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 Efficient mechanism for customer feedback from a voice call patent thumbnailnew patent Efficient mechanism for customer feedback from a voice call
System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (dtmf) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.. .
Avaya Inc.


 Card reader patent thumbnailnew patent Card reader
Various embodiments related to a card reader are described. According to an embodiment, the card reader comprises: a card reader body part; a contact card recognition module included in the card reader body part; a circuit board having a contactless card recognition module included in the card reader body part; a card insertion hole which is formed in the card reader body part and allows a contact card and a contactless card to be inserted; and a rotation guide part rotatably provided within the card insertion hole, wherein the rotation guide part may recognize the contact card in the contact card recognition module by passing the contact card through the card insertion hole according to a rotation, and may recognize the contactless card in the contactless card recognition module by limiting a movement according to a contact after inserting the contactless card into the card insertion hole.
Korea Information & Communications Co., Ltd.


 Protective shoulder pads with release mechanism patent thumbnailnew patent Protective shoulder pads with release mechanism
Protective shoulder pads to be worn by an individual engaged in a contact sport, such as football, lacrosse or hockey, are provided. The shoulder pads protect an individual wearing the protective shoulder pads against impact to the superior, anterior, posterior and/or lateral regions of the shoulder and upper arm regions.
Riddell, Inc.


 Service request routing using passive skill certification patent thumbnailService request routing using passive skill certification
In a data processing system coupled for communication to a plurality of agent terminals, a message is received indicating that an agent associated with the agent terminal handled a service request utilizing a skill in which the agent is not indicated as certified by an agent database of the data processing system. The data processing system compares an amount of utilization of the skill by the agent to a threshold.
International Business Machines Corporation


 Electric connector with shield contact patent thumbnailElectric connector with shield contact
The invention relates to an electric connector with a shield contact. This connector comprises a sleeve with a cavity designed to receive the end of at least one cable provided with a first contact and a shielding ferule, and an outer surface.
Delphi International Operations Luxembourg S.À R.l.


 Contact lens patent thumbnailContact lens
A contact lens constructed to limit the water transmissibility of at least one area of the lens while maintaining at least a minimum oxygen transmissibility. The water transmissibility maximum and oxygen permeability minimum are achieved by a predetermined lens thickness of a single lens material or by the use of two or more material layers..
Innovega, Inc.


 Orthokeratology lens with displaced shaping zone patent thumbnailOrthokeratology lens with displaced shaping zone
A contact lens for application in practice of orthokeratology on an eye, including a curved shell having a concave surface and a convex surface. The concave surface includes a carrier zone and a back shaping zone, the back shaping zone having a first curvature and the carrier zone having at least one second curvature.

 Annular shaped clear layer in cosmetic contact lenses patent thumbnailAnnular shaped clear layer in cosmetic contact lenses
Contact lenses comprising designs/colorants may be utilized to enhance and/or highlight the appearance of the eyes upon which the contact lenses are positioned. These contact lenses comprise a substantially annular shaped clear layer on the front curve surface to completely encapsulate the designs/colorants within the contact lens.
Johnson & Johnson Vision Care, Inc.


 Crosslinkable polymer patent thumbnailCrosslinkable polymer
The present invention provides a crosslinkable prepolymer which can be used to produce crosslinked polymeric materials (or contact lenses containing the same) having a high strength and excellent durability. The present invention relates to a polyvinyl alcohol-based prepolymer containing a unit having a pendant 1,2-diol containing group and a unit having a specific crosslinkable functional group, as well as a molding using the same..
Novartis Ag


 Contact lens with a microfluidic channel to monitor radius of curvature of cornea patent thumbnailContact lens with a microfluidic channel to monitor radius of curvature of cornea
A contact lens that monitors the radius of curvature of cornea includes an amplification chamber, am annular membrane, a microfluidic channel, and a gas reservoir within a top and bottom lens layers of the contact lens. The annular membrane is positioned within the amplification chamber and is in fluid communication with the gas reservoir through the microfluidic channel.

