This page is updated frequently with new Contac-related patent applications.
Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection.
Verint Americas Inc.
|Method and mold for fabricating contact lens and controlling excess material and fabricating the same mold|
The present invention discloses a method and mold for fabricating a contact lens and controlling excess material and a method for fabricating the same mold and comprises steps: fabricating a first mold having a mold cavity and a side wall formed around the rim of the mold cavity and having protuberances, fabricating a second mold having a round protrusion; using a disc-shape cutter to cut the side wall and protuberances and form a groove; placing a liquid contact lens material in the mold cavity; matching the round protrusion with the mold cavity to make the liquid contact lens material have a spherical shell shape with the curvature of the round protrusion and make the residual material flow to the groove and between two protuberances. Thereby, all the excess material are attached to the first mold and separated together with the first mold from the second mold in demolding..
Unicon Optical Co., Ltd.
|Responsive communication system for analyzed multichannel electronic communication|
Methods, customer-responsive computer program product, and system for analyzing electronic customer communication data, generating behavioral assessment data and generating a responsive communication that includes receiving, by a server, electronic customer communication data of two or more types, determining customer identification data associated with the electronic customer communication data by the server, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data, generating a responsive communication based on the generated behavioral assessment data, and providing the responsive electronic communication via a user interface.. .
|Determining an active station based on movement data|
Methods for determining an active station based on sensor data are provided. In one example, a method includes the steps of receiving movement data and determining a pattern of movement associated with a contact center station based at least in part on the movement data.
Interactive Intelligence, Inc.
|Semiconductor structure and manufacturing method thereof|
A semiconductor structure and a manufacturing method thereof are provided. The semiconductor structure includes a substrate, a source region, a drain region, a gate, and a dummy contact.
United Microelectronics Corp.
|Self aligned contact structure|
Embodiments of present invention provide a method of forming a semiconductor structure. The method includes forming a semiconductor structure having a first metal layer and a plurality of dielectric layers on top of the first metal layer; creating one or more openings through the plurality of dielectric layers to expose the first metal layer underneath the plurality of dielectric layers; causing the one or more openings to expand downward into the first metal layer and expand horizontally into areas underneath the plurality of dielectric layers; applying a layer of lining material in lining sidewalls of the one or more openings inside the plurality of dielectric layers; and filling the expanded one or more openings with a conductive material..
International Business Machines Corporation
|Iris recognition via plenoptic imaging|
Iris recognition can be accomplished for a wide variety of eye images by using plenoptic imaging. Using plenoptic technology, it is possible to correct focus after image acquisition.
|Computer implemented ranking, searching and managing contacts in electronic device|
Disclosed is a processor based system and method for ranking, searching and managing contact information of a contact database. The said contact information is ranked based on various criteria, such as, who knows whom, similarity of interests, proximity of user devices, frequently dialed numbers, devices as well as simultaneously searching for similar information on the internet.
|Cast molding toric contact lenses|
A system and a method of cast molding toric contact lenses permits aligning first and second mold sections at multiple rotational positions. Each mold section includes a set of alignment features that engage with complementary alignment features on the other mold section..
Bausch & Lomb Incorporated
|Multifocal bimodulus contact lenses|
Bimodulus multifocal ophthalmic lenses for correcting presbyopia include an inner optic portion characterized by a rigidity greater than a rigidity of an outer peripheral portion. When applied to an eye, the ophthalmic lenses are configured to provide one or more lenticular volumes between the posterior surface of the lens and the cornea.
Method of making silicone containing contact lens with reduced amount of diluents
The present invention relates to a method of manufacturing a contact lens including the steps of: (i) adding reactive components to a mold, wherein the reactive components comprise (a) at least one hydroxy-containing silicone component having a weight average molecular weight from about 200 to about 15,000 g/mole and (b) at least one mono-ether terminated, mono-methacrylate terminated polyethylene glycol having a weight average molecular weight from about 200 to about 10,000 g/mole; (ii) curing the reactive components within the mold to form the contact lens; and (iii) removing the contact lens from said mold.. .
Johnson & Johnson Vision Care, Inc.
Method and system for assisting contact center agents in composing electronic mail replies
A system and method are disclosed which enable more effective email response authoring by contact center agents, for example, by automatically suggesting prototypical (entire) email responses to the human agent and interactive suggestion of next sentence candidates during the writing process. In one method, a customer inquiry is received and a latent topic prediction is generated, based on a word-based representation of the customer inquiry.
Automatic cloud capacity adjustment
Allocation of resources utilized by a contact center remains a balancing act between the burden of having resources that are generally underutilized and underperforming due to resource constraints. Many contact centers support a variety of communication types (e.g., audio-video, audio, text, email, etc.) associated with a respective communication channel.
