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Contac patents



      
           
This page is updated frequently with new Contac-related patent applications. Subscribe to the Contac RSS feed to automatically get the update: related Contac RSS feeds. RSS updates for this page: Contac RSS RSS


Systems and methods for routing callers to an agent in a contact center

Satmap International Holdings

Systems and methods for routing callers to an agent in a contact center

Systems and methods for routing callers to an agent in a contact center

Satmap International Holdings

Systems and methods for routing callers to an agent in a contact center

Systems and methods for routing callers to an agent in a contact center

Satmap International Holdings

Systems and methods for routing callers to an agent in a contact center


Date/App# patent app List of recent Contac-related patents
08/20/15
20150237213 
 Systems and methods for routing callers to an agent in a contact center patent thumbnailSystems and methods for routing callers to an agent in a contact center
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of contacts ordered for assignment to a plurality of agents, and assigning a first out-of-order contact from the plurality of contacts to a first agent of the plurality of agents who becomes available for assignment to any contact of the plurality of contacts based on information about the first agent..
Satmap International Holdings Ltd.


08/20/15
20150237212 
 Systems and methods for routing callers to an agent in a contact center patent thumbnailSystems and methods for routing callers to an agent in a contact center
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including determining a first caller grade for a first call, determining a first agent grade for a first agent, and matching the first caller and the first agent based on a comparison of the first caller grade with the first agent grade.
Satmap International Holdings Ltd.


08/20/15
20150237211 
 Systems and methods for routing callers to an agent in a contact center patent thumbnailSystems and methods for routing callers to an agent in a contact center
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of agents ordered for assignment to a contact queue, and assigning a first out-of-order agent from the plurality of agents to a first contact that arrives at the contact queue based on information about the first contact..
Satmap International Holdings Ltd.


08/20/15
20150237209 
 Systems and methods for routing callers to an agent in a contact center patent thumbnailSystems and methods for routing callers to an agent in a contact center
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including comparing a first measure of performance of a first method for pairing the contacts and the agents with a second measure of performance of a second method for pairing the contacts and the agents..
Satmap International Holdings Ltd.


08/20/15
20150237208 
 Systems and methods for routing callers to an agent in a contact center patent thumbnailSystems and methods for routing callers to an agent in a contact center
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a first contact available for assignment to a first agent, comparing information about the first contact with information about the first agent, and postponing assignment of the first contact and the first agent based on the comparing..
Satmap International Holdings Ltd.


08/20/15
20150237207 
 Call center customer service kiosk patent thumbnailCall center customer service kiosk
A customer uses an in store kiosk to establish a communication session, such as a video communication session between the kiosk and an agent in a contact center. The customer can transfer the communication session to the customer's personal mobile communication device by selecting to transfer the communication session at the kiosk.
Avaya Inc.


08/20/15
20150236106 
 Method for creating self-aligned transistor contacts patent thumbnailMethod for creating self-aligned transistor contacts
Embodiments of the present invention provide improved methods of contact formation. A self aligned contact scheme with reduced lithography requirements is disclosed.
Globalfoundries Inc.


08/20/15
20150235159 
 System and  contact center agent guidance with feedback patent thumbnailSystem and contact center agent guidance with feedback
In a method for providing guidance to agents of a contact center, a server of an agent guidance system provides a list of key selling points to a plurality of workstations. Each of the workstations is associated with an agent of the contact center.
Nice-systems Ltd.


08/20/15
20150234205 
 Contact lens device for displaying augmented or virtual reality patent thumbnailContact lens device for displaying augmented or virtual reality
Configurations are disclosed for presenting virtual reality and augmented reality experiences to users. The system may comprise an image-generating source to provide one or more frames of image data in a time-sequential manner, a light modulator configured to transmit light associated with the one or more frames of image data, a substrate to direct image information to a user's eye, wherein the substrate houses a plurality of reflectors, a first reflector of the plurality of reflectors to reflect transmitted light associated with a first frame of image data at a first angle to the user's eye, and a second reflector to reflect transmitted light associated with a second frame of the image data at a second angle to the user's eye..
Magic Leap, Inc.