Method of using hydrophilized bactericidal polymers


A bactericidal polymeric composition includes a hydrophilic first comonomer copolymerized to a second comonomer to produce a polymeric composition that is more hydrophilic or more bactericidal in an aqueous solution than either of the comonomers alone. Methods for identifying bactericidal polymers, methods for rendering materials bactericidal, and methods for using bactericidal compositions to kill or reduce bacterial growth are also described.
Purdue Research Foundation


System and call progress detection


A contact center includes an outbound server to make a call to a callee and a media device. The media device receives an audio signal based on the call, to determine a mel-frequency cepstral coefficient for the received audio signal, and to match the mel-frequency cepstral coefficient for the audio signal to a mel-frequency cepstral coefficient for a pre-recorded carrier message.
Genesys Telecommunications Laboratories, Inc.


System and automated voice quality testing


A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method for using such a system for testing of audio quality over a variety of system architectures for optimization of contact center operations and improvement of customer experience.. .
Cyara Solutions Pty Ltd


Integrated circuits with self aligned contact structures for improved windows and fabrication methods


Devices and methods for forming semiconductor devices with self aligned contacts for improved process windows are provided. One method includes, for instance: obtaining a wafer with at least two gates, forming partial spacers adjacent to the at least two gates, and forming at least one contact on the wafer.
Globalfoundries Inc.


Electromagnetic contactor


An electromagnetic contactor in which a shock-absorbing member is integrally formed in a frame. The electromagnetic contactor includes a first frame in which an operating electromagnet is disposed and coil terminals which supply power to a coil of the electromagnet is formed to project from a side surface, and a second frame in which a contact mechanism having an auxiliary contact is disposed and has power source side terminals on one end side and load side terminals on the other end side, and in the first frame and the second frame, a snap fit is formed which can attach the second frame to the first frame in both of a normal direction coupled state where the coil terminals and the power source side terminals face the same direction and a reverse direction coupled state in which the coil terminals and the load side terminals face the same direction..
Fuji Electric Fa Components & Systems Co., Ltd.


Luminescent resonance energy transfer sensors for non-invasively and continuously monitoring glucose for diabetes


The present disclosure discloses a non-invasive wireless glucose level monitoring device. The device is fitted into a contact lens and can analyze glucose levels in tear fluid.

Presbyopia correction through negative spherical aberration


Devices, systems, and methods for treating and/or determining appropriate prescriptions for one or both eyes of a patient are particularly well-suited for addressing presbyopia, often in combination with concurrent treatments of other vision defects. High-order spherical aberration may be imposed in one or both of a patient's eyes, often as a controlled amount of negative spherical aberration extending across a pupil.
Amo Manufacturing Usa, Llc


Compensation for viewing with common vision abnormalities


The specification and drawings present a new method, apparatus and software related product (e.g., a computer readable memory or a storage device) for compensation of viewing quality in display/imaging devices for users with common vision abnormalities. In case a user not wearing compensation lenses (such as prescription eye glasses or contact lenses) it can be possible to compensate for user's vision abnormalities by applying an identified pre-programmed/stored compensation algorithm, corresponding to one of a plurality of common settings for corrective eye glasses, to the original content/image (e.g., video, multi-media content, digital pictures and the like), for displaying the resulting content on the display/imaging device for viewing with an acceptable level of quality by the user without wearing the compensation lenses..
Charter Communications Operating, Llc


Substrate having an electron donating surface with metal particles comprising palladium on said surface


There is disclosed a substrate with an electron donating surface, characterized in having metal particles on said surface, said metal particles comprising palladium and at least one metal selected from the group consisting of gold, ruthenium, rhodium, osmium, iridium, and platinum, wherein the amount of said metal particles is from about 0.001 to about 8 μg/cm2. Examples of coated objects include contact lenses, pacemakers, pacemaker electrodes, stents, dental implants, rupture nets, rupture mesh, blood centrifuge equipment, surgical instruments, gloves, blood bags, artificial heart valves, central venous catheters, peripheral venous catheters, vascular ports, haemodialysis equipment, peritoneal dialysis equipment, plasmapheresis devices, inhalation drug delivery devices, vascular grafts, arterial grafts, cardiac assist devices, wound dressings, intermittent catheters, ecg electrodes, peripheral stents, bone replacing implants, orthopaedic implants, orthopaedic devices, tissue replacing implants, intraocular lenses, sutures, needles, drug delivery devices, endotracheal tubes, shunts, drains, suction devices, hearing aid devices, urethral medical devices, and artificial blood vessels..
Bactiguard Ab


