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Contac patents



      
           
This page is updated frequently with new Contac-related patent applications. Subscribe to the Contac RSS feed to automatically get the update: related Contac RSS feeds. RSS updates for this page: Contac RSS RSS


Call control for web calls

Call control for web calls

Date/App# patent app List of recent Contac-related patents
11/20/14
20140344278
 Method for interacting with a group of individuals as a single contact patent thumbnailnew patent Method for interacting with a group of individuals as a single contact
A method for establishing a group of individuals as a single contact entity eligible for contact services within a contact center includes the steps (a) identifying a group and each group member according to existing group rules and member profiles; (b) identifying and quantifying the unifying aspects of the members in the group; (c) aggregating the contact information for each group member relative to communications channels common to the group members and to the contact center; and (d) establishing one or more temporary and or permanent group channels between the contact center and the group members.. .
11/20/14
20140344169
 Call transfers for web-delivered calls patent thumbnailnew patent Call transfers for web-delivered calls
A system may include a contact center services system configured to connect a web real-time communication (webrtc) call to a first contact center agent and a server device configured to provide a first interface to the first contact center agent; receive a transfer request from the first contact center agent via the first interface; and send an instruction, to the contact center services system, to transfer the webrtc call to a second contact center agent, in response to receiving the transfer request. The contact center services system may connect the webrtc call with the second contact center agent based on the received instruction and may provide, to the server device, an indication that the connection with the second contact center agent has been made.
11/20/14
20140343034
 Skin barrier function improving agent patent thumbnailnew patent Skin barrier function improving agent
[effect] the followings are found: a jak inhibitor increases the expression amounts of filaggrin, loricrin, involucrin and β-defensin 3 as skin barrier function-related proteins; a jak inhibitor significantly increases nmf production in a tape stripping-treated mouse; and a jak inhibitor significantly accelerates a reduction in tewl in a dry skin mouse model, namely improves the skin barrier function. The jak inhibitor can be used as an active ingredient of a therapeutic or preventive agent for skin diseases such as senile xerosis, asteatosis, eczema, contact dermatitis, ichthyosis vulgaris, netherton syndrome, type b peeling skin syndrome, etc..
11/20/14
20140342593
 Harsh duty receptacle connector patent thumbnailnew patent Harsh duty receptacle connector
A sealed electrical receptacle connector, either male or female, includes, in combination, a bushing and a shell threadably coupled together in an end-to-end manner. The bushing is adapted to receive a cable having plural conductors arranged in a spaced manner and separated from another along their respective lengths by an elongated nonconductive insert having plural radi ally extending spaced members, each disposed between a pair of adjacent conductors.
11/20/14
20140341967
 Bi-functional co-polymer use for ophthalmic and other topical and local applications patent thumbnailnew patent Bi-functional co-polymer use for ophthalmic and other topical and local applications
The invention contemplates a copolymer which is a graft or block copolymer useful to change wettability and surface characteristics of biological surfaces. Methods for use of these formulations and coatings to change wettability and sterically stabilize, and lubricate biological surfaces in a subject, for example, in the treatment of dry eye syndrome, and to prevent adherence of unwanted proteins, for example in the treatment of contact lens intolerance, are provided..
11/20/14
20140341369
 System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution patent thumbnailnew patent System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solution
A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the applications monitoring communications between individual customers and the center; and a rules engine executing on the one or more computerized servers, the rules engine accessible to the monitoring application, the rules engine enabled to generate and implement business rules. Upon detection by one of the monitoring applications of an instance of unsuccessful or incomplete interaction between a customer and the contact center, session data determined during monitoring is used by the rules engine to determine contact center-initiated activity to be implemented to establish new communication with the customer to resolve issues related to the unsuccessful or incomplete interaction..
11/20/14
20140341366
 Call control for web calls patent thumbnailnew patent Call control for web calls
A system may include a contact center services system configured to receive a web real-time communication (webrtc) call from a webrtc caller device, and a webrtc device configured to provide, to a customer web server, a control action application programming interface used to perform control actions for webrtc calls in the contact center services system. The webrtc device may be configured to receive an instruction to perform a control action for a webrtc call from the customer web server via a webrtc access server and forward the instruction to the contact center services system.
11/20/14
20140341365
 Dialed string matching and call cost minimization in dial plan patent thumbnailnew patent Dialed string matching and call cost minimization in dial plan
A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string. A method for matching includes identifying a set of available number categories based on a calling profile with which the dialing agent device is configured, matching the dialed string against each of a set of patterns in each of the categories, and translating the dialed string according to the category, if any category matches and if no blocked category matches the dialed string.
