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Contac patents



      

This page is updated frequently with new Contac-related patent applications.




Date/App# patent app List of recent Contac-related patents
02/04/16
20160036983 
 Adaptable business objective routing for a contact center patent thumbnailAdaptable business objective routing for a contact center
A system and method for enhanced interaction processing in a contact center that includes routing interactions based on adaptable business objectives. A processor detects a pending interaction with a customer.
Genesys Telecommunications Laboratories, Inc.


02/04/16
20160036982 
 System and  anticipatory dynamic customer segmentation for a contact center patent thumbnailSystem and anticipatory dynamic customer segmentation for a contact center
System and method for enhanced interaction processing in a contact center that includes dynamically determining customer segmentation. A processor detects a pending interaction with a customer.
Genesys Telecommunications Laboratories, Inc.


02/04/16
20160036980 
 System and  addressing hard-to-understand for contact center service quality patent thumbnailSystem and addressing hard-to-understand for contact center service quality
A system and method include a processor and a memory, where the memory stores instructions, which when executed by the processor, causes the processor to determine whether a session is hard-to-understand. When the session is hard-to-understand the processor provides an adjustment for the session..
Genesys Telecommunications Laboratories, Inc.


02/04/16
20160036972 
 System and  addressing communication issues for contact center service quality patent thumbnailSystem and addressing communication issues for contact center service quality
A system and method include a processor and a memory, where the memory stores instructions, which when executed by the processor, causes the processor to determine whether a session is hard-to-understand. When the session is hard-to-understand the processor provides an adjustment for the session..
Genesys Telecommunications Laboratories, Inc.


02/04/16
20160034841 
 Team workforce assignment patent thumbnailTeam workforce assignment
A contact center, methods, and mechanisms are provided for dynamically assembling a team of resources to handle a work item. The work item is analyzed for any needs and a suitable team of resources is selected based at least partially on those needs.
Avaya Inc.


02/04/16
20160033683 
 Water-processable silicone-containing prepolymers and uses thereof patent thumbnailWater-processable silicone-containing prepolymers and uses thereof
The invention provide a class of water-processable polymerizable prepolymers which comprises (1) siloxane-containing monomeric units derived at least one siloxane containing monomer having one hydrophilic group or chain and/or polysiloxane-containing crosslinking units derived from at least one hydrophilized polysiloxane or chain-extended polysiloxane crosslinker; (2) hydrophilic monomeric units derived from one or more hydrophilic vinylic monomers; and (3) from about 0.05% to about 5% by weight of polymerizable units each having a pendant or terminal, ethylenically-unsaturated group and free of any polysiloxane segment. The prepolymer comprises from about 20% to about 50% by weight of silicone relative to the total weight of the prepolymer and has a high water solubility or dispersibility of at least about 5% by weight in water and suitable for making silicone hydrogel contact lenses..
Novartis Ag


02/04/16
20160031126 
 Systems and methods for the production of contact lenses patent thumbnailSystems and methods for the production of contact lenses
An apparatus for spin casting lenses includes a rotatable tube, the rotatable tube defining a longitudinal cavity, wherein the longitudinal cavity is configured to receive molds. According to one exemplary embodiment, the rotatable tube is made of metal and includes a plurality of apertures configured to permit the transmission of actinic radiation..
Menicon Singapore Pte Ltd.


02/04/16
20160030469 
 Human end uses for a gas transporting rheological medium patent thumbnailHuman end uses for a gas transporting rheological medium
A method of delivering at least one therapeutic gas to a tissue site for treating acne, sunburn, scarring, a thermal burn, wrinkling, age spots, eczema, contact dermatitis, itching and a rash. The method comprises dissolving the gas in a liquid solvent that includes a thickening agent to create a solution, transporting that solution to the tissue site, and then releasing said gas at said tissue site for treating the skin-related ailment..

01/28/16
20160028893 
 Activities assignment optimization for multi-skill contact center patent thumbnailActivities assignment optimization for multi-skill contact center
A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill, enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of skills,, and the rates of incoming interaction requests requiring each of various skills.
Genesys Telecommunications Laboratories, Inc.


01/28/16
20160028892 
 System and  call and data matching in a contact center patent thumbnailSystem and call and data matching in a contact center
A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device.
Genesys Telecommunications Laboratories, Inc.


01/28/16
20160024201 

Methods of treating diseases which are mediated by cutaneous lymphocyte antigen positive cells


The present invention relates to methods of treating patients suffering from itching and puritis mediated by cutaneous lymphocyte antigen positive t cell. In particular, diseases or disorders including contact dermatitis, drug induced delayed type cutaneous allergic reactions, toxic epidermal necrolysis, cutaneous t cell lymphoma, bullous pemphigoid, alopecia aereata, vitiligo, acne rosacea, prurigo nodularis, and herpes simplex virus, or combination thereof will benefit from the administration of an il-31 antagonist.
Zymogenetics, Inc.