08/20/15
20150234204 
 Contact lens with a hydrophilic layer patent thumbnailContact lens with a hydrophilic layer
Embodiments of the technology relate to a contact lens having a core that is coated by a hydrogel layer, and to methods of making such a lens. The coated lens can include a rigid gas permeable contact lens.

08/20/15
20150234203 

Corneal remodelling contact lenses and methods of treating refractive error using corneal remodelling


Contact lenses are described with a corneal remodelling effect. This corneal remodelling effect is one or both of broad-area corneal remodelling and localised remodelling.
Brien Holden Vision Institute


08/20/15
20150234094 

Polymers for contact lenses


There is provided a polyurethane xerogel prepared from a mixture comprising: (a) at least one isocyanate, (b) at least one silicone containing compound of formula j: wherein at least one group represents a hydrocarbyl group and p represents an integer of from 1 to 40, or at least one r2 group represents a hydrocarbyl group and q represents an integer of from 1 to 40; and at least one r3 group represents a hydrocarbyl group and w represents an integer of from 1 to 40, or at least one r4 group represents a hydrocarbyl group and y represents an integer of from 1 to 40; (c) optionally one or more additional components; wherein the isocyanate and silicone containing compound are reacted under substantially anhydrous conditions. There is also provided a contact lens formed from the polyurethane xerogel..
Ocutec Limited


08/20/15
20150231097 

Compound to prevent or treat contact dermatitis caused by poisonous plants


Poisonous plants release urushiol, an oil that can cause dermatitis or irritation of the skin. A compound to alleviate symptoms of a poison plant rash is disclosed.

08/13/15
20150229768 

Dynamic agent workflow based on contact center load


Embodiments of the invention provide systems and methods for dynamically selecting a customer agent workflow for handling a customer contact in a contact center based on current contact center load. According to one embodiment, managing agent workflows in a contact center can comprise receiving a customer contact and selecting an agent from a plurality of agents to handle the customer contact.
Oracle International Corporation


08/13/15
20150226982 

Colored contact lenses and making the same


The invention is directed to a colored contact lens designed for making a wearer's eyes to appear larger, bolder, and enhanced color while giving the wearer's eyes a very natural appearance. A colored contact lens of the invention comprising a first print of a first color and a second print of a second color, wherein the first print consisting of an annular ring of gradient dot matrix, wherein the second print comprises a limbal ring and an outer starburst pattern, wherein the limbal ring surrounds the outer starburst pattern, wherein the annular ring and the limbal ring have a substantially identical outer diameter and the annular ring has a larger inside diameter than the limbal ring, the first color and the second color are different or the same, wherein the first print and the second print are concentric with the center of contact lens..
Novartis Ag


08/13/15
20150226641 

Combustion pressure sensor


A combustion pressure sensor is formed of a ring-shaped cylindrical body. The combustion pressure sensor detects combustion pressure in a combustion chamber of an engine by being attached to an outer periphery of a tip of a functional component attached to the combustion chamber.
Citizen Finetech Miyota Co., Ltd.


08/13/15
20150225579 

Ophthalmic and contact lens solutions using an aliphatic amino alcohol


Where r1, r2, r3 and r4 are —h or low molecular weight radicals, and r5 is a low molecular weight radical, or salt thereof; an effective amount of a tonicity agent; and the balance water.. .

08/13/15
20150224724 

Ophthalmic lens manufacturing method, system, and apparatus that include flash removal from lens mold members


Methods, systems, and apparatus for removing flash from contact lens mold members are described. Flash is removed from contact lens mold members by cutting the flash from the mold member.
Coopervision International Holding Company, Lp


08/13/15
20150223547 

Protective helmet with impact-absorbing layer


A protective helmet can reduce the likelihood of a player sustaining a brain injury while engaging in a contact sporting event. The helmet can include a hard outer shell with exterior and interior surfaces.
Angel Technologies, Llc


08/06/15
20150221792 

Self aligned contacts for solar cells


Fabrication methods for forming self aligned contacts for back contact solar cells are provided.. .
Solexel, Inc.


