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Contac patents



      
           
This page is updated frequently with new Contac-related patent applications. Subscribe to the Contac RSS feed to automatically get the update: related Contac RSS feeds. RSS updates for this page: Contac RSS RSS


Architecture for a contact center with emulator driven self control loop

Avaya

Architecture for a contact center with emulator driven self control loop

Avaya

Pseudo agent matching

Date/App# patent app List of recent Contac-related patents
05/21/15
20150142933
 Self-configuring dynamic contact center patent thumbnailnew patent Self-configuring dynamic contact center
A self-configuring dynamic contact center including a plurality of resources, each resource associated with a set of attributes, a plurality of dynamic switches connected to the resources, a dynamic controller connected to the dynamic switches and configured to control the operation of the dynamic switches, and a routing engine connected to the dynamic controller. The routing engine is configured to utilize the dynamic controller and dynamic switches to determine the states of network paths between the dynamic switches, and is further configured to determine which of the resources are suitable to handle a contact based on requirements of the contact and the attributes of the resources, to determine which of the suitable resources is an optimal resource based on the requirements of the contact and the states of the network paths, and to utilize the dynamic controller and the dynamic switches to route the contact to the optimal resource..
Avaya Inc.
05/21/15
20150142527
 Architecture for a contact center with emulator driven self control loop patent thumbnailnew patent Architecture for a contact center with emulator driven self control loop
A contact center control loop system including a traffic generator module configured to produce simulated contact center traffic patterns, an aggregated historical data module configured to store and provide historical contact center data, and a contact center emulator configured to receive, as input, data representing the operational status of the contact center, the simulated traffic patterns from the traffic generator, and the historical data from the aggregated historical data module and to generate forecasts of contact center behavior based on such input.. .
Avaya Inc.
05/21/15
20150139508
 Method and  storing and retrieving personal contact information patent thumbnailnew patent Method and storing and retrieving personal contact information
Method for a wearable device worn by a first user to generate or retrieve a personal contact record when encountering a second user is disclosed. The method of generating the personal contact record includes capturing a facial photograph of the second user and generating a face information; capturing a card photograph of a business card and performing ocr to obtain a card information; retrieving time and location information to obtain an encounter information; and generating the personal contact information.
Cywee Group Limited
05/21/15
20150139416
 Pseudo agent matching patent thumbnailnew patent Pseudo agent matching
Contact centers employ agents to provide services to customers. In particular, artificial agents are provided that have a rich background and continuing life with the realm of social media.
Avaya, Inc.
05/21/15
20150139415
 Aggregated multi-topic agent desktop patent thumbnailnew patent Aggregated multi-topic agent desktop
A dialog aggregator provided by a contact center communication system for text-based interaction chains is described along with various methods and mechanisms for administering the same. The dialog aggregator produces a summary, in real-time, of questions posed and existing answers in the interaction chain while identifying outstanding questions that have not been answered for display to an agent.
Avaya Inc.
05/21/15
20150139409
 Contact advocate patent thumbnailnew patent Contact advocate
A contact center work assignment engine communication system hosts a multi-functional contact advocate to manage communications and history for customers, including the ability to report issues, provide updates, identify and solve problems, store history, interface with contact center components, including agents and experts, creating a proactive automatic assistant for contact center customers.. .
Avaya Inc.
05/21/15
20150138622
 Reducing condensation in dimmable window systems patent thumbnailnew patent Reducing condensation in dimmable window systems
An aircraft window mounting assembly having a pressure pane in abutting contact with an inner surface of an exterior pressure pane frame. A bezel is proximate a periphery of the pressure pane and defines an inner opening.
Gentex Corporation
05/21/15
20150138540
 Systems and methods for the inspection of contact lenses patent thumbnailnew patent Systems and methods for the inspection of contact lenses
An apparatus for inspecting lenses includes an inspection system including an open cuvette, a communicatively coupled ct measurement device, and a user interface communicatively coupled to the inspection system. According to one embodiment, the lens inspection system provides a single instrument for inspecting the quality of a lens, thereby minimizing the transference of the lens from one inspection component to another..
Menicon Singapore Pte Ltd.
05/21/15
20150138500
 Contact lenses having a reinforcing scaffold patent thumbnailnew patent Contact lenses having a reinforcing scaffold
Ophthalmic lenses for correcting refractive error of an eye are disclosed. Ophthalmic lenses include an inner optic portion having a scaffold between an anterior portion and a posterior portion.
Nexisvision, Inc.
05/21/15
20150137397
 Multilayer contact lens and production process therefor patent thumbnailnew patent Multilayer contact lens and production process therefor
A method for manufacturing a contact lens having a multilayer structure using a mold, includes: (a) charging a first polymerizing composition into a space formed by combining a first mold with a second mold, and polymerizing a first semi product having a thinner thickness and a smaller outer diameter than those of a contact lens immediately before being removed from the molds after all polymerizing processes; (b) opening the first and second molds; and (c) charging a second polymerizing composition into a space formed by combining a third mold with one of the first and second mold, the first semi product fixed onto the one of the first and second molds, and polymerizing the second polymerizing composition.. .
Menicon Nect Co., Ltd.
05/14/15
20150134540