11/13/14
20140337072
 Actionable workflow based on interaction analytics analysis patent thumbnailActionable workflow based on interaction analytics analysis
A system and method for analyzing interactions between end users and contact center agents, and for generating work items. An interaction analytics server analyzes contact center interactions, continuously or in batches, for characteristics including topics, sentiment, satisfaction, and business outcome, and delivers the results to an intelligent workload distribution server, which generates one or more work items for assignment to suitably skilled agents or stakeholders..
11/13/14
20140337043
 Contact lens cutting file distribution system and method patent thumbnailContact lens cutting file distribution system and method
A non-transitory computer readable medium having computer executable program code embodied thereon, the computer executable program code configured to cause a computing device to: receive an order for cutting a contact lens from a contracted manufacturer at an exchange; uniquely identify and authorize the manufacturer and a user entering the order; pre-validate the order for consistency based on predetermined rules; place the order with an exchange engine and authenticate the order; determine whether a required parameter file is already generated and available via a cutting file database; if the required parameter file already exists, instruct the cutting file database to package the available data and deliver the appropriate encrypted package back to the engine for delivery to a lathe gateway computer; if the required parameter file does not exist, forward the order to a lathe file generator to create the parameter file and enter it into the cutting file database; and deliver the encrypted package to the lathe gateway computer.. .
11/13/14
20140334619
Activities assignment optimization for multi-skill contact center
A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of skills, and the rates of incoming interaction requests requiring each of various skills.
11/13/14
20140331602
Systems and methods for multi-stage sealing of contact lens packaging
A contact lens package includes a first package layer, a second package layer, a lens receiving area defined between the first and second package layers, and first and second seal portions. The first seal portion extends around a first portion of the lens receiving area.
11/06/14
20140329303
In-vitro contact lens testing
Contact lens testing apparatuses and method for testing contact lenses for analytes are presented. In an aspect, a device is provided that includes a housing configured to hold one or more contact lenses, and a testing compartment provided within the housing and comprising a reagent, the reagent configured to facilitate a chemical reaction in response to the existence of a predetermined biomarker disposed on or within a contact lens placed in the testing compartment, wherein the chemical reaction produces a known result related to state information of an individual from which the biomarker was generated..
11/06/14
20140327875
Advanced electro-active optic device
Ophthalmic lenses are described including an ophthalmic base, and a plurality of electro-active elements, such as dynamic micro-lenses or micro-prismatic apertures. Each electro-active element may be configured to dynamically change optical power.
11/06/14
20140327260
Part transfer system that uses existing part features, and a method of using the part transfer system
A part transfer system includes a robotic arm, and an end effector attached to the robotic arm. The end effector includes a locating pin that is operable to engage an existing part feature of a part.
10/30/14
20140322350
Synergistic antimicrobial preparations containing chlorite and hydrogen peroxide
An anti-microbial preservative for use in ophthalmic and dermatologic products. The preservative includes from about 0.005 wt.
10/30/14
20140322157
Bi-functional co-polymer use for ophthalmic and other topical and local applications
The invention contemplates a copolymer which is a graft or block copolymer useful to change wettability and surface characteristics of biological surfaces. Methods for use of these formulations and coatings to change wettability and sterically stabilize, and lubricate biological surfaces in a subject, for example, in the treatment of dry eye syndrome, and to prevent adherence of unwanted proteins, for example in the treatment of contact lens intolerance, are provided..
10/30/14
20140321634
System and method for call and data matching in a contact center
A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device.
10/30/14
20140321633
Prioritization and time allocation by customer service agents
A prioritization and time allocation by customer service is provided, whereby the customer service agents are incentivized to accept those tasks which more closely align with the objectives of a call center. Individual agents will then be able to pursue their own methodology to achieve their own goals and, in the process, pursue an objective of the contact center..
10/30/14
20140320804
Colored contact lens
A contact lens, comprising a preprint of a first shade and a main print of a second shade, wherein the preprint consisting of a first band of gradient dot matrix, wherein the main print consisting of a second band of evenly spaced circular voids, wherein the second band surrounds the starburst pattern, wherein the first band and the second band have a substantially identical outer diameter and the first band has a smaller inside diameter than the second band, wherein the first shade and the second shade are different, wherein the gradient dot matrix is characterized by dot coverage increases in a radial direction from the center too the peripheral edge or a position near the peripheral edge of the substantially-circular pattern.. .
10/30/14
20140320801
Dynamic stabilization zones for contact lenses
A contact lens incorporating one or more dynamic stabilization zones fabricated from a material that is readily deformable under eyelid pressure during blinking allows for the control over rotation of the contact lens on the eye. As the material deforms, the angle of contact between the eyelid and the one or more dynamic stabilization zones changes as does the rotational force acting on the contact lens..
10/30/14
20140318977
Microelectronic substrate electro processing system
In a processing system for electroplating semiconductor wafers and similar substrates, the contact ring of the electroplating processor is removed from the rotor of the processor and replaced with a previously deplated contact ring. This allows the contact ring to be deplated in ring service module of the system, while the processor continues to operate.
10/23/14
20140315521
Providing compliance enforcement for manually dialed wireless numbers in a contact center
Systems and methods are disclosed for originating a call to a wireless number by a contact center while enforcing various compliance requirements. In one embodiment, a compliance server and a pbx cooperate to originate the call to the wireless number.
10/23/14
20140314226
External contact center data collection and measurement
External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers..
10/23/14
20140314225
Intelligent automated agent for a contact center
A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor to: run an artificial intelligence engine configured to learn knowledge about a customer from past interactions between the contact center and the customer, and to apply the learned knowledge to future interactions; and maintain the customer profile data on the storage device.
10/23/14
20140313723
Led light string
An led light string includes a socket, electrical wires, and an led-based luminous element. The led luminous element has two conductive terminals respectively set in abutting contact with or to pierce through the electrical wires.
10/23/14
20140312516
Methods and apparatus useful in manufacturing lenses
Methods of manufacturing a contact lens are provided. Such methods include using an adjustable mandrel to fixedly retain a single mold section carrying a polymerized contact lens product and delensing the contact lens product from the single mold section.
10/16/14
20140309328
Polymer for contact lenses
The present invention relates to polyurethane polymer compositions prepared by reacting a mixture comprising: a) at least one poly(ethylene glycol), b) at least one polyoxyalkylene diol (typically ppg or a copolymer of ethylene oxide and propylene oxide), c) at least one di- or poly-isocyanate, d) at least one polyol or macropolyol having a functionality greater than 2, or a mixture of such polyols or macropolyols having a functionality greater than 2, e) optionally an additional compound comprising at least one hydroxyl group and at least one primary or secondary amine group. The present invention also relates to an article comprising such a polymer, in particular a medical device such as a contact lens.
10/16/14
20140307229
Contact lens for vitreoretinal surgery
A contact lens assembly has a central lens and a circumscribing flange, the lens having an eye contact surface shaped generally to a radius of curvature of a cornea of an eye. The flange comprises a sterile sponge-like liquid absorbent flexible material having a central aperture for fitting snugly about an outer circumference of the lens and extending radially outward therefrom.
10/16/14
20140307225
Device for selecting contact lens within a cabinet arranged to receive a plurality of contact lens and method associated thereof
The invention relates to a device for selecting contact lenses within a cabinet arranged to receive a plurality of contact lenses, the device including a storage data device for storing data based on measurements from an auto refractometer; and a data processor device associated with a calculation module for identifying a contact lens on the basis firstly of data from the auto refractometer as previously stored in the storage device, and secondly of additional data relating to the contact lens that is to be identified and that was previously input by the user, the data processor device associated with said calculation module also being arranged to identify the location of the lens within the cabinet. The invention also relates to an associated method..
10/16/14
20140306361
Ophthalmic lens assembly having an integrated antenna structure
Antennas and antenna systems may be designed and configured for incorporation into mechanical devices, including medical devices, such as ophthalmic devices, including contact lenses. These antennas and antenna systems may be utilized to transmit data from the mechanical device to a receiver, to receive data from a transmitter, and/or to inductively charge an electromechanical cell or the like incorporated into the mechanical device..
10/09/14
20140304617
Information prompt method, apparatus and terminal device
Embodiments of the present invention provide an information prompt processing method, apparatus, and terminal device. The information prompt processing method includes: identifying a contact keyword contained in body content edited in an editing interface; extracting from a contact database at least one piece of contact information corresponding to the contact keyword, generating at least one editing operation according to the contact information and an operation command for the contact information, and displaying the at least one editing operation in the editing interface for a user to select; and executing the operation command for the contact information corresponding to the editing operation according to the selection of the user.
10/09/14
20140304343
Social media provocateur detection and mitigation
A contact center system can receive messages from social media sites or centers. The messages may include derogatory or nefarious content.
10/09/14
20140303981
Cross-lingual seeding of sentiment
A contact center system can receive messages from social media sites or centers. The messages may be in a foreign language.
10/09/14
20140302264
Hollow element assembly, and method and apparatus for the manufacture thereof
A hollow element assembly has a base and a lid. The base has a wall that at least partly defines a recess, and the lid is locatable on the base so as to further bound the recess.
10/09/14
20140301541
Method and system for analyzing a communication by applying a behavioral model thereto
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data.
10/09/14
20140301540
Dialog compatability
A contact center system can receive messages from consumers. The system can then interact with the consumer or customer using a dialog.
10/09/14
20140300860
Apparatus for optometric self-examination, management server and contact lens selection system
An object of the present invention is to provide an apparatus for optometric self-examination, a management server and a contact lens selection system using the same that are readily available to a new user and additionally shorten a time period required by an eye care practitioner for prescription or, even if no eye care practitioner's prescription is provided, allow for selection of a contact lens preferred for the user. The apparatus for optometric self-examination includes an optometric data acquisition unit for determining at least a part of a shape of a cornea of a user in response to an operation by the user and acquiring optometric data, based on the shape of the cornea, and a contact lens data display unit for displaying a result of selection of a contact lens suited for the optometric data, based on the optometric data and the shape data of contact lenses..
10/09/14
20140300012
Methods materials and systems for producing a contact lens and contact lenses produced using said methods materials and systems
Disclosed are methods, materials and systems for producing contact lenses and contact lenses produced using said methods, materials and systems. According to some embodiments, a contact lens produced by said methods, materials and systems includes an extra-ocular indicator (“eoi”) adapted to alter in color upon removal of said lens from an eye.
10/09/14
20140299578
Gas circuit breaker
A gas circuit breaker includes contact rings formed of an elastically deformable material, a movable contact that moves reciprocally along an axis line direction between a current supply position where the movable contact bridges the contact rings and a current cutoff position where the movable contact is separated from both the contact rings, holding tools formed in an annular shape and respectively attached to the contact rings, a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring, and a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring.. .
10/02/14
20140297764
Automatic negative question handling
A contact center system can receive messages from social media sites or centers. The system can review long messages by identifying content in the long message with negative sentiment.
10/02/14
20140296865
Ocular device
The present disclosure relates to a contact tens comprising a channel extending therethrough, an ocular device configured to engage with the channel, and related kits and methods that provide for improved contact lens insertion, cleaning and removal, as well as ocular safety and health.. .
10/02/14
20140296554
Hydrolysis-resistant silicone compounds
In one aspect, the invention relates to hydrolysis-resistant silicone compounds. In particular, disclosed are sterically hindered hydrolysis-resistant silicone compounds and improved purity hydrolysis-resistant silicone compounds.
10/02/14
20140296368
Macroinitiator containing hydrophobic segment
The present invention relates to macroinitiators comprising at least one hydrophobic segments in a molecule, wherein a molecular weight of the hydrophobic segment is 300 to 1800. The present invention further relates to block copolymers, wetting agent and polymeric materials having the block copolymers of the present invention associated with, which is suitable for medical devices, particularly for ophthalmic devices, including contact lenses, ophthalmic lenses, punctal plugs and artificial corneas..
10/02/14
20140294169
Low latency distributed aggregation for contact center agent-groups on sliding interval
A method and system for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device the data for a sliding interval including a plurality of panes, the data including an ongoing component for ongoing events and a completed component for completed events; updating by the computer device the data for the sliding interval based on updates for the sliding interval received from one or more of the data sources; and reporting by the computer device an aggregation of the ongoing and completed components of the data sources for the sliding interval to a client in accordance with an expiring of one of the panes.
10/02/14
20140291875
Methods and apparatus useful in the manufacture of contact lenses
Methods for manufacturing ophthalmic devices and apparatus for treatment of ophthalmic devices are provided. The apparatus includes a tank, liquid, baffle and ophthalmic devices.
10/02/14
20140290401
Steering apparatus
An object of the present invention is to provide to suppress deformation of a terminal member caused by abutting contact of the terminal member with a housing side during attachment of the terminal member to the housing. When a terminal bolt is mounted, a ground terminal rotates in conjunction with rotation of the terminal bolt.


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This listing is a sample listing of patent applications related to Contac for is only meant as a recent sample of applications filed, not a comprehensive history. There may be associated servicemarks and trademarks related to these patents. Please check with patent attorney if you need further assistance or plan to use for business purposes. This patent data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Contac with additional patents listed. Browse our RSS directory or Search for other possible listings.
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Key IP Translations - Patent Translations



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