01/28/16
20160023605 

Mount interface to slide on windscreen button


A rearview device having a rearview display. A rearview device attachment assembly is connected with the rearview display and includes a mount and an attachment clip coupled to the mount.
Gentex Corporation


01/28/16
20160022860 

Minimizing biological lipid deposits on contact lenses


Method for minimizing the sorption of tear lipids on frequent replacement, or extended-wear, contact lenses, the method comprising (a) contacting the contact lens selected from the group consisting of senofilcon a, lotrafilcon a, lotrafilcon b, and comfilcon a b with a lens care solution for a period of at least three hours to minimize the accumulation of tear lipids on the contact lens. The lens care solution comprises 0.5 ppm to 10 ppm α-[4-tris(2-hydroxyethyl)-ammonium chloride-2-butenyl]poly[1-dimethyl ammonium chloride-2-butenyl]-ω-tris(2-hydroxyethyl) ammonium chloride; citrate, citric acid or a mixture thereof; and 0.005 wt.
Bausch & Lomb Incorporated


01/21/16
20160020681 

Electric machine with a resistor for dissipating shaft voltages


An electric machine with at least one electrical resistor (24) for dissipating shaft voltages occurring at the rotor shaft (2) of a rotor (1), in which the electrical resistor (24) is enclosed in a contact ring (13) mounted on the rotor shaft (2) between contact surfaces (17, 23, 25, 28, 29) applied to the contact ring (13) on the outside, and in which the resistor (24) is electrically connected via the contact surfaces (17, 23, 25, 28, 29) to the rotor shaft (2) on one side and to the excitation winding (14) of the rotor (1) on the other side.. .
Robert Bosch Gmbh


01/21/16
20160019882 

Systems and methods for speech analytics and phrase spotting using phoneme sequences


A contact center system can receive audio messages. The system can review audio messages by identifying phoneme strings within the audio messages associated with a characteristic.
Avaya Inc.


01/21/16
20160018671 

Drug delivery from contact lenses with a fluidic module


A soft contact lens comprises a module embedded in a soft contact lens material. The module comprises a hydrophobic material having channels formed therein, such that a surface tension of the aqueous solution within the channels inhibits release of therapeutic agent, such as a drug, through the one or more channels.
Onefocus Technology, Llc


01/21/16
20160017080 

Polysiloxane based block copolymers


The invention is directed to polysiloxane based block copolymers that comprise siloxane units and units derived from diol compounds comprising at least one pendant oligomeric or polymeric group. The block copolymers according to the invention surprisingly allows any glassware used during its preparation to be washed cleaned with water.
Dsm Ip Assets B.v.


01/21/16
20160015262 

Method and system for improving vision of an eye with macular degeneration


Methods and apparatus are disclosed for diagnosing vision and improving vision, for example by reducing or eliminating the effects of macular degeneration, in a manner which does not interfere with the natural shape of the cornea or its orientation relative to the remainder of the eye, but which changes its surface curvature appropriately to achieve the required correction of vision. The focus of sub-regions of the cornea is adjusted so that different regions focus at a controlled distance about a reference axis.

01/21/16
20160015139 

Contact lens packaging


Disclosed is a stack of individually separable packages for a plurality of contact lenses, each individual lens being packaged between a first surface and a second surface, wherein the first surface is provided by a first one of the individually separable packages and the second surface is provided by a second one of the individually separable packages.. .
Contact Lens Precision Laboratories Ltd.


01/14/16
20160014275 

History management apparatus, history management method and history management program


A history management apparatus that includes: a control unit; and a storage unit that stores a history management program that, when executed by the control unit, causes the history management apparatus to perform actions including: acquiring a plurality of fragment data sets, an action of a contact center to a call, and an execution time of the action; generating a plurality of historical data sets indicating a history of response states to a respective plurality of calls and, for each call of the plurality of calls, determining a sequence of response states and duration of each of the sequence of response states; generating a display image indicating the history of response states for a selected call from the plurality of calls based on the historical data set for the selected call; and causing the display image to be displayed on a display unit.. .
P&w Solutions Co., Ltd.


01/14/16
20160014186 

Dynamic management and redistribution of contact center media traffic


A system that supports multiple contact centers includes a communications network that is coupled between a private network (e.g. Mpls network) and a remote computing environment (e.g.
Genesys Telecommunications Laboratories, Inc.