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Contact lens storage system


A contact lens storage system for includes a container has a top end, a bottom end and a peripheral wall extending therebetween. The top end is open and the container is substantially hollow.

Management of contact center group metrics


To provide better metrics for a contact center, the system determines when a contact center agent has been assigned to a plurality of agent skills in a skill group. A skill group is a set of skills for which the contact center seeks to calculate overall metrics across those skills.
Avaya Inc.


Dialing telephone numbers in a contact center based on a dial-type indicator


A contact center dialing a telephone number to a destination party, such as a debtor, may discover that the number is obsolete, e.g., the number has been reassigned to a new subscriber. A purportedly current number may be obtained for the debtor, which may be a wireless number.
Noble System Corporation


Efficient methods for predictive action strategy optimization for risk driven multi-channel communication


Presented are a method, system, and apparatus for using a specialized computing device managing a contact center to analyze and reduce financial risk on a portfolio of accounts (such as loans, insurance claims, etc.) via determining whether and, if so, when to utilize a communication channel (such as telephone, e-mail, text message, etc.) to contact a customer regarding a monitored account. Variables are received including action history and transactions associated with the monitored account.
Xerox Corporation


Proactive knowledge offers


A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center.
Genesys Telecommunications Laboratories, Inc.


Wettable silicone hydrogel contact lenses and related compositions and methods


Silicone hydrogel contact lenses having ophthalmically acceptable surface wettabilities are obtained from pre-extracted polymerized silicone hydrogel contact lens products having relatively large amounts of removable or extractable materials. The silicone hydrogel contact lenses can be obtained from non-polar resin based contact lens molds and without surface treatments or an interpenetrating polymeric network of a polymeric wetting agent.
Coopervision International Holding Company, Lp


Bi-functional co-polymer use for ophthalmic and other topical and local applications


The invention contemplates a copolymer which is a graft or block copolymer useful to change wettability and surface characteristics of biological surfaces. Methods for use of these formulations and coatings to change wettability and sterically stabilize, and lubricate biological surfaces in a subject, for example, in the treatment of dry eye syndrome, and to prevent adherence of unwanted proteins, for example in the treatment of contact lens intolerance, are provided..
Eyeon Particle Sciences Llc


Acidic processes to prepare antimicrobial contact lenses


This invention relates to antimicrobial lenses containing metals and methods for their production.. .
Johnson & Johnson Vision Care, Inc.


System and compatibility-based team formation


A system and method determines members of a team in a contact center to handle a request. The method is performed by a formation device by receiving a user request from a user device, the user request associated with a type of user request.
Avaya Inc.


Prediction of contact center interactions


In order to provide better service with self-service applications, metrics for a communication session between a user and a self-service application are identified. Based on the metrics, a pattern is determined that will likely predict an initial outcome of the communication session with the self-service application.
Avaya Inc.


System and an optimized, self-learning and self-organizing contact center


A system and method for an optimized, self-learning and self-organizing contact center has been developed. This system and method uses principles and tools of information theory, including the latent dirichlet allocation which reduces information to specific predetermined topics and a distribution of topic related words to infer its hidden, generative underpinnings so to self-organize a contact center, infer its desired electronic versus human make up, and optimally route all customer requests to an electronic resource or a specific human agent best suited to respond to the request for maximal business value per interaction.
Newvoicemedia, Ltd.


Metal-oxide-semiconductor transistor device and manufacturing method thereof


A method for manufacturing a mos transistor device includes following steps. A substrate including at least an isolation structure formed therein is provided.
United Microelectronics Corp.