Systems and methods for facilitating a transaction using a virtual card on a mobile device


Systems and methods are provided for facilitating contactless payment using cloud-based wallet containing payment credentials (e.g. Visa, mastercard, american express) using a near field communication (nfc)-capable device and payment gateway servers.
05/14/15
20150134325

Deep language attribute analysis


Contact centers may benefit from routing messages to agents who have similar, or complementary, attributes as the customer of the message. In a text message, certain message attributes provide artifacts that may be common to one particular customer attribute.
05/14/15
20150133545

Pyrethroids for treatment of ocular movement disorders


The present invention relates to the use of a pharmaceutical composition comprising a pyrethroid compound for inhibiting unwanted eye movement and for treating eye movement disorders, such as, but not limited to, nystagmus. The invention is directed to methods for treating unwanted eye movement and eye movement disorders by administering a pharmaceutical composition comprising a pyrethroid compound that is lambda cyhalothrin or an analog thereof, through topical administration of the composition or incorporation of the composition into a contact lens or an ocular device for implantation into the eye.
05/14/15
20150132811

Deactivation of urushiol and treament and prevention of contact dermatitis


The invention herein disclosed provides for compositions, methods for synthesizing said compositions, and methods for using said compositions, wherein the compositions and methods may be used to bind to and/or deactivate a poison oak oil, such as urushiol. The compositions and methods can be used to treat and/or reduce an inflammatory reaction and/or hypersensitivity to natural compounds found in poison oak, poison ivy, poison sumac, mango, lac tree, cashew nut, and asian lacquer..
05/14/15
20150131793

Contact center system with efficiency analysis tools


An agent efficiency analysis system for a contact center performs analysis and comparisons on where the agents' time is being spent. The system integrates data from multiple systems automatic call distribution, integrated voice response and work force management contact center applications and organizes the data against a standard set of metrics.
05/14/15
20150130569

Magnetic contactor


Disclosed is a magnetic contactor. A free space in which a dc converting circuit is provided is in a product can be secured by changing shapes of the movable core and the fixed core, and thus, in association with a low-capacity product, external ac power may be converted into dc power even without enlarging a size of a product.
05/14/15
20150129988

Reduced resistance finfet device with late spacer self aligned contact


Embodiments include a method of fabricating a reduced resistance finfet device comprising providing a fin in a semiconductor substrate. A dummy gate is formed over a portion of the fin such that the dummy gate does not initiate selective epitaxy.
05/14/15
20150129437

Contact lens packaging


Disclosed is a stack of individually separable packages for a plurality of contact lenses, each individual lens being packaged between a first surface and a second surface, wherein the first surface is provided by a first one of the individually separable packages and the second surface is provided by a second one of the individually separable packages.. .
05/07/15
20150127558

Method for determining response channel for a contact center from historic social media postings


Some social networks provide message histories that record information about previous posts that users make to the social media network. From this information, a contact center determines trends in the usage of a social media network by a user.
Avaya Inc.
05/07/15
20150124954

Strategy pairing


A contact center is described as having the ability to simultaneously consider a plurality of different work assignment strategies. Specifically, a work assignment engine in the contact center is enabled to create merged strategies from work-finding-agent strategies and agent-finding-work strategies to determine if one such strategy contradicts the other strategy..
Avaya Inc.
05/07/15
20150124212