01/14/16
20160014058 

Coaching with collaborative editing


A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.. .
Genesys Telecommunications Laboratories, Inc.


01/14/16
20160013129 

Semiconductor memory device


A semiconductor memory device includes a substrate, a plurality of bit lines extending in a first direction parallel to a main surface of the substrate, a plurality of selection gates extending in a second direction perpendicular to the first direction, and a contact region between the selection gates on the substrate and includes a plurality of contacts respectively formed under the bit lines. The contact region is formed so that n (n≧3) contacts are disposed under the n adjacent bit lines on a straight line that is not parallel to the first and second directions.
Kabushiki Kaisha Toshiba


01/14/16
20160011435 

Contact lenses with embedded labels


An ophthalmic lens incorporating clearly identifiable, highly visible embedded labels that are not visible to the wearer or others when placed on the eye may be utilized to allow an individual to easily distinguish between the normal state of the lens and the inverted state of the lens as well as serve any number of functions, including acting as a brand label, a prescription label or as a cosmetic enhancer. The embedded label comprises holographic recordings revealed only in transmitted light..
Johnson & Johnson Vision Care, Inc.


01/14/16
20160009861 

Branched polymeric quaternary ammonium compounds and their uses


Biocidal branched quaternary ammonium polymers are made by condensing a difunctional halide with a trifunctional tertiary amine and optionally with a difunctional amine. The branched quaternary ammonium polymers have 2-dimensional conformation that provides better coverage over the surfaces of microorganisms and enhances efficacy as biocides as compared to most commercially available linear (one-dimensional) quaternary ammonium polymers.

01/14/16
20160008314 

Method for treating contact dermatitis


The present invention is directed to a method for treating skin inflammatory diseases such as dermatitis, psoriasis, and acne, and rosacea, by administering 3-methanesulfonylpropionitrile or a pharmaceutically acceptable salt or solvate thereof to a subject in need thereof. The method alleviates the symptoms of the disease treated.
Olatec Industries Llc


01/14/16
20160008215 

Device for stimulating upper vagina


The present invention is generally directed a device configured to contact/stimulate a portion of the upper vagina to enhance sexual pleasure, increase the likelihood and/or intensity of orgasm, and/or increase vaginal lubrication, elasticity and/or vascularity. An upper portion of the device adjacent the cephalad end is configured to fit within the upper vagina of a woman such that an outer surface of the upper portion is in abutting contact with at least a portion of the upper vagina walls.

01/07/16
20160006874 

System and automated chat testing


A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system.
Cyara Solutions Pty Ltd


01/07/16
20160006873 

System and automated chat testing


A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, “chat cruncher”, contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.. .
Cyara Solutions Pty Ltd


01/07/16
20160004098 

Accomodating soft contact lens


An accommodating contact lens comprises a variable focus optical module, which comprises an optical chamber and one or more eyelid engaging chambers coupled to the optical chamber with one or more extensions comprising channels extending between the optical chamber and the more eyelid engaging chambers. The module may comprise a self-supporting module capable of supporting itself prior to placement in a contact lens to facilitate placement prior to encapsulation in the contact lens.
Onefocus Technology, Llc


01/07/16
20160004095 

Contact lens


A contact lens comprising first and second orientation indicia to determine an orientation of the contact lens.. .
Vision Discoveries, Llc


01/07/16
20160003980 

Silicone hydrogel contact lenses


A method is provided for manufacturing ophthalmically-acceptable, distortion-free silicone hydrogel contact lenses without the use of volatile organic solvents in the manufacturing process. The contact lenses are extract with an extraction liquid comprising an aqueous solution of a non-volatile organic solvent, such as ethyl lactate..
Coopervision International Holding Company, Lp


01/07/16
20160003856 

Skin model


A three dimensional (3-d) model comprising a scaffold and autologous skin cells, the invention also provides methods of predicting immunogenicity and hypersensitivity or allergic or adverse immune reactions to potential therapeutic compounds, biologies, cosmetics and chemical sensitizers using the 3-d model of skin cells. The methods provide an in vitro assay employing autologous blood derived cells in the 3-d skin equivalent model and is of particular utility in the identification and prediction of skin sensitizers and in particular agents that may cause allergic contact dermatitis.
Alcyomics Ltd


01/07/16
20160001161 

Shoulder pads


A shoulder pad for use in a contact sport, such as football, hockey or lacrosse is provided. The shoulder pad includes a pair of curvilinear, continuous arch members joined together to define a central opening that receives the player's head.
Riddell, Inc.


12/31/15
20150381808 

System and out-of-band communication with contact centers


A method for connecting a website user to a contact center includes: establishing a communication channel between a user and an agent of the contact center, the communication channel comprising a voice communication channel; establishing a supplemental channel between the user and the contact center for exchanging data between the user and the contact center; and storing the data exchanged in the supplemental channel in association with the communication channel.. .
Genesys Telecommunications Laboratories, Inc.


