimal agents available to accept every work item a customer may have is expensive and, when such skills are unneeded, wasteful.
Avaya Inc.

Techniques for hybrid behavioral pairing in a contact center system

Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: ordering a contact; ordering a plurality of agents; applying, by at least one processor, a hybridization function to the ordering of the plurality of agents to bias a first strategy for pairing toward a second strategy for pairing; comparing, by the at least one processor and based on the hybridization function, a first difference in ordering between the contact and a first agent in a first pair with a second difference in ordering between the contact and a second agent different from the first agent in a second pair; and selecting, by the at least one processor, the first pair or the second pair for connection based on the comparing..
Satmap International Holdings Limited

Techniques for hybrid behavioral pairing in a contact center system

Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: ordering an agent; ordering a plurality of contacts; applying, by at least one processor, a hybridization function to the ordering of the plurality of contacts to bias a first strategy for pairing toward a second strategy for pairing; comparing, by the at least one processor and based on the hybridization function, a first difference in ordering between the agent and a first contact in a first pair with a second difference in ordering between the agent and a second contact different from the first contact in a second pair; and selecting, by the at least one processor, the first pair or the second pair for connection based on the comparing..
Satmap International Holdings Limited

Agent-initiated automated co-browse

Co-browsing sessions provide a way for one party to see exactly what is being displayed on another party's computer or similar device. Co-browsing is particularly useful to an agent to help a customer solve a problem on a computer.
Avaya Inc.





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This listing is a sample listing of patent applications related to Contac for is only meant as a recent sample of applications filed, not a comprehensive history. There may be associated servicemarks and trademarks related to these patents. Please check with patent attorney if you need further assistance or plan to use for business purposes. This patent data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Contac with additional patents listed. Browse our RSS directory or Search for other possible listings.


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