Contact lens and prevention of myopia progression


A method of slowing the progression of myopia in a person, comprises applying to the eye of the person a contact lens or lenses to mould the surface of the cornea. On removal of the lens, the shape of the corneal surface includes a vision correction area for correcting the myopic vision of the person, and a myopic defocus area having a more positive power and located within the pupil area, to simultaneously present a controlled myopic defocus to the retina both when viewing in the distance and also when viewing at near, without the lens in place on the cornea.
05/07/15
20150122671

Packaging for disposable soft contact lenses


The present disclosure provides a contact lens package containing a contact lens in a compressed state. In one exemplary embodiment, the overall internal depth of the package is less than the natural sagittal depth of the contact lens.
Menicon Singapore Pte Ltd
05/07/15
20150121809

Contact lens packages containing additives


A package having an additive that does not adhere to a medical device enclosed therein.. .
Johnson & Johnson Vision Care, Inc.
04/30/15
20150119792

Light degradable drug delivery system for ocular therapy


A system and method for delivering a payload to ocular tissue includes a solution of light-degradable nanoparticles encapsulating the payload. The solution may be introduced to the ocular tissue by way of injection or through a contact lens into which the solution is embedded.
The Regents Of The University Of California
04/30/15
20150119748

System for measuring and analyzing ocular temperature, receiving analyzer and methods for using the same


A system is used to measure, record and analyze ocular surface temperature. The system comprises a contact lens and a receiving analyzer.
04/30/15
20150118108

Contact lens cleaning system with insulation


The present invention relates generally to systems and methods for cleaning and disinfecting contact lenses. In various respects, the invention is directed to an insulated system that reduces heat loss from catalyzed neutralization of a disinfecting solution resulting in an increased temperature of the disinfection solution during the disinfection process and neutralization of the disinfection solution.
Novabay Pharmaceuticals, Inc.
04/30/15
20150117632

System and performance-based routing of interactions in a contact center


A system and method for performance-based routing of interactions in a contact center. A routing server receives information on an interaction to be routed, and identifies a call reason for the interaction.
Genesys Telecommunications Laboratories, Inc.
04/30/15
20150117629

System and monitoring health of deployment states for a contact center


A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state.
Genesys Telecommunications Laboratories, Inc.
04/30/15
20150115863

Motor starter operating same


A motor starter system and a method for operating same are disclosed. According to an embodiment of the present invention, reliability of a motor protection function during an overcurrent is improved by automatically controlling the on/off state of an electromagnetic contactor using an analog sensor value outputted from an external sensor.
Lsis Co., Ltd.
04/30/15
20150115485

Method for producing ophthalmic lenses


The invention provides a method for producing ophthalmic lenses, preferably contact lenses, more preferably silicone hydrogel contact lenses. This method involves applying a coat of catanionic vesicles onto the molding surfaces of a mold.
Novartis Ag
04/30/15
20150115484

Process for manufacture of a thermochromic contact lens material


Disclosed in this specification is a process for manufacturing a thermochromic contact lens. The process includes (1) selecting a photoinitiator that absorbs at a first wavelength and at least one thermochromic dye that displays substantial absorption at the first wavelength when the dye is at a first temperature and exhibits at least an 80% reduction in absorbance at the first wavelength at a second temperature, (2) maintaining the reaction mixture at the second temperature and (3) providing cure light that includes the first wavelength..
Johnson & Johnson Vision Care, Inc.
04/30/15
20150115086

Jaw assembly for a demolition tool


A jaw assembly for a demolition tool is disclosed. The jaw assembly may have a support portion centrally disposed on a second jaw.
Caterpillar Work Tools B.v.
04/30/15
20150114851