12/31/15
20150381807 

Enhancing work force management with speech analytics


A method for generating an agent work schedule includes: analyzing, on a processor, a plurality of recorded interactions with a plurality of contact center agents to classify the recorded interactions based on a first plurality of interaction reasons and a plurality interaction resolution statuses; analyzing, on the processor, the classified recorded interactions to compute agent effectiveness of an agent of the plurality of agents, wherein the agent effectiveness corresponds to an interaction reason of the first interaction reasons; forecasting, on the processor, a demand of the contact center agents for a first time period for handling interactions classified with the interaction reason; and generating, on the processor, the agent work schedule for the first time period based on the forecasted demand and the computed agent effectiveness.. .
Genesys Telecommunications Laboratories, Inc.


12/31/15
20150381674 

System and efficient port and bandwidth utilization in setting up communication sessions


Techniques for efficiently allocating ports and bandwidth in a communication system configured to establish interactive, real time communication sessions between endpoints are described. Requests are received at a server, from a requester endpoint device, to initiate an interactive, real time communication voice and/or video session requiring access to an interactive session resource.
Avaya Inc.


12/31/15
20150380193 

Electromagnetic contactor


In an electromagnetic contactor, an arc generated when a movable contact separates from fixed contacts can be easily extinguished. The movable contact is disposed so as to be connectable to and detachable from the pair of fixed contacts disposed to maintain a predetermined interval inside a contact housing case having insulating properties, and an arc extinguishing chamber is formed in a position in which the movable contact and the pair of fixed contacts contact.
Fuji Electric Fa Components & Systems Co., Ltd.


12/31/15
20150380142 

Magnetic contactor


The magnetic contactor, according to an exemplary embodiment, includes: a moving core including a main core disposed to be movable in a length direction thereof and first and second core plates disposed at both ends of the main core, respectively; a coil provided on the circumference of the main core; a fixed core disposed around the coil to form a magnetic path; and a permanent magnet disposed between the coil and the fixed core, wherein the first core plate is disposed outside the fixed core, the second core plate is disposed inside the fixed core, and the fixed core is provided with at least one protrusion to reduce a gap between the fixed core and the first or second core plate.. .
Hyundai Heavy Industries Co., Ltd.


12/31/15
20150379527 

Derivative network profile for customer interactions


Derivative network profile is provided for determining a more complete picture of a customer on a social media website or websites for improved customer interactions. A customer may have a social media presence with any number of connections to other individuals, businesses, etc.
Avaya Inc.


12/31/15
20150378174 

Contact lenses


A set of contact lenses having peripheral zones with optical power parameters determined in relation to the optical powers of the central portions of the lenses. In a specific embodiment, an optical parameter assigned to a given peripheral zone of a lens from the set represents a difference between an optical power of the lens in such peripheral zone and an optical power of the lens in the central portion.

12/31/15
20150375002 

Electrical contact for implantable medical device


A one-piece electrical contact ring for use in a lead receptacle of an implantable medical device includes (i) a tubular body defining a cavity extending through the body and (ii) a plurality of resiliently deflectable elements extending from the tubular body into the cavity. The deflectable elements have a lead contacting portion configured to contact the lead when received by the cavity.
Medtronic, Inc.


12/31/15
20150374542 

Ophthalmic devices for delivery of beneficial agents


Contact lenses comprising phosphorylcholine groups release beneficial polyionic or guanidinium-containing agents.. .
Coopervision International Holding Company, Lp


12/31/15
20150374540 

Real time acoustic dosimetry for corneal collagen crosslinking


A change in the response of the cornea to ultrasonic energy directed into the cornea is monitored during irradiation of the cornea to bring about corneal crosslinking. Because the change in ultrasonic response is correlated with the degree of crosslinking achieved, a desired degree of crosslinking can be achieved by terminating the irradiation when the change reaches a threshold.
Teclens, Llc


12/24/15
20150370093 

Manufacturing process of an accomodating soft contact lens


An accommodating contact lens module is provided for use with an accommodating contact lens. Components of the accommodating contact lens module can be manufactured and assembled with low distortion optics to provide improved vision.
Onefocus Technology, Llc