Polymerizable composition for coloring contact lenses
The disclosure is related to a polymerizable composition for coloring contact lens, comprising a composite colorant and at least one hydrophilic monomer. The composite colorant is produced by a reaction of a colorant precursor and a (methyl)methacryloxy group-containing shine coupling agent.
Visco Vision Inc.
Azetidinium-containing copolymers and uses thereof
The invention is related to azetidinium-containing copolymers and vinylic monomers and their uses in formation of non-silicone hydrogel coatings on silicone hydrogel contact lenses.. .
Method for producing contact lenses with durable lubricious coatings thereon
The invention is related to a method for producing silicone hydrogel contact lenses with having a stable coating thereon. A method of the invention comprises a water-based coating process (step) for forming a relatively-stable base coating of a homo- or copolymer of acrylic acid or c1-c3 alkylacrylic acid onto a silicone hydrogel contact lens made from a lens formulation comprising from about 35% to about 60% by weight of n-vinylpyrrolidone..
System and manufacturing off-axis prepreg material
An off-axis prepreg material manufacturing machine may include a robot configured to position a prepreg piece adjacent to an end of a prepreg layer. The machine may additionally include an alignment system configured to sense a position of the prepreg piece relative to the prepreg layer and generate a position signal representative thereof.
The Boeing Company
Use google's smart contact lens for measuring glucose levels in tears to enhance executive and non-executive functions in humans
Google's smart contact lens will be used by non-diabetics to benefit from the measurement of the glucose content in the tears of the wearer as a representation of the glucose content in the blood. With this data, non-diabetics will be able to modify their diet as necessary to stabilize and optimize their blood glucose content.
Method and determining eye topology
A method and apparatus for measuring the topography of the corneal and scleral regions of the eye. The measurements provide surface contours that are useful in the manufacture of scleral contact lenses..
Eyedeal Scanning, Llc
Pressure-venting container for disinfection and storage of contact lenses
A lens care container comprising a container cup and a cap that is removably attachable to the container cup to cover an opening in the container cup. The cap includes a top panel and a coupling hub.
Better Vision Solutions Llc
System and customer experience management
A system and method for managing a customer's experience with a contact center that takes available data about the customer, the agents of the contact center, and the organization represented by the contact center, for identifying opportunities for additional conversations/interactions with the customer and engaging in those additional conversations/interactions at a time and with a resource predicted to maximize outcomes for the organization. A processor is configured to identify express and/or implied intents for an interaction between the customer and the contact center.
Genesys Telecommunications Laboratories, Inc.
System and automated chat testing
A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, “chat cruncher”, contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.. .
Cyara Solutions Pty Ltd
Method, system and visual programming of interaction workflows for omni-channel customer contact centers with integrated customer relationship management
A method, apparatus and system for achieving visual programming of interaction workflows for customer contact centers which eliminates the need for skilled computer telephony interaction programmers to program the screen pops and workflows that are presented to live-agent customer service representatives in a contact center. Further, the disclosed method and apparatus enables integration of contact information from omni-channel systems, as well as customer relationship management (“crm”) data, data collected from interactive voice response (“ivr”) systems, and data pulled from third-party databases, into the screen pops and workflows in a way that is agnostic as to the type or protocol of the pbx switch, the ivr system and the crm system utilized by a particular call center, by facilitating a level of abstraction and data flow between and among these components..
Thin film transistor substrate
Disclosed herein is a thin film transistor substrate, including: an insulating substrate having a dummy area and a display area; a signal line formed in the dummy area on the insulating substrate; a switching element positioned in the display area on the insulating substrate; a color filter layer positioned in the display area on the insulating substrate and exposing a portion of the switching element through at least one contact hole; and a dummy color filter layer positioned on the dummy area on the insulating substrate and exposing a portion of the signal line through at least one dummy contact hole, wherein the at least one dummy contact hole formed on the dummy color filter layer and the at least one contact hole formed on the color filter layer are formed on the same position in a plane view.. .
Samsung Display Co., Ltd
Contact lens with a hydrophilic layer
Embodiments of the technology relate to a contact lens having a core that is covalently coated by a hydrogel layer, and to methods of making such a lens. In one aspect, embodiments provide for a coated contact lens comprising a lens core comprising an outer surface; and a hydrogel layer covalently attached to at least a portion of the outer surface, the hydrogel layer adapted to contact an ophthalmic surface, wherein the hydrogel layer comprises a hydrophilic polymer population having a first peg species and a second peg species, the first peg species being at least partially cross-linked to the second peg species..