Contact lens blister packages


Contact lens blister packages and methods of manufacturing packaged contact lenses are described. The present devices include a thermoplastic base member comprising a proximal end region having a grip portion, a distal end region, a first side region extending from the proximal end region to the distal end region, a second side region opposing the first side region, and a cavity configured to contain a packaging solution and a contact lens, the cavity being located between the proximal end region and the distal end region and between the first side region and the second side region; wherein the cavity comprises a bottom wall having a bottom wall perimeter and a sidewall extending upwardly from the bottom wall perimeter to an upper cavity edge defining a cavity perimeter; the cavity perimeter comprises a substantially linear portion and a non-linear portion opposing the substantially linear portion; and a plane formed at the intersection of the bottom wall perimeter with the sidewall slopes away from the substantially linear portion of the cavity perimeter..
Coopervision International Holding Company, Lp
04/23/15
20150112761

Centralized customer contact database


According to some embodiments, a method receives a request for contact information associated with a customer. The method determines a plurality of contact values associated with the customer.
Bank Of America Corporation
04/23/15
20150111983

Material for contact lenses, manufacturing contact lenses and contact lenses obtained thereby


Wherein in formula (ii), p is an integer of 4 to 80, and in formula (iii), q is an integer of 4 to 80 and r is an integer of 3 to 40.. .
04/23/15
20150109713

Magnetic contactor


Disclosed is a magnetic contactor. The magnetic contactor includes a frame, a holder, a movable core, a bobbin, a fixed core coupled to a side of the bobbin and configured to absorb the movable core with a magnetic force, an elastic member provided between the holder and the bobbin, a b-contact switch configured to sense a closing completion time of the movable contact by using a mechanical mechanism relationship with the movable core, an electronic circuit part configured to receive a sensing signal from the b-contact switch and limit a current applied to the coil, and a switch manipulation member provided at one end of the movable core and configured to operate the b-contact switch..
Lsis Co., Ltd.
04/23/15
20150108651

Self aligned contact formation


The present disclosure relates to methods of forming a self-aligned contact and related apparatus. In some embodiments, the method forms a plurality of gate lines interspersed between a plurality of dielectric lines, wherein the gate lines and the dielectric lines extend in a first direction over an active area.
Taiwan Semiconductor Manufacturing Co., Ltd.
04/16/15
20150103999

System and cost-based automatic call distribution with statistically predictable wait time


System and method to select a contact handling mode in a contact center, the method including: receiving, by a communication interface, a contact from a customer; calculating, by a processor of the contact center, an expected wait time by the customer based upon historical contact information stored in a memory of the contact center; calculating an expected cost of queueing the customer for the expected wait time; and selecting the contact handling mode based upon the expected cost of queueing the customer.. .
Avaya Inc.
04/16/15
20150103315

I-ddrop: interfacial dewetting and drainage optical platform


An interfacial dewetting and drainage optical platform (i-ddrop) is provided which is an instrument that can quantify drainage and dewetting processes of in vitro model tear films covering contact lenses.. .
The Board Of Trustees Of The Leland Stanford Junior University
04/09/15
20150100342

Mobile app for contact lenses


A method includes providing a mobile application for use on a mobile device. The mobile application includes a first portion for use by an eye care provider and a second portion for use by a contact lens user.
Mobile Doctor Investments, Llc
04/09/15
20150099822

Silicone hydrogel lens with a crosslinked hydrophilic coating


The invention is related to a cost-effective method for making a silicone hydrogel contact lens having a crosslinked hydrophilic coating thereon. A method of the invention involves heating a silicone hydrogel contact lens in an aqueous solution in the presence of a water-soluble, highly branched, thermally-crosslinkable hydrophilic polymeric material having positively-charged azetidinium groups, to and at a temperature from about 40° c.
Novartis Ag
04/09/15
20150098561

System and real-time monitoring of a contact center using a mobile computer


A system and method is provided for monitoring a contact center in real-time. An overview page may be displayed providing information associated with a plurality of agents in a contact center including real-time status information indicating that one or more of the plurality of agents are currently involved in customer interactions and indicating progress of the interactions.
Nice-systems Ltd.
04/09/15
20150098560

System and automated assignment of monitoring in a contact center


A system for automated assignment of monitoring customer-agent interactions is provided. A metadata extraction module configured to extract metadata related to each of a plurality of customer-agent interactions is disclosed.
Avaya Inc.
04/09/15
20150096935

Nanocarbon immobilized membranes


Membranes including functionalized carbon nanotubes, nanodiamonds and/or graphene oxide immobilized in or on the membranes are disclosed. The membranes including the immobilized nanocarbons increase interactions with water vapor to improve desalination efficiency in membrane distillation.
04/09/15
20150096854