08/06/15
20150221299 

Speech analytics with adaptive filtering


Contact center agents often work in close proximity to other agents. As a primary agent is engaged in a call, a neighboring agent speech may be picked up by the primary agent's microphone.
Avaya, Inc.


08/06/15
20150219927 

Hybrid contact lens


A hybrid contact lens has a rigid gas permeable (rgp) central portion and a soft flexible portion that extends outward from the rgp central portion. The soft flexible portion defines the posterior surface and base curve of the hybrid contact lens that contacts a user's cornea, such that the rgp central portion does not contact the user's cornea while wearing the hybrid contact lens.
Synergeyes, Inc.


08/06/15
20150219926 

Contact lens having myopia progression suppression capability, and contact lens set having myopia progression suppression capability


The present invention provides a contact lens having novel myopia progression suppression capability, while enabling a good qov to be obtained and ensuring myopia is kept from progressing. A contact lens having a refractive correction power for correcting myopia and myopic astigmatism set in a central region of an optical part, wherein a positive addition power in comparison with a power in the central region is set in a peripheral region of the optical part so that progression of the myopia or myopic astigmatism is suppressed, a positioning member is provided that specifies a circumferential position of the lens under a worn condition, and a lens optical axis of the optical part is set offset from a lens geometric center to align with a line of sight of a human eye under the worn condition produced by the positioning member..
Menicon Co., Ltd.


08/06/15
20150218948 

Turbine engine blade removal apparatus and method


A turbine engine blade removal apparatus with a pair of opposed outwardly biased blocks are positioned proximal a blade root and corresponding rotor disc slot between opposed axial faces of the subject first rotor disc and an adjoining second rotor disc. The blocks are outwardly biased in abutting contact with first and second rotor disc axial faces, aligning an aperture of a guide bushing with an exposed axial face of the blade root, the guide bushing coupled to at least the first block.
Siemens Energy, Inc.


08/06/15
20150216952 

Treatment of ophthalmic conditions


Ophthalmic conditions such as presbyopia, myopia, and astigmatism can be corrected by the use of a molding contact lens in combination with a pharmaceutical composition suitable for delivery to the eye. The molding contact lenses are preferably commercially available and are not specifically designed for orthokeratology.
Osio Corporation D/b/a Yolia Health


08/06/15
20150216724 

Contact lens wearing and removing clip


This invention relates to a contact lens tweezers, which comprising two tips for gripping contact lens; and two thin rods that are extended from the bottom of two tips and connect to legs, which are used for supporting two tips, the two thin rods having high flexibility, bendable and hard to fracture. The two thin rods are bendable to enable the two tips to be more fit with the contact lens when used to remove the contact lens.

07/30/15
20150215464 

Enhancing contact center calculations based on real-time speech analytics


System and method to calculate expected waiting time of a caller to a calling center, the method including: monitoring, by a monitor circuit, a content of a present communication session; estimating a point of progress of the monitored communication session; comparing the point of progress to a historical statistic; calculating, by a processor, a projection of a duration of a remainder of the present communication session; and providing, by a communication circuit, an expected waiting time (ewt) based upon the projection of the duration of the remainder of the present communication session. Embodiments may include a speech search process to record call progress.
Avaya Inc.


07/30/15
20150215463 

Agent rating prediction and routing


An agent rating prediction and routing mechanism provided by a contact center communication system for work assignment optimization is described along with various methods and mechanisms for administering the same. The prediction system proposed herein analyzes past agent performance, agent attributes, contact attributes, and customer attributes to calculate an outcome value and to provide a performance prediction for use in work item routing to contact center resources..
Avaya Inc.