Vital data assistant


A small medallion is disclosed, which contains a qr code, a phone number, and an alphanumeric code, which the user can input on a website. The user may then associate medical history information, information regarding next-of-kin or personal contacts, and information such as a will or instructions for continuity of a business with the qr code and alphanumeric code.

Compositions and methods of prophylaxis for contact dermatitis


The present invention relates to compositions and methods for inhibiting metal exposure to tissues.. .
The General Hospital Corporation


Delivering in-home customer service via multiple channels


A contact center, communication system, and method are disclosed. An illustrative contact center is disclosed as enabling customer interactions via a television.
Avaya Inc.


System, method and computer-accessible medium for fault analysis driven selection of logic gates to be camouflaged


Exemplary systems, methods and computer-accessible mediums can be provided that can, for example, determine a camouflaging location(s) of the logic gate(s) using a fault analysis procedure, and can camouflage the logic gate(s) at the location(s) based on the determination. The camouflaging procedure can be performed by replacing the logic gate(s) at the camouflaging location(s) with a further camouflaged gate, which can have a dummy contact(s) or a vias..
New York University


Contact lens with a hydrophilic layer


Embodiments of the technology relate to a contact lens having a core that is coated by a hydrogel layer, and to methods of making such a lens. The coated lens can include a rigid gas permeable contact lens.

Contact lenses having a reinforcing scaffold


Ophthalmic lenses for correcting refractive error of an eye are disclosed. Ophthalmic lenses include an inner optic portion having a scaffold between an anterior portion and a posterior portion.
Nexisvision, Inc.


Contact lens inspection system and method


An electronic scanning and evaluation unit (50) adapted for electronically scanning said electronic orthographic image (10) of said contact lens to determine whether or not said contact lens is inverted.. .

Amniotic or placental preparation and device for ophthalmic use as a dressing to enhance healing


A biodegradable lens-shaped patch useful for healing and treatment of ocular conditions is disclosed. The patch is formed from a biodegradable carrier which carries amniotic extract and/or placental extract.

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Using simultaneous multi-channel for continuous and timely feedback about agent performance during a customer interaction


Obtaining customer feedback is an important tool for a contact center to determine their performance as viewed from those with whom they interact. Customers interacting with an agent over a voice or other channel (e.g., co-browse, text chat, video, etc.) may provide real-time feedback.
Avaya Inc.


Integrated customer contact center testing, monitoring and diagnostic systems


An external contact center testing system is integrated with an internal monitoring and diagnostic system to identify and verify a fault condition, and to determine the cause of such fault condition. Test data for each of the stimuli launched into the call center from the external testing system are synced with the monitoring results data generated by the internal monitoring system.
Integrated Research Limited


Contact lens and method and systems for constructing a contact lens


Contact lenses, methods and systems for accomplishing the requirement for biocompatibility of oxygen delivery to the eye, and the cornea in particular, when elements and components are used which reduce the transmissibility of oxygen and which require coverage of a significant area of the non-vascularized cornea. A contact lens assembly is provided, comprising: an anterior surface, a posterior surface and at least one element or component having a substantially low oxygen permeability disposed within the lens.
Innovega, Inc.


Electroplating apparatus with notch adapted contact ring seal and thief electrode


An electro-processing apparatus has a contact ring including a seal which is able to compensate for electric field distortions created by a notch (or other irregularity) on the wafer or work piece. The shape of the contact ring at the notch is changed, to reduce current crowding at the notch.
Applied Materials, Inc.


Compositions and methods of treatment of inflammatory skin conditions using allantoin


Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
Scioderm, Inc.


Iontophoretic contact lens


Contact lenses are provided for ocular iontophoretic therapy. Implementations include a reservoir adapted to contain a charged therapeutic compound, a current source providing iontophoretic current to the charged therapeutic composition to affect delivery of the charged therapeutic composition into an eyeball, and a sensing circuit controlling the current source to maintain a selected ph range of the charged therapeutic composition.
Eyegate Pharmaceuticals, Inc.