Dampers


A piston and cylinder type damper is provided having a cylinder (12) with a piston assembly (10) which is mounted for reciprocal linear movement therein. The piston assembly (10) divides the cylinder (12) into separate chambers with a restricted flow path extending therebetween for passage of damping fluid contained within it.
Titus International Limited
04/02/15
20150095484

Method and system for propagating statistics between federated contact center sites for use in event distribution


A routing system includes a router, a statistics server (stat server) coupled to the router, receiving, processing and storing statistics related to event handling, and providing information regarding the statistics for use by routing intelligence in the router, and a first proxy data server coupled to the stat server and to a second proxy data server at a remote contact center over a network. The system is characterized in that the stat server receives event statistics regarding the local queue, and through the coupled first and second proxy data servers, event statistics regarding the remote queue, provides information related to the statistics to the router, and the router determines to route incoming events to local queue or to the remote queue based on the information provided..
Genesys Telecommunications Laboratories, Inc.
04/02/15
20150095081

Stackable strategies


A contact center is provided with the ability to easily modify, change, append, delete, or create new strategies. Contact center strategies are provided with the ability to be stacked on one another, thereby creating a combination strategy.
Avaya Inc.
04/02/15
20150094393

Method for making uv-absorbing ophthalmic lenses


Described herein is a method for producing uv-absorbing silicone hydrogel contact lenses, which is free or substantially free of internal stress and also is capable of blocking ultra-violet (“uv”) radiation and optionally (but preferably) violet radiation with wavelengths from 381 nm to 440 nm, according to a photocuring technology, preferably according to the lightstream technology™. This invention also provides uv-absorbing contact lenses made according to a method of the invention..
Novartis Ag
04/02/15
20150093452

Compositions and methods for disinfecting and cleaning contact lenses


This invention relates generally to disinfection and cleaning systems for medical devices. In a preferred embodiment, the invention relates to compositions, methods and articles for simultaneously cleaning and disinfecting contact lenses.
Novartis Ag
04/02/15
20150092938

Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing


A contact center is described along with various methods and mechanisms for administering the same. A ripple reduction mechanism is disclosed that provides an interval and evaluates and matches work items that come in until the interval expires.
Avaya Inc.
04/02/15
20150092156

Silicone hydrogel lenses with water-rich surfaces


The invention is related to a hydrated silicone hydrogel contact lens having a layered structural configuration: a lower water content silicone hydrogel core (or bulk material) completely covered with a layer of a higher water content hydrogel totally or substantially free of silicone. A hydrated silicone hydrogel contact lens of the invention possesses high oxygen permeability for maintaining the corneal health and a soft, water-rich, lubricious surface for wearing comfort..
Novartis Ag
04/02/15
20150092155

Silicone hydrogel lenses with relatively-long thermal stability


The invention provides silicone hydrogel ophthalmic lenses (in particular contact lenses) having relatively-long thermal stability and methods for making such ophthalmic lenses.. .
Novartis Ag
04/02/15
20150092154

Contact lens for keratoconus


The present invention is directed to a non-deforming contact lens for keratoconus patients having a displaced central zone. In particular, the central zone is displaced from the geometric center of the lens.
Vicoh, Llc
04/02/15
20150091699

Method for detecting that contactless cpu card leaves radio-frequency field


A method for detecting that a contactless cpu card leaves a radio-frequency field relates to the field of smart cards. The method comprises: receiving and judging whether a valid instruction sent by an upper computer is received, and conducting a corresponding operation according to the received instruction; as a notification card search instruction, conducting a card search operation, and judging whether returned information is received; obtaining card number information about a contactless card according to the returned information; as an apdu instruction, sending a data to the card in accordance with a designated format, judging whether a response is received, and sending the operation result to the upper computer; as an extension instruction, executing a corresponding operation, and sending the operation result to the upper computer; when a valid instruction is not received, judging the mark of the card in the radio-frequency field, and if the card is in the radio-frequency field, conducting a card detection operation, and sending the operation result to the upper computer; and if the card is not in the radio-frequency field, conducting a card search operation.
04/02/15
20150090024