07/30/15
20150213984 

Electromagnetic contactor


An electromagnetic contactor includes a contact device including a pair of fixed contacts and a movable contact contacting to and separating from the pair of fixed contacts. The pair of fixed contacts includes support conductor portions supported with an upper surface of a contact housing case, and c-shaped portions each including an upper plate portion linked to an end portion of the support conductor portion, an intermediate plate portion extending downward from a side of the upper plate portion opposite to that of the other support conductor portion, and a lower plate portion extending from a lower end of the intermediate plate portion toward a side of the other support conductor portion and formed with a contact portion on an upper surface thereof.
Fuji Electric Co., Ltd.


07/30/15
20150213969 

Electromagnetic contactor


An electromagnetic contactor includes a contact device having a pair of fixed contacts disposed to maintain a predetermined distance and a movable contact disposed so as to contact to and detach from the pair of fixed contacts. An insulating cover, which covers the pair of fixed contacts except for contact portions that contact the movable contact and covers an inner surface of an insulating plate that fixes and holds the fixed contacts, is mounted on the pair of fixed contacts..
Fuji Electric Fa Components & Systems Co., Ltd.


07/30/15
20150212340 

Assembly bonding


A contact lens having a thin silicon chip integrated therein is provided along with methods for assembling the silicon chip within the contact lens. In an aspect, a method includes creating a plurality of lens contact pads on a lens substrate and creating a plurality of chip contact pads on a chip.
Google Inc.


07/30/15
20150209819 

Apparatus and transporting contact lenses through dipping baths


There is described an apparatus and method for transporting contact lenses through dipping baths (2, 3, 4) for e.g. Rinsing, extraction, coating or loading purposes.
Novartis Ag


07/30/15
20150209715 

Method for producing a filter for the adsorption of volatile hydrocarbons


A system (10) and method for manufacturing ophthalmic devices, in particular contact lenses or intraocular lenses, the system comprising: at least one injection molding machine for manufacturing a cup bottom part (202) and cup top part (204) to form a cast mold, a cooling station (30), an injection assembly (120) arranged for injecting an amount of monomeric material into the cup bottom part, a curing assembly (130), a first optical inspection assembly (140) for determining at least one first optical cup part parameter, a second optical inspection assembly (150) for determining at least one optical combination parameter of the combination of the cured monomeric material formed into a lens and the cup part that bears the lens, and an electronic control (14) provided with a calculation module for determining at least one optical lens parameter of the lens on the basis of the cup part parameter and the combination parameter. Possibly, production parameters can be adjusted on the basis of trend changes of the lens parameters of produced lenses..
Helsatech Gmbh


07/30/15
20150209645 

Athletic protective mouthpiece and lip shield apparatus


This invention is an athletic protective mouthpiece and lip shield apparatus used in contact sports and is designed to attach to a helmet's chin strap. The mouthpiece, air channel, and lip shield structures are particularly designed to comfortably protect both upper and lower jaw of the athlete while removing unwanted impact stress from the front teeth (incisors) and placing such stress to the stronger cuspid and molars regions of the athlete's dentures.

07/30/15
20150209466 

Phospholipid compositions for contact lens care and preservation of pharmaceutical compositions


The use of certain synthetic phospholipids to preserve pharmaceutical compositions from microbial contamination is described. The synthetic phospholipids have unique molecular arrangements wherein a phosphate group is linked to a quaternary ammonium functionality via a substituted-propenyl group, and the quaternary ammonium functionality is further linked to at least one long hydrocarbon chain.
Alcon Research, Ltd.


07/30/15
20150208605 

Hand-held applicator to clean teats of a milk-producing animal


The embodiments are directed to a hand-held applicator (126) for cleaning a teat of a milk-producing animal. The hand-held applicator comprises: a first housing having housing section (209) including a first end through which a disinfectant delivery line (140) extends or an electrical line (198) extends; and second housing (205) coupled to the housing section and having a sealed gear chamber (216) for supporting gears (186a, 186b and 186c) and bearings.
Alpha Technology U.s.a. Corporation


07/23/15
20150207938 

System and selecting agent in a contact center for improved call routing


An agent selection system for selecting agents during call routing in a contact center is provided. The agent selection system includes a data mining module to mine agent related data from preconfigured resources e.g., social networking sites.
Avaya Inc.