Enhanced customer journey using multichannel contact center


A contact center, communication system, and server are disclosed. An illustrative contact center is disclosed as being a multichannel contact center.
Avaya Inc.


System and managing concurrent communications in a contact center


A communication session is established with a contact center. The communication session includes a first concurrent communication session in a first communication medium and a second concurrent communication session in a second communication medium.
Avaya Inc.


System and automated end-to-end web interaction testing


A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system.
Cyara Solutions Pty Ltd


Container for storage of contact lenses


A container for transporting contact lenses which in some embodiments may comprise: a container lid having an exterior surface and an interior surface with the interior surface having a mirror; a container base flexibly coupled to the container lid, the container base having an exterior surface and an interior surface, with the interior surface comprising a shelf member; a light source positioned within the container; a power source in electrical communication with the light source; and a left contact lens well and a right contact lens well positioned within the shelf member. In further embodiments, the container may comprise a retractable tray which may optionally be flush mounted within the container.

Bi-functional co-polymer use for ophthalmic and other topical and local applications


The invention contemplates a copolymer which is a graft or block copolymer useful to change wettability and surface characteristics of biological surfaces. Methods for use of these formulations and coatings to change wettability and sterically stabilize, and lubricate biological surfaces in a subject, for example, in the treatment of dry eye syndrome, and to prevent adherence of unwanted proteins, for example in the treatment of contact lens intolerance, are provided..
Eyeon Particle Sciences Llc


System and quality monitoring and agent suitability in video communication processed in contact center


A method and system automatically monitors quality and agent suitability in a video communication processed at a contact center. The method performed by a monitoring device includes receiving a plurality of consecutive images of a video communication between an agent device used by an agent of a contact center and a user device used by a user with a request.
Avaya Inc.


System and automated determining when to review an agent response process


A method and system automatically determines when to review an agent response. The method performed by an oversight device includes receiving first data including a request type of a request received by a contact center.
Avaya Inc.


Ophthalmic solution


Provided is an ophthalmic solution of which preservative component, hexamethylene biguanide, contained therein is inhibited from being adsorbed on soft contact lenses and eye droppers. The ophthalmic solution contains, at a specific ratio, (a) hydroxypropyl methylcellulose having 28.0 to 30.0 mass % methoxy groups and 7.0 to 12.0 mass % hydroxypropoxy groups, both with respect to the total amount of the hydroxypropyl methylcellulose, at a methoxy group/hydroxypropoxy group ratio of 2.5 to 4.0 by mass, wherein a 2 mass % aqueous solution of the hydroxypropyl methylcellulose at 20° c.
Nof Corporation


Contact lens dispensing container


A contact lens dispensing container includes an upwardly opening receptacle, peelable cover sheet, and applicator. The receptacle is to receive a contact lens and storage solution, and the container having a peripheral flange providing a planar engagement surface surrounding the receptacle.
Optic 18 Limited


Limiting contact in a networked contact center environment


This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center.
8x8, Inc.


Macroinitiator containing hydrophobic segment


The present invention relates to macroinitiators comprising at least one hydrophobic segments in a molecule, wherein a molecular weight of the hydrophobic segment is 300 to 1800. The present invention further relates to block copolymers, wetting agent and polymeric materials having the block copolymers of the present invention associated with, which is suitable for medical devices, particularly for ophthalmic devices, including contact lenses, ophthalmic lenses, punctal plugs and artificial corneas..
Johnson & Johnson Vision Care, Inc.


Ophthalmic lens disinfecting base


The present invention provides for a disinfecting radiation base with a germicidal bulb for providing disinfecting radiation to a storage case for an ophthalmic lens, such as a contact lens. The disinfecting radiation base provides disinfecting radiation for disinfecting a contact lens.
Johnson & Johnson Vision Care, Inc.