12/24/15
20150370091 

Molding apparatus and method


According to the present invention, there is provided a contact lens assembly comprising a contact lens having an outer edge, a flash ring disposed around the outer edge of the contact lens and a connecting portion connecting the flash ring to the contact lens, wherein the thickness of the connecting portion is less than the thickness of the outer edge of the contact lens. There is also provided a contact lens assembly comprising a contact lens having an outer edge, a flash ring disposed around the outer edge of the contact lens, and a connecting portion connecting the flash ring to the contact lens wherein the mass of the flash ring is at least forty times greater than the mass of the contact lens, suitably at least sixty times greater than the mass of the contact lens.
Ocutec Limited


12/24/15
20150370090 

Contact lens stabilisation


Contact lenses and methods for designing and manufacturing contact lenses are disclosed. The contact lenses comprise a zone outside a central optic zone having a thickness profile with a varying thickness.
Brien Holden Vision Institute


12/24/15
20150369970 

Ophthalmic and contact lens solutions using carnitine


Where r1, r2, r3 and r4 are —h or low molecular weight radicals, and r5 is a low molecular weight radical, or salt thereof; an effective amount of a tonicity agent; and the balance water.. .

12/24/15
20150369962 

Actinically-crosslinkable amphiphilic prepolymers


The invention provide a class of actinically-crosslinkable amphiphilic prepolymers which comprise at least one polysiloxane segment, at least one polyoxazoline segment, and two terminal ene groups. The present invention is also related to a medical device comprising a silicone hydrogel material obtained from step-growth polymerization of a polymerizable material comprising a prepolymer of the invention and to a method for producing contact lenses from a prepolymer of the invention..
Novartis Ag


12/24/15
20150368408 

Cellulose hydrogel compositions and contact lenses for corneal applications


The present invention provides cellulose hydrogels having one or more of the following properties: high water content, high transparency, high oxygen permeability, high biocompatibility, high tensile strength and desirable thermal stability. The present invention further provides a process for preparing a cellulose hydrogel comprising (i) a step of activating cellulose, in which the activating step comprises contacting the cellulose with a solvent to activate the cellulose for a time duration from about 2 hours to about 30 hours; (ii) substantially dissolving the activated cellulose to form a solution; and (iii) gelling the solution to form a gel, in which the gelling step comprises allowing the solution to gel in an environment comprising a relative humidity from about 30% to about 80% at 35° c..
The Johns Hopkins University


12/24/15
20150368386 

(meth)acryloxy-containing trisiloxane, siloxane-containing polymers and biomedical devices therefrom


There is provided a trisiloxane having a 3-(meth)acryloxy-substituted (hydroxylcyclohexyl)ethyl group, useful in making water absorbing silicone-hydrogel films for biomedical devices, such as contact lens, and a process for producing these monomers. This invention also provides for copolymers made from the trisiloxane having a 3-(meth)acryloxy-substituted (hydroxylcyclohexyl)ethyl group described herein..
Momentive Performance Materials Inc.


12/24/15
20150368336 

Il-31 monoclonal antibodies


The present invention relates to methods of treating pruritic diseases, including but not limited to contact dermatitis, atopic dermatitis, drug induced delayed type cutaneous allergic reactions, toxic epidermal necrolysis, cutaneous t cell lymphoma, bullous pemphigoid, alopecia wereata, vitiligo, acne rosacea, prurigo nodularis, scleroderma, herpes simplex virus, or combination thereof by administering il-31 monoclonal antibodies. The invention further provides the hybridomas that generate the monoclonal antibodies..
Zymogenetics, Inc.


12/24/15
20150366311 

Protection of contact lenses from microbial contamination caused by handling


A sealed contact lens package contains a sterile, unworn contact lens and a contact lens packaging solution comprising epsilon polylysine (εpll). The εpll protects the contact lens from microbial contamination caused by handling the lens when it is removed from its package..
Coopervision International Holding Company, Lp


12/17/15
20150365370 

Intelligent resource manager service recovery including request retransmissions


A system for providing media services on behalf of a customer contact center includes: a processor; and a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: transmit and receive signaling messages to and from a control server over an established data network connection; in response to the signaling messages, invoke a media device for transmitting media to an end-user device; detect loss of the data network connection; identify a configurable parameter for determining whether a failed message transmission should be retried; and in response to determining that the failed message transmission should be retried, re-transmitting the failed message to the control server.. .
Genesys Telecommunications Laboratories, Inc.


12/17/15
20150363789 

System and payment card industry compliance


A system for providing payment card industry (pci) compliance for a contact center is disclosed. The system includes a monitoring module configured to monitor a communication session between an agent and a customer.
Avaya Inc.


12/17/15
20150363787 

Hangout based video response unit for contact centers


The present disclosure includes an apparatus and method for automated human-computer interaction. In some embodiments, the automated human-computer interaction occurs in a virtual environment and includes multimedia communications.
Google Inc.


12/17/15
20150362757 

Colored contact lens provided with blue light filtering and anti-uv functions


A colored contact lens provided with blue light filtering and anti-uv functions of the present invention is a coated contact lens formed from three layers, in which a coloring agent of a middle layer is cured onto a lower layer lens, and the upper layer lens contains an uv (ultraviolet)-light absorber and a blue light filming agent. Accordingly, apart from providing a colored contact lens, the contact lens further achieves the multiple effectiveness of anti-uv and blue light filtering..
Smart Performer Co., Ltd.


12/17/15
20150362752 

Flexible conductor for use within a contact lens


An eye-mountable device includes a flexible lens enclosure, anterior and posterior flexible conductive electrodes, and an accommodation actuator element. The flexible lens enclosure includes anterior and posterior layers that are sealed together.
Google Inc.


12/17/15
20150362750 

Contact lens with capacitive gaze tracking


An eye-mountable device includes an enclosure material, a capacitive sensor system, and a controller. The enclosure material has a concave surface and a convex surface.
Google Inc.


12/17/15
20150362749 

Capacitive gaze tracking for auto-accommodation in a contact lens


A method of capacitive gaze detection for accommodation includes monitoring at least one capacitance value of a capacitive sensor system disposed within a contact lens. The at least one capacitance value varies in response to changes in a gazing direction of a cornea upon which the contact lens is removeably mounted.
Google Inc.


12/17/15
20150362736 

Magnified screen cover protector for electronic devices


The present invention is a magnified screen cover and protector for electronic devices. The invention comprises a magnified surface layer with a top protective layer and a bottom adhesive layer.

12/17/15
20150360184 

Novel techniques for preparing multi-layer polymeric and mixed matrix membranes and a device for membrane distillation


Provided is a method of manufacturing a multilayer mixed matrix membrane which includes providing a support layer, casting a hydrophilic layer on a surface of the support layer, casting a hydrophobic layer on the hydrophilic layer, and allowing the layers to form a multilayer mixed matrix membrane. Also provided is a method of manufacturing a hollow fiber composite matrix membrane which includes providing a first solution having a hydrophilic polymer, providing a second solution having a hydrophobic polymer, and extruding the first and second solutions to form a multilayer hollow fiber composite matrix membrane.
Membrane Distillation Desalination Ltd. Co.


12/17/15
20150360145 

Chromatography system with tilt-prevention structure and associated process


Chromatography apparatus and methods are described, especially for expanded bed adsorption. A column tube has a process fluid input device at the bottom and a movable piston in the top.
Biotechflow Limited


12/10/15
20150358468 

Optimization in workforce managment using work assignment engine data


Contact centers strive to match the demands and preferences of their customers with the skills and abilities of the agents who process work items associated with the customers (e.g., contacts). However, the preferred agent may be unavailable, non-existent, backlogged or otherwise ineligible to accept the work item.
Avaya, Inc.


12/10/15
20150358467 

System and web-based real time communication with contact centers


A method for connecting a website user to a contact center agent includes: monitoring user interaction associated with the website user; receiving a call request via the website; identifying an agent or an interactive voice response based on the monitored user interaction; and establishing a communication channel supported by a web browser between the website user and the identified agent or the interactive voice response.. .
Genesys Telecommunications Laboratories, Inc.


12/10/15
20150357749 

Lead connector assembly, medical device and manufacturing same


A lead connector assembly having open and closed ends, and one or more electrically conducting contact rings spaced apart by at least one electrically insulating ring forming a ring stack. Each contact ring includes an electrically conducting pin protruding from the respective contact ring, and an electrically insulating end ring accommodated at the end of the ring stack at the open end.
Biotronik Se & Co. Kg


12/10/15
20150352423 

Reactive-mobility training appliance comprising a punching bag


A training appliance for practicing combat sports, contact sports or grappling sports, includes a punching bag (1) having an envelope (3) including a closing wall (19) forming a bottom wall at the lower end thereof, and a second closing wall (6) at the top end. The appliance includes a horizontal base (20) for supporting the bag on the ground, that can be immobilized on the ground (s) and on which the punching bag (1) rests, by the wall (19) thereof.

12/03/15
20150350446 

Load balancing and sharing of contextual information in a multi-vendor and/or multiple contact center environment


A method and system for load balancing and sharing of context information in a multi-vendor and/or multi-contact center environment. The arrangements utilize a generic client-side api in conjunction with a set of back end-frameworks to facilitate support of disparate contact center solutions.
Cafex Communications, Ltd.


12/03/15
20150350445 

System and contact center routing of a customer based on media capabilities


A system for selecting an agent during initial routing based on all the media capabilities associated with a customer and their current device. The system includes a data mining module to mine one or more media capabilities on a device of a customer.
Avaya Inc.


12/03/15
20150350443 

System and managing interaction flow for contact centers


In a system for managing an interaction flow, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to: receive a communication from a user device; store data corresponding to one or more topics of the communication in the memory; compare the data with parameters a plurality of predesigned interaction flows for identifying one or more of the predesigned interaction flows relevant to the communication; and route the communication to a corresponding contact center resource in response to identifying the one or more of the predesigned interaction flows relevant to the communication.. .
Genesys Telecommunications Laboratories, Inc.


12/03/15
20150350440 

Mechanism for work assignment in a graph-based contact center


A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center.
Avaya Inc.


12/03/15
20150350437 

Flow designer for contact centers


In a system for managing an interaction flow for a contact center, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to: display on a graphical display, an interaction flow canvas and an interaction block selection tool; receive a user input to add a first interaction block to the interaction flow canvas; generate a first interaction instruction corresponding to the first interaction block; and receive a user input to add a second interaction block to the interaction flow canvas, wherein the first interaction instruction comprises an instruction for proceeding to the second interaction block after a criterion of the first interaction block is satisfied.. .
Genesys Telecommunications Laboratories, Inc.


12/03/15
20150350436 

System and executing interaction flow for contact centers


In a system for executing an interaction flow for a customer contact center, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to: route an interaction conducted in a first communication channel to an electronic device; monitor the interaction conducted in the first communication channel; store data associated with the interaction conducted in the first communication channel in the memory; conduct the interaction in a second communication channel; in response to conducting the interaction to the second communication channel, retrieve the data associated with the interaction conducted in the first communication channel; and output the retrieved data to the electronic device.. .
Genesys Telecommunications Laboratories, Inc.


12/03/15
20150350433 

Mechanism for adaptive modification of an attribute tree in graph based contact centers


A mechanism for adaptive modification of an attribute tree in a graph based contact center is described along with various methods and mechanisms for administering the same. Adaptive modification methods are disclosed that allow a graph database to automatically remove and create categories as well as block removal of categories with active relationships.
Avaya Inc.


12/03/15
20150350432 

Mechanism for avoidance in a graph based contact center


A mechanism for avoidance of one or more resources for work assignment based on nodes and relationships within an attribute tree of a graph based contact center is described along with various methods and mechanisms for administering the same. Avoidance methods are disclosed that allow an administrator to set up a graph database operable to automatically block work assignment to certain resources based on set rules and conditions.
Avaya Inc.


12/03/15
20150350431 

Mechanism for creation and utilization of an attribute tree in a contact center


A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center.
Avaya Inc.


12/03/15
20150350430 

System and providing agent assistance in contact centers


A call manager for providing agent assistance in a contact center is disclosed. The call manager includes a monitoring module configured to monitor at least one conversation between a customer and an agent and to monitor one or more attributes of the agent.
Avaya Inc.


12/03/15
20150350428 

Pushing web and application pages during video/audio calls


A method and system for pushing web pages to a web client during a video/audio call. The method involves assigning a correlation id to a web client to which a web page is served.
Cafex Communications, Ltd.


12/03/15
20150348163 

System and providing dynamic recommendations based on interactions in retail stores


An end-user device operable in a retail store records a voice conversation held in the retail store. The recording is transmitted to a server for comparing it to recordings of other conversations from a plurality of other retail stores.
Genesys Telecommunications Laboratories, Inc.


12/03/15
20150348050 

Hybrid cloud encryption method


Contact centers receive work items for processing by resources, such as human or automated agents. Social media has become a popular medium to receive work items and communicate with customers.
Avaya, Inc.


12/03/15
20150347951 

Multi-tenant based analytics for contact centers


Embodiments of the present invention are directed to a system and method for collecting and analyzing data from a plurality of contact center tenants. A processor collects from a plurality of source devices over a data communication network, real-time metrics data for a plurality of contact centers.
Genesys Telecommunications Laboratories, Inc.


12/03/15
20150347926 

Fast naive bayesian framework with active-feature ordering


The technology described uses a naïve bayes classifier with active-feature ordering to identify contributors to a contact database who are likely to be able to update an arbitrary contact. The technology disclosed further relates to identifying the n most likely records with a number of features, with each feature having a specific finite number of different possible values.
Salesforce.com, Inc.


12/03/15
20150347421 

Graph database for a contact center


A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center.
Avaya Inc.


12/03/15
20150346514 

Method for stabilizing contact lenses


A method for stabilizing contact lenses includes providing a lens design with a nominal set of stabilization zone parameters, applying a merit function to the lens design based on balancing moments of momentum, and creating a contact lens design with improved stabilization based on the application of the merit functions to the lens design with a nominal set of stabilization zone parameters.. .
Johnson & Johnson Vision Care, Inc.


12/03/15
20150345572 

Driving force transmission apparatus


A driving force transmission apparatus includes: a meshing member that switches two rotating members between a coupled state and an uncoupled state; a piston member with a plurality of locked portions formed along a circumferential direction; an armature that moves the piston member forward and backward between a first position where the armature presses the piston member in an axial direction and a second position where the armature does not press the piston member; a biasing member that biases the piston member in the opposite direction from the pressing direction of the armature; and a locking member that locks the locked portions. The piston member has a mechanism that mitigates a possible shock when the locking member comes into abutting contact with an abutting contact surface of a first locked portion..
Jtekt Corporation


12/03/15
20150344581 

Methods of treating skin disorders using il-31ra antagonist


The present invention relates to methods of treating patients suffering from contact dermatitis, drug induced delayed type cutaneous allergic reactions, toxic epidermal necrolysis, cutaneous t cell lymphoma, bullous pemphigoid, alopecia aereata, vitiligo, acne rosacea, prurigo nodularis, scleroderma, herpes simplex virus, or combination by administering an il-31ra antagonist.. .
Zymogenetics, Inc.


12/03/15
20150342843 

Topical liposome compositions containing phenolic anti-inflammatory agents and their methods of preparation


Liposomal topical compositions containing phenolic anti-inflammatory agents, and methods for making thereof, are presented. These compositions are generally used for helping to prevent solar radiation-induced skin damage and helping to prevent and/or treat inflammatory dry skin conditions caused by eczema and contact dermatitis..
D & J RosÉe Inc.


12/03/15
20150342453 

Patient interactive fit tool and methodology for contact lens fitting


An interactive fit tool and methodology which may be utilized by an eye care professional to improve the efficiency and final outcome in selecting a pair of contact lenses targeted towards a specific patient visual need in the treatment of presbyopia. The interactive fit tool comprises an application which includes images that would allow a patient to decide if he or she desires balanced visual acuity, near biased visual acuity, or distance biased visual acuity.
Johnson & Johnson Vision Care, Inc.


11/26/15
20150338681 

Method for manufacturing a colored contact lens


A method for manufacturing a colored contact lens which comprises the steps of: (a) forming a contact lens by polymerizing a polymerizable lens forming material in a mold, wherein the lens forming material includes at least one reactive group; (b) contacting at least a part of the contact lens with a dye solution for a period of time sufficient to form a colored layer within the contact lens, wherein the dye solution includes at least one dye of β-sulphatoethyl sulphone substituted with a sulfonate group; (c) immersing the contact lens with colored layer in a fixing solution; and (d) washing the contact lens; wherein the colored layer is covalently attached to the contact lens.. .
Benq Materials Corporation


11/26/15
20150336339 

Method and transferring objects between two consecutive processing stations being operated with different cycle speeds


A method for transferring objects such as ophthalmic lenses or contact lenses between two consecutive processing stations, particularly processing stations having differing cycle times or cycle speeds is disclosed, including removing the objects from a preceding processing station, in which the objects are advanced with a first cycle speed, transporting the removed objects to a subsequent processing station including a plurality of consecutively arranged receptacles (1-10), which are advanced through the subsequent processing station with a second cycle speed faster than the first cycle speed. The objects may be transported via at least one feed tube (12, 13), each feed tube ending in a respective transfer nozzle (14, 15) which is arranged in vicinity of a corresponding one of the receptacles (1-10) and which is aligned with an inlet of the receptacle (4, 5; 4, 6).
Novartis Ag


11/19/15
20150334238 

System and contact information integration with search results


A system for providing integrated contact information with search results, comprising a plurality of contact centers, each comprising at least a plurality of contact agents; a callback cloud, comprising at least a plurality of contact agents; a queue manager, comprising at least a software components operating and stored on a computing device; wherein the contact agents receive and respond to customer interactions; further wherein the queue manager monitors contact agent availability; further wherein the queue manager receives interaction requests; and further wherein the queue manager provides queue information to interaction requestors.. .
Virtual Hold Technology, Llc


11/19/15
20150334237 

Method and using a search engine advantageously within a contact center system


Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia contact center system is configured to use the results from the search in handling the communications session, wherein the results may include heterogeneous material not primarily intended for session handling purposes.. .
Newvoicemedia, Ltd.


11/19/15
20150334233 

Method and system for determining occupancy of resources in a multimodal contact center


A method and system for determining occupancy of an agent in a multimodal contact center are provided. The method includes monitoring, by a processor, a plurality of multimodal contacts simultaneously handled by an agent.
Avaya Inc.






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