Multi-ring lens, extended depth of focus
Systems and methods for providing enhanced image quality across a wide and extended range of foci encompass vision treatment techniques and ophthalmic lenses such as contact lenses and intraocular lenses (iols). Exemplary iol optics can include an aspheric refractive profile imposed on a first or second lens surface, and a diffractive profile imposed on a first or second lens surface.
Amo Groningen B.v.
Cast-in structure and cast-in mold for vehicle component
A steel plate cast-in member 2, which is wrapped cast except for a bonding portion 2b to a steel plate bonding member 3 upon molding a die-cast component 1, has a mold contact portion 4 at a boundary between a cast-in portion 2a wrapped cast with a die-cast component 1 and the bonding portion 2b. When a cast-in mold a is clamped, the mold contact portion 4 is brought into intimate butting contact with the cast-in mold a, whereby a gap s between the cast-in member 2 and the cast-in mold a, i.e., a cavity a, is closed.
Contact lens case having integrated lens data stowage compartments
A contact lens case having integrated lens data stowage compartments is provided. The contact lens case includes a left and a right bowl section in an upper portion of a case body for storing a pair of contact lenses, and two lens data stowage compartments in a lower portion of the case body.
The present invention relates to a magnetic switch, and more particularly, a magnetic switch capable of preventing degradation of breaking efficiency by utilizing magnetic force to the utmost, in a manner of matching contact centers of fixed and movable cores. A magnetic switch according to one embodiment includes a bobbin provided with a cylindrical body and a plurality of flanges and having a coil wound on an outer circumferential surface thereof, a fixed core fixed to an inside of the cylindrical body with a predetermined spaced interval from the cylindrical body, and a movable core slidably installed in the cylindrical body and contactable with or separated from the fixed core, wherein a guide portion protrudes from a lower portion of the cylindrical body along an inner circumferential surface of the cylindrical body, such that the movable core can linearly move along a central axis of the fixed core..
Lsis Co., Ltd.
Increased stiffness center optic in soft contact lenses for astigmatism correction
A molded contact lens comprising a stiffer optic zone relative to the peripheral zone of the contact lens provides an optical element for correcting astigmatism without the need for or substantially minimizing the need for the correction of rotational misalignment. The higher elastic modulus optic zone vaults over the cornea thereby allowing a tear lens to form.
Johnson & Johnson Vision Care, Inc.
Protective training device and use
A sports training device that includes a hollow device body with interior walls defining a central access opening for receiving a user's hand and arm. An instant device includes generally cylindrical energy absorbent core, an exterior covering to protect the core, an internal tubular sleeve for lining the central access opening, and an internal handle for manual grasping.
Method for producing semiconductor device and semiconductor device
A method for producing a semiconductor device includes a first step of forming a first insulating film around a fin-shaped semiconductor layer on a semiconductor substrate; a second step of forming a second insulating film, depositing a first polysilicon, planarizing the first polysilicon, forming a third insulating film, forming a second resist, and forming a pillar-shaped semiconductor layer, a first dummy gate, and a first hard mask; and a third step of forming a fourth insulating film, depositing a second polysilicon, planarizing the second polysilicon, etching back the second polysilicon, depositing a sixth insulating film, forming a fourth resist, forming a second hard mask, forming a third hard mask, forming a second dummy gate, and forming a first dummy contact on the fin-shaped semiconductor layer.. .
Unisantis Electronics Singapore Pte. Ltd.
Method for producing semiconductor device and semiconductor device
A method for producing a semiconductor device includes a first step of forming a first insulating film around a fin-shaped semiconductor layer on a semiconductor substrate; a second step of forming a pillar-shaped semiconductor layer, a first dummy gate, and a first hard mask; a third step of forming a second hard mask, forming a second dummy gate, and forming a first dummy contact; a fourth step of forming a sidewall and forming a metal-semiconductor compound in an upper portion of a second diffusion layer; a fifth step of forming a gate electrode, a gate line, and a first contact; and a sixth step of forming a second contact, a third contact made of a second metal, and a fourth contact made of the second metal.. .
Unisantis Electronics Singapore Pte. Ltd.
Semiconductor device and fabricating the same
A semiconductor device includes a substrate provided with active patterns, gate electrodes extending across the active patterns, source/drain regions provided in upper portions of the active patterns between the gate electrodes, respectively, and first contacts and second contacts provided between the gate electrodes and electrically connected to the source/drain regions, respectively. The first and second contacts are disposed in such a way that a contact center line thereof is spaced apart from a corresponding gate center line by first and second distances.
Image forming apparatus that stably guides sheet to transfer nip portion
An image forming apparatus includes a housing, a registration roller pair, a first guiding portion, a second guiding portion, a resistor, and a grounding conductive mechanism. The housing is made of metal and has a grounded inner wall.
Kyocera Document Solutions Inc.
Contact lens with multi-layered pattern
Contact lenses that comprise a multi-layer design may be utilized to enhance and/or highlight the appearance of the eyes upon which the contact lenses are positioned while maintaining a natural look. These exemplary designs each comprise three layers; namely, a unique limbal design graphic, a unique inner effect graphic and a unique outer effect graphic.
Johnson & Johnson Vision Care, Inc.
Electroplating wafers having a notch
An electroplating apparatus has a vessel for holding electrolyte. A head has a rotor including a contact ring for holding a wafer having a notch.
Applied Materials, Inc.
Silence density models
An event associated with a communication session between a first party and a second party is detected. The event is related to the communication session.
System and visually facilitated contact interaction management
The current invention discloses improved systems and processes for visually incentivizing a user to interact with associated contacts. The system includes a server having a contact database of a plurality of contact records associated with the user, the contact records having information such as contact information.
Processing a search query and ranking results from a database system of a network communication software
The present disclosure discloses a hardware processor implemented methods and systems for searching and ranking chat sessions or conversations in a user computing device having a chat contact database or data structure. A chat contact database or data structure can include a plurality of chat records exchanged with different people.
Contact lens and storage medium
[solution] provided is a contact lens including: a lens unit configured to be worn on an eyeball; an adjustment unit configured to adjust light to be transmitted through at least one of a first region that is a central portion of the lens unit and covers a pupil of the eyeball and a second region that is an outer side of the first region and covers an iris of the eyeball; and a control unit configured to control the adjustment unit in response to input of a trigger signal.. .
Contact lens for corrected-cornea crosslinking, corrected-cornea crosslinking method, and ring-shaped contact lens
In a contact lens for corrected-cornea crosslinking, a relief region constituted by a concave portion and a pressing region constituted by a convex portion are formed on a side of the lens in contact with a cornea of a patient. When these regions are pressed to the cornea to change a shape thereof, and a curvature of the concave curved-surface to be formed on the cornea is defined as r0 and a curvature of the convex curved-surface of the pressing region is defined as rs, rs is set, for example for correcting myopia, to satisfy rs=r0+5.0d to r0+10.0d.
Smart contact lens
The smart contact lens system hereby proposed, integrates a number of electronic, electro-optical or optical components on the contact lens substrate. The system, inter alia, is arranged to identify and track changes in pupillary response due to mental task engagement, also known as task-evoked pupillary response.
Microelectronic substrate electro processing system
In a processing system for electroplating semiconductor wafers and similar substrates, the contact ring of the electroplating processor is removed from the rotor of the processor and replaced with a previously deplated contact ring. This allows the contact ring to be deplated in ring service module of the system, while the processor continues to operate.
Applied Materials, Inc.
Contact lens for cornea-correction crosslinking
A contact lens for cornea-correction crosslinking made of an ultraviolet transmitting material includes, on a cornea contact side, a pressing region projecting in a convex curved-surface shape at a position corresponding to the center of a corneal dome to be pressed and a relief region constituted by an annular concave portion in a circular arc shape, encircling the outer periphery of the pressing region. The contact lens corrects at least naked eye vision or keratoconus cornea by pressing both regions to the cornea and changing its shape.
Contact lens case - single hand operation
A contact lens case which provides single hand operation to reduce finger touchpoints, subsequent risk of contamination, improves hygiene and user convenience. The unique innovative design is molded of plastic and assembled using three components: a single lid which includes two axles protruding vertically from its underside and a separate pair of vessels which are identical to one another and incorporate bowl receptacles for storage of contact lenses.
Predictive model for abandoned calls
A predictive model for abandoned calls provided by a contact center communication system for routing optimization is described along with various methods and mechanisms for administering the same. Based on multiple attributes, the system can calculate the probabilities, risks, and costs associated with abandonment and wait, taking into account the patience of a caller, region where the caller lives, agents available to handle the call, length of time that the caller has already been waiting, potential cost of having the caller and call type abandon, and potential total cost of having the caller wait to be served..
System and optimizing agent time
A method and system automatically optimizes agent time. The method performed by a transferring device includes monitoring a communication session between an agent device used by an agent of the contact center and a user device used by a user.
Methods for displaying customer or remote party information based on location data
Methods for displaying customer or remote party information based on location data are provided. In one example, a method includes the steps of receiving a phone call via a mobile phone and receiving location information via the mobile phone.
Interactive Intelligence Group, Inc.