Use of pbo-peo-pbo block copolymers in ophthalmic compositions


The use of poly(oxybutylene)-poly(oxyethylene)-poly(oxybutylene) block copolymers in pharmaceutical compositions useful for modifying the surfaces of contact lenses and other medical devices is disclosed. The present invention is based in-part on a discovery that this class of compounds is particularly efficient in wetting hydrophobic surfaces, such as the surfaces of silicone hydrogel contact lenses and other types of ophthalmic lenses, but do not induce foaming when used in conjunction with a peroxide-based contact lens disinfection regimen.
Alcon Research, Ltd.


System and managing customer interactions for contact center based on agent proximity


In a method for managing customer interactions for a customer contact center, the method includes: receiving, by a processor, information on an interaction to be routed; identifying, by the processor, a context associated with the interaction; receiving, by the processor, first proximity information relating to a proximity between an electronic device and a first proximity device; adjusting, by the processor, a proficiency level of an agent corresponding to the context associated with the interaction to a first value in response to the receiving of the first proximity information; determining, by the processor, whether or not the agent is qualified to handle the interaction based on the proficiency level; and transmitting, by the processor, a message for routing the interaction to the agent in response to determining the agent is qualified to handle the interaction based on the proficiency level.. .

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Call center builder platform


Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider.

Interactive contact center menu traversal via text stream interaction


Interactive contact center menu traversal via text stream interaction is disclosed. A user device establishes an interactive session with a server device.

Dc operated polarized electromagnet and electromagnetic contactor using the same


The dc operated polarized electromagnet includes a spool around which an excitation coil is wound and that has a central opening, a plunger having first and second armatures, fitted individually, an outer yoke enclosing opposing side faces of the spool so as to attract the first armature, an inner yoke arranged on the inner side of the outer yoke so as to attract the second armature, and permanent magnets arranged between the outer yoke and the inner yoke, and reduces magnetoresistance by setting the thickness of the outer yoke thicker than the thickness of the inner yoke so that convergent magnetic flux in the plunger is diverted into the outer yoke.. .

Electromagnetic contactor


An electromagnetic contactor capable of coupling either one of an alternating current (ac) electromagnet or a direct current (dc) electromagnet with an identical contact support is provided. The electromagnetic contactor includes an electromagnet including either one of the ac electromagnet (12ac) including a movable core or the dc electromagnet (12dc) including an armature, and a contact support (36) configured to hold plural movable contacts in alignment to be coupled with and driven by the electromagnet.

Learning based on simulations of interactions of a customer contact center


A system and method for simulating an interaction between a customer and an agent of a customer contact center. A processor receives input conditions for simulating the interaction and generates a model of the customer based on the input conditions.

System and managing customer interactions


A method for managing customer interactions includes: receiving first proximity information relating to a proximity between an electronic communication device carried by a customer and a first proximity device located in a first location of a physical establishment associated with a customer contact center; creating an interaction object including data corresponding to the first proximity information; receiving, by the processor, second proximity information relating to a proximity between the electronic communication device and a second proximity device located in a second location; modifying the interaction object to include data corresponding to the second proximity information; storing the interaction object in a first data storage device, wherein data of contact center interactions between the customer and resources of the customer contact center is also stored; and retrieving the stored data of the interaction object and the data of contact center interactions for generating an output based on the retrieved data.. .

Augmented reality vision barcode scanning system and method


An exemplary augmented reality vision barcode scanning system for use with a human visual system includes at least one scanning contact lens, wireless enabled companion eyewear, and a remote barcode decoder. A related, exemplary method includes scanning and displaying barcodes with the augmented reality vision barcode scanning system in conjunction with a human visual system..

Colored contact lenses and making the same


The invention is directed to a colored contact lens designed for making a wearer's eyes to appear larger, bolder, and enhanced color while giving the wearers eyes a very natural appearance. A colored contact lens of the invention comprising a first print of a first color and a second print of a second color, wherein the first print consisting of an annular ring of gradient dot matrix, wherein the second print comprises a limbal ring and an outer starburst pattern, wherein the limbal ring surrounds the outer starburst pattern, wherein the annular ring and the limbal ring have a substantially identical outer diameter and the annular ring has a larger inside diameter than the limbal ring, the first color and the second color are different or the same, wherein the first print and the second print are concentric with the center of contact lens..

Contact lenses made with hema-compatible polysiloxane macromers


Optically clear silicone hydrogel contact lenses are described that comprise a polymeric lens body that is the reaction product of a polymerizable composition comprising at least 25 wt. % of at least one hydroxyalkyl methacrylate; and at least 20 wt.

Oct surgical visualization system with macular contact lens


An ophthalmic visualization system can include an ocular lens positioned between a macular contact lens coupled to a procedure eye and a surgical microscope. The ocular lens can guide a light beam through the macular contact lens and into the procedure eye, and in combination with the macular contact lens generate an intermediate image of the procedure eye at an image plane between the procedure eye and the surgical microscope.

System and language specific routing


A system and method are presented for language specific routing. Language assignment may be used to efficiently route inbound interactions in a contact center.

Skill change and routing correction


Customer of a contact center often provide information related to their call that is use to route the call to an appropriate agent. As a result, a work item is created and routed to an agent selected, at least in part, as having a skill associated with the information provided.

Contact center administration via text stream interaction


Mechanisms for generating a metric message text stream, and a corresponding contact center command, in response to determining that a contact center metric value is not a desired value is disclosed. A metric value is obtained that quantifies a metric of a contact center.

Partial spacer for increasing self aligned contact process margins


A semiconductor structure is provided. The semiconductor includes a gate stack on a substrate.

Automated responses to projected contact center agent fatigue and burnout


Agents of a contact center process work items for clients of the contact center. Agents may, at some point, experience “burnout.” detecting early signs, and automatically mitigating the burnout allows agents to maintain interest in their work and avoid expensive training of new agents and lost experience of burnt-out agents.

Lens assembly and camera module including the same


A lens assembly includes lenses and a lens barrel accommodating lenses. At least one of the lenses is a non-contact lens coupled to the lens barrel, in non-contact with the lens barrel..

Pipe coupling


A pipe coupling includes a sleeve and a clamping ring. The sleeve includes a flange at least one end.

Reusable lens molds and methods of use thereof


The present invention general related to a method and a reusable mold for making a contact lens, comprising a first mold half having a first mold surface in contact with a silicone containing lens forming composition and a second mold half having a second mold surface in contact with the lens forming composition. The first mold half and the second mold half are configured to receive each other such that a cavity is formed between the first mold surface and the second mold surface, wherein the cavity defines the shape of a contact lens to be molded.

Reusable lens molds and methods of use thereof


The present invention general related to a reusable mold and a method of using the mold to manufacture contact lenses. The mold comprises a first mold half having a first mold surface in contact with a lens forming composition and a second mold half having a second mold surface in contact with the lens forming composition, wherein the first mold half and the second mold half are configured to receive each other such that a cavity is formed between the first mold surface and the second mold surface, wherein the cavity defines the shape of a contact lens to be molded, wherein the lens forming composition is polymerizable and/or crosslinkable by an actinic radiation, wherein at least one of the mold halves is a precision press molded mold made from an oxide glass selected from a group consisting of borosilicates glass and fluorophosphates glass..

Reusable lens molds and methods of use thereof


The present invention general related to a method and a reusable mold for making a contact lens, comprising a first mold half having a first mold surface in contact with a silicone containing lens forming composition and a second mold half having a second mold surface in contact with the lens forming composition. The first mold half and the second mold half are configured to receive each other such that a cavity is formed between the first mold surface and the second mold surface.

Method and demolding contact lens


Methods and apparatus for manufacturing contact lenses, including demolding contact lens mold assemblies, are described. The apparatus can include a curved wedge separator having an increasing thickness circumferentially from a leading end towards a trailing end, and an increasing radial thickness from an outer circumferential edge towards a central axis.

Method and apparatus relating to manufacture of molds for forming contact lenses


Methods and apparatus for exchanging tools and/or tool assemblies used to form different types of molds for in injection-molding machines, are described. The exchange of tools and/or tool assemblies is made using a robot.

Method and manufacturing contact lenses


Apparatus and methods are described for manufacturing contact lenses by forming a contact lens mold half, and removing the mold half. The mold half can then be combined with a complementary mold half and used to cast-mold a contact lens.

Contact lens mold parts, contact lens mold assemblies, and methods of making contact lenses


A contact lens mold part and a contact lens mold assembly (1) are provided. The contact lens mold assembly includes a first mold part (2) and a second mold part (3) assembled together.

Ocular device


The present invention relates to a composition, such as a coating composition, comprising a peptide linked to a lubricant, wherein the peptide is cleavable by one or more proteinases present in tear fluid. The invention further relates to an ocular device comprising said composition, such as a preformed contact lens..

Ophthalmic contact lens solutions containing forms of vitamin b


The present invention relates to improved ophthalmic solutions that employ select b vitamins; pyridoxine and its salts; and thiamine and its salts in order to more effectively preserve solutions and to reduce the degree to which cationic preservatives will deposit on contact lenses. Ophthalmic solutions are here understood to include contact lens treatment solutions, such as cleaners, soaking solutions, conditioning solutions and lens storage solutions, as well as wetting solutions and in-eye solutions for treatment of eye conditions..

Method and system for generating staffing requirements for deferred work in a contact center environment


A system and method are presented for generating staffing requirements for deferred work in a contact center environment. In an embodiment, a simulation of deferred work performance is used to generate staffing requirement.
Interactive Intelligence Group, Inc.


Method and system for generating staffing requirements for deferred work in a contact center environment


A system and method are presented for generating staffing requirements for deferred work in a contact center environment. In an embodiment, a simulation of deferred work performance is used to generate staffing requirement.
Interactive Intelligence Group, Inc.


System and pre-provisioned wearable contactless payments


Systems and methods may comprise rfid data acquisition technology which may be embedded in a fob or tag for use in completing financial transactions. This fob may a self-contained device which includes a transponder and which may be contained on any portable form factor.
American Express Travel Related Services Company, Inc.


System and over the air provisioned wearable contactless payments


Systems and methods may comprise rfid data acquisition technology which may be embedded in a fob or tag for use in completing financial transactions. This fob may a self-contained device which includes a transponder and which may be contained on any portable form factor.
American Express Travel Related Services Company, Inc.


Method and system for generating staffing requirements for deferred work in a contact center environment


A system and method are presented for generating staffing requirements for deferred work in a contact center environment. Dynamic backlog control is utilized to account for backlog from deferred work in order to produce steady staffing levels throughout planning periods.
Interactive Intelligence Group, Inc.


Apparatus for recognizing iris and operating method thereof


An apparatus for recognizing iris in an eye is provided. An image collecting unit collects an image of the eye.
Iris Id, Inc.


Methods and forming a translating multifocal contact lens


The present invention discloses a translating multifocal contact lens including one or more of multiple optic zones, a lower-lid contact surface, and an under-lid support structure and method steps and apparatus for implementing the same. In preferred embodiments, a translating multifocal lens with at least a portion of one surface may be free-formed comprising one or both of a lower-lid contact surface and an under-lid support structure capable of limiting the amount of translation of a lens across a surface of an eye when an eye changes from one optic zone to another..
Johnson & Johnson Vision Care, Inc.


Friction stir welding method


A friction stir welding method which permits advantageous production of a product which has a sound welded area without joint defects, by joining together two members formed of the same material or respective different materials selected from a cast aluminum alloy and 2000 series, 4000 series, 5000 series and 7000 series aluminum alloys which are considered difficult to be joined together by the friction stir welding method. A termination tab member formed of a 1000 series, 3000 series, 6000 series or 8000 series aluminum alloy is disposed in abutting contact with end faces of joining portions of first and second members (in an abutting part), on the side of termination of the welding operation, and the friction stir welding operation is terminated after a probe of a rotary tool is moved from the joining portions of the two members into the termination tab member..
Uacj Corporation






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