Adjustable tire pressure detector


An adjustable tire pressure detector is installed on a tire rim, and includes a detector body, a gas intake nozzle and a gas nozzle assembly member. The detector body includes a housing and a gas nozzle assembly hole.
Sung Jung Minute Industry Co., Ltd.
04/02/15
20150089720

Neck protection device


A device for use with a helmet in contact sports, which includes a curved body connected with the helmet and configured for disposal along a front part of a user's neck. The body includes: (i) planar first and second surfaces, the first surface defining a slot; and (ii) a third surface that is curved along the front part of the user's neck and configured to be spaced from but does not contact the user's neck.
03/26/15
20150086004

Selective mapping of callers in a call center routing system


Systems and methods are disclosed for routing callers to agents in a contact center, along with an intelligent routing system. An exemplary method includes mapping a first portion (or fraction) of callers to agents according to a performance and/or pattern matching algorithm based on comparing caller data associated with the callers and agent data associated with the agents.
Satmap International Holdings Limited
03/26/15
20150085872

System for dynamic contact center routing


A communication request from a contact center caller may be received in a contact center via any of a variety of communication devices equipped with any of a variety of operating systems, any of a variety of applications and with any of a variety of device capabilities. The communication request may also be received via any of the multiple different communication mediums.
Cisco Technology, Inc.
03/26/15
20150085391

Bottom mount buttons for a rearview assembly


A rearview device having a housing defining at least one button opening. A travel guide defines a button engagement interface.
Gentex Corporation
03/26/15
20150085247

Contact lenses for myopic eyes and methods of treating myopia


A contact lens and a method for treating an eye with myopia is described. The contact lens includes an inner optic zone and an outer optic zone.
Brien Holden Vision Institute
03/26/15
20150085246

Progressive multifocal rigid gas permeable contact lens


A large diameter, rigid, gas permeable, corneal-scleral progressive, multifocal vision contacty lens that covers the cornea and a portion of the sclera of an eye. It is particularly beneficial for use on patients who have undergone refractive surgery and/or on patients experiencing presbyopia.
Dakota Sciences, Inc.
03/26/15
20150085213

Color changing contact lenses


The present invention generally relates to contact lenses. Specifically, this invention relates to contact lenses that change color based on one or more stimuli.
03/26/15
20150085212

Color changing contact lenses


The present invention generally relates to contact lenses. Specifically, this invention relates to contact lenses that change color based on one or more stimuli.
03/26/15
20150084999

System and see-through display panels


Various embodiments of the present invention provide for systems and apparatus directed toward using a contact lens and deflection optics to process display information and non-display information. In one embodiment of the invention, a display panel assembly is provided, comprising: a transparent substrate that permits light to pass through substantially undistorted; a reflector disposed on the transparent substrate; and a display panel aimed toward the reflector and substantially away from a human visual system, wherein the reflector reflects light emitted from the display panel toward the human visual system.
Innovega Inc.
03/26/15
20150084218

Method of cast moulding a translating multifocal contact lens


There is provided a contact lens (60) which is produced by cast moulding. The cast moulding is achieved by the use of an anterior face mould insert (30) which has a cap (24) with a domed surface (26) and a body (10).
Ezekiel Nominees Pty Ltd
03/19/15
20150078547

Connection routing system


According to an example, connections may be routed in a contact center by determining if a current connection from a customer terminal to the contact center is a repeat connection or a first connection. In response to determining that the connection is a repeat connection, the repeat connection is routed to an originating agent terminal when an originating agent is verified as employed, logged-in, and available.
Accenture Global Services Limited
03/19/15
20150077701

Contact lenses for refractive correction


Ophthalmic lenses for correcting refractive error of an eye are disclosed. Ophthalmic lenses include a deformable inner portion and a deformable peripheral portion.
Nexisvision, Inc.


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This listing is a sample listing of patent applications related to Contac for is only meant as a recent sample of applications filed, not a comprehensive history. There may be associated servicemarks and trademarks related to these patents. Please check with patent attorney if you need further assistance or plan to use for business purposes. This patent data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Contac with additional patents listed. Browse our RSS directory or Search for other possible listings.
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