07/23/15
20150207937 

Systems and methods for multichannel routing of work items in a contact center


A multichannel routing system for multichannel routing administration is disclosed. The multichannel routing system includes a data mining module configured to gather a plurality of profiles of agents and a plurality of parameters associated with one or more incoming work items.
Avaya Inc.


07/23/15
20150207935 

Setup application for generating custom code


Contact centers often employ a number of in-memory processes as one means of providing fast and efficient data processing. In-memory processes produce messages for reports or as inputs to other processes.
Avaya, Inc.


07/23/15
20150207934 

Contact center recording service


A system and method for producing audio messages for use in a contact center. A customer may specify message content, and provide a voice specification, which may identify a preferred voice artist and other aspects of the audio message including the language, accent and tone of the message.
Genesys Telecommunications Laboratories, Inc.


07/23/15
20150206685 

Electromagnetic contactor


An electromagnetic contactor includes a pair of fixed contact portions having a predetermined distance from each other; a movable contact including a pair of movable contact portions disposed facing the pair of fixed contact portions; a movable support body supporting a central portion of the movable contact in an extending direction of the movable contact; a housing receptacle formed from a non-conductive body, housing at least the pair of fixed contact portions and the movable contact; an electromagnet unit causing the movable support body to move back and forth to cause the movable contact portions to contact to and separate from the fixed contact portions; and sliding guides extending along a moving direction of the movable contact for moving the movable contact back and forth in the housing receptacle to regulate a turning displacement of the movable contact. The sliding guides are different from the housing receptacle..
Fuji Electric Fa Components & Systems Co., Ltd.


07/23/15
20150206684 

Electromagnetic contactor


An electromagnetic contactor includes a contact mechanism having a pair of fixed contacts disposed to maintain a predetermined interval in a longitudinal direction, and a movable contact disposed above the pair of fixed contacts, the movable contact contacting to and detaching from the pair of fixed contacts. Each of the pair of fixed contacts has a fixed contact portion, the movable contact extends in a longitudinal direction thereof and has a pair of movable contact portions contacting the pair of fixed contacts, and the movable contact is disposed so as to move in a vertical direction thereof on a connecting shaft fixed to a movable plunger and is pressed down by a biasing force of a contact spring in a downward direction thereof on a central portion of the movable contact in the longitudinal direction, the movable contact being held on the connecting shaft..
Fuji Electric Fa Components & Systems Co., Ltd.


07/23/15
20150206666 

Electromagnetic contactor


An electromagnetic contactor includes a fixed contact portion, a movable contact portion disposed facing the fixed contact portion to contact to and separate from the fixed contact portion, and an arc extinguishing receptacle forming an arc extinguishing chamber housing the fixed contact portion and movable contact portion. Among contact surfaces of the movable contact portion and fixed contact portion facing each other, at least an opposing distance between a contact end portion of the fixed contact portion and a contact end portion of the movable contact portion positioned in a moving direction of an arc generated when separating the movable contact portion from the fixed contact portion is set to increase with increasing proximity to end surfaces on contact end portion sides..
Fuji Electric Fa Components & Systems Co., Ltd.


07/23/15
20150206092 

Identification of multi-channel connections to predict estimated wait time


Contact centers handle contacts from any number of channels. One agent may be simultaneously handling several chats, emails, or other messages.
Avaya, Inc.


07/23/15
20150205987 

Method for enhancing stability of communication between a contactless card and a card reader


The invention discloses a method for enhancing stability of communication between a contactless card and a card reader, relating to communication field. In the method, the card reader initiates time-out timing and a receiver, waits for receiving data, when the time-out does not happen and sub-carrier wave is detected, the card reader stops time-out timing, receives data and determines whether there is frame error in the received data frame, if yes, discards the data frame and goes on time-out timing; otherwise, determines whether crc check and/or parity check of the data frame is correct, if the crc check and/or the parity check of the data frame are correct, determines whether there is other error in the data frame, if there is other error in the data frame, discards the data frame and goes on time-out timing; if there is not other error in the data frame, shuts down the receiver and sends the received data to a host; or if the crc check and/or the parity check of the data frame are not correct, determines whether length of the data frame is smaller than preset byte, if length of the data frame is smaller than preset byte, discards the data frame and goes on time-out timing; if length of the data frame is not smaller than preset byte, determines whether the data frame is integrate, if the data frame is integrate, shuts down the receiver; if the data frame is not integrate, discards the data frame and goes on time-out timing..
Feitian Technologies Co., Ltd.


07/23/15
20150205146 

Molded lens with nanofilaments and related methods


A method includes molding a lens, the lens including a front portion and a rear portion and an intermediate portion therebetween, the rear portion adapted to be disposed in the direction of the back of the eye, the front portion adapted to be disposed in the direction of the front of an eye, wherein molding the lens includes disposing conductive parallel nanofilaments on or within the lens. A molded contact lens includes a rear portion adapted to be disposed in the direction of the back of the eye, and a front portion that is adapted to be disposed in the direction of the front of the eye.
Innovega Inc.


07/23/15
20150205145 

Single microstructure lens, systems and methods


Systems and methods for providing enhanced image quality across a wide and extended range of foci encompass vision treatment techniques and ophthalmic lenses such as contact lenses and intraocular lenses (iols). Exemplary iol optics can include a circular surface structure which acts as a diffractive or phase shifting profile.
Amo Groningen B.v.


07/23/15
20150202651 

Recombinant spider silk protein film and synthesizing


Methods for forming useful films using recombinant spider silk protein are discussed. In one embodiment, the method involves dissolving silk protein in a sufficient quantity to form a film suspended in a solvent.
Utah State University


07/16/15
20150201077 

Computing suggested actions in caller agent phone calls by using real-time speech analytics and real-time desktop analytics


A method for generating a recommended action during a voice interaction in a contact center includes: analyzing in real time, on a computer system including a processor and memory storing instructions, audio data of the voice interaction; detecting, on the computer system, events from the audio data; identifying, on the computer system, a plurality of identified features corresponding to the detected events; supplying, on the computer system, the identified features to a statistical model; and identifying, on the computer system and using the statistical model and the identified features, the recommended action from a plurality of actions.. .
Genesys Telecommunications Laboratories, Inc.


07/16/15
20150200239 

Organic light emitting diode display


An organic light emitting diode display includes: a substrate including a display area configured to display an image and a peripheral area surrounding the display area; a semiconductor layer at the display area on the substrate; a first gate insulating layer covering the semiconductor layer; a first gate wire on the first gate insulating layer; a second gate insulating layer covering the gate wire; a second gate wire on the second gate insulating layer; an interlayer insulating layer covering the second gate wire and having a contact hole, and a plurality of first dummy contact holes; a data wire on the interlayer insulating layer; a passivation layer covering the data wire; and an organic light emitting diode on the passivation layer and coupled to the data wire, wherein the data wire is coupled with the second gate wire through the contact hole in the interlayer insulating layer.. .
Samsung Display Co., Ltd.


07/16/15
20150196593 

Modulation of zinc levels to improve tissue properties


Methods of altering properties of tissues, by providing an effective modifying amount of zinc, which may be in the form of zinc ions. This is accomplished through the use of topical compositions containing one or more zinc-containing components such as salts and/or other zinc compounds or complexes, particularly zinc acetate.
Precision Dermatology, Inc.


07/16/15
20150196205 

Contactless cardiopulmonary signal estimation method and apparatus


A contactless cardiopulmