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Contac

Contac-related patent applications - as published by the U.S. Patent and Trademark Office (USPTO).


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Techniques for hybrid behavioral pairing in a contact center system
Afiniti Europe Technologies Limited
December 07, 2017 - N°20170353607

Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: determining a first ordering of a plurality of agents according to a behavioral pairing strategy with a balanced agent utilization; determining a second ordering of the plurality ...
Techniques for hybrid behavioral pairing in a contact center system
Afiniti Europe Technologies Limited
December 07, 2017 - N°20170353606

Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: determining a first ordering of a plurality of contacts according to a behavioral pairing strategy with a balanced contact utilization; determining a second ordering of the plurality ...
System for grounding bearings of rotary electric machines, and corresponding electric machine
Weg Equipamentos Eletricos S.a.
December 07, 2017 - N°20170353087

The present invention relates to a system for grounding bearings of rotary electric machines (200), especially rotary electric machines (200) controlled by frequency converters, the system comprising an outer ring (1), a contact ring (2), a support ring (3), elements (4) for fastening the rings, optional closure elements (5), elements (6) for fastening the assembly, elements (7) for adjusting the brush, a brush (8) made of a conductive material and ...
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Tray for use in manufacturing contact lenses
Coopervision International Holding Company, Lp
December 07, 2017 - N°20170348927

A tray (20) for holding contact lens mold assemblies (70) during thermal curing of a contact lens precursor material in an oven 210 to form contact lenses. The tray (20) comprises a plurality of plates (60) and a frame (25) supporting the plates (60). The frame (25) is configured to be stacked vertically with a plurality of identical frames to form a tray stack (10). Each plate (60) is a ...
Contact lens cleaning systems
Coopervision International Holding Company, Lp
December 07, 2017 - N°20170348738

A cleaning system configured to use a hydrogen peroxide solution to clean contact lenses. The cleaning system includes a reservoir to hold the cleaning solution and a complex base coupled to the reservoir to insure a hermetically closed reservoir environment. The complex base is separated into at least a first and a second segment. A lens holder assembly holds the ...
Topical formulations of pde-4 inhibitors and their methods of use
Eisai R&d Management Co., Ltd.
December 07, 2017 - N°20170348311

Embodiments herein are directed to topical formulations of a compound represented by the formula (i), salt, metabolite, prodrug, or hydrate thereof along with a solvent, and a base. The compound is a pde4 inhibitor and the topical formulations may be used to treat dermatological conditions such as, but not limited to, atopic dermatitis, seborrheic dermatitis, alopecia, contact dermatitis, psoriasis, urticaria, ...
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Contact lens virtual fitting method and device, and computer program for executing contact lens virtual ...
Viewmtechnology Co., Ltd.
November 23, 2017 - N°20170337740

A contact lens virtual fitting method comprises the steps of: capturing an image of a contact lens mounted on a contact lens holder through a second optical lens in a case forming a darkroom; identifying a contact lens region from the captured image of the contact lens; granting a degree of transparency to corresponding pixels of the contact lens region ...
Gaze tracking system with contact lens fiducial
Innovega Inc.
November 23, 2017 - N°20170337706

A gaze tracking system includes a contact lens, a photodetector element, a light conditioning element and electronics. The contact lens includes a fiducial having a position. The photodetector element receives a light signal from the fiducial and provides a photodetector output signal. The light signal provides a light intensity pattern at the photodetector. The optical conditioning element receives the light ...
Electroplating apparatus with current crowding adapted contact ring seal and thief electrode
Applied Materials, Inc.
November 23, 2017 - N°20170335484

An electro-processing apparatus has a contact ring including a seal which is able to compensate for electric field distortions created by a notch (or other irregularity) on the wafer or work piece. The shape of the contact ring at the notch is changed, to reduce current crowding at the notch. The change in shape changes the resistance of the current ...
Nanocarbon immobilized membranes
New Jersey Institute Of Technology
November 23, 2017 - N°20170333848

Membranes including functionalized carbon nanotubes, nanodiamonds and/or graphene oxide immobilized in or on the membranes are disclosed. The membranes including the immobilized nanocarbons increase interactions with water vapor to improve desalination efficiency in membrane distillation. The membranes may be deployed in all modes of membrane distillation such as air gap membrane distillation, direct contact membrane distillation, vacuum membrane distillation ...
Identifying information pertinent to an emergent event through social media postings
Avaya Inc.
November 16, 2017 - N°20170331954

Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of ...
Hybrid contact lens
Synergeyes, Inc.
November 16, 2017 - N°20170329155

A hybrid contact lens has a rigid gas permeable (rgp) central portion and a soft flexible portion that extends outward from the rgp central portion. The soft flexible portion defines the posterior surface and base curve of the hybrid contact lens that contacts a user's cornea, such that the rgp central portion does not contact the user's cornea while wearing ...
Material with high oxygen permeability based on marine biological substance, preparation method and use thereof
Qingdao Chunghao Tissue Engineering Co.,ltd.
November 16, 2017 - N°20170329053

A material with high oxygen permeability based on marine biological substance is disclosed. The material is obtained by compounding a silicon-containing substance with a silicon-oxy group and a bioactive substance selected from one or more of alginic acid, collagen, hyaluronic acid and a salt thereof, in the presence of a crosslinking agent. Also disclosed is a preparation method for the ...
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Ocular delivery of drugs
Nanomerics Ltd.
November 16, 2017 - N°20170326064

The present invention relates to an aqueous composition comprising a macrolide immunosuppressant drug at a concentration of less than 2% w/v and an amphiphilic carbohydrate compound having a molecular weight in the range 1-50 kda, for use in treatment of an eye disorder by topical application to the eye, wherein the amphiphilic carbohydrate compound is present at a concentration below 10% ...
Ophthalmic interface apparatus, method of interfacing a surgical laser with an eye, and support ring ...
Amo Development, Llc
November 16, 2017 - N°20170325997

Apparatus and methods are provided for interfacing a surgical laser with an eye using a patient interface device that minimizes aberrations through a combination of a contact lens surface positioning and a liquid medium between an anterior surface of the eye and the contact lens surface. Further, support rings, ocular stability devices, and methods for interfacing an eye during laser ...
Compact elbow brace
Amo Development, Llc
November 16, 2017 - N°20170325985

The present invention provides an elbow brace which is composed of a flexible sleeve and a rigid framed brace. An elastic tubular shaped fabric sleeve is first placed over the elbow joint and has upper front and lower rear raised lips that are used to prevent the rigid and compact framed brace from slipping downwards during usage, the tight fit ...
System and method for managing and transitioning automated chat conversations
Genesys Telecommunications Laboratories, Inc.
November 09, 2017 - N°20170324867

In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a request for interaction from an end user operating an end user device; receive information from the end user device regarding the interaction; select a ...
Fogging prevention for surgical contact lenses
Novartis Ag
November 09, 2017 - N°20170319062

A contact lens for use with a surgical microscope may be equipped with an anti-fogging device to prevent obscuring the view of a surgeon due to condensation during ophthalmic surgery. The anti-fogging device may deliver thermal energy to a surface of the contact lens to heat the contact lens above an ambient dew point. The thermal energy may be delivered ...
Customer experience analytics
Novartis Ag
November 02, 2017 - N°20170316438

A method for generating a predictor of customer behavior for a contact center includes: collecting, by a processor, data from a plurality of different applications of the contact center, the data being stored in a plurality of different formats, the data corresponding to a plurality of recorded interactions between a plurality of customers and the contact center; converting, by the ...
Contact lenses for refractive correction
Novartis Ag
November 02, 2017 - N°20170315381

Ophthalmic lenses for correcting refractive error of an eye are disclosed. Ophthalmic lenses include a deformable inner portion and a deformable peripheral portion. When disposed over the optical region of an eye, the inner portion is configured so that engagement of the posterior surface against the eye deforms the posterior surface so that the posterior surface has a shape diverging ...
Eye covering and refractive correction methods and apparatus having improved tear flow, comfort, and/or ...
Novartis Ag
November 02, 2017 - N°20170315380

An eye covering such as a contact lens may comprise one or more structures to pump tear liquid under the covering such that the covering can remain in the eye and correct vision for an extended amount of time. In many embodiments, the covering comprises a material having fenestrations to draw tear liquid under the covering and an outer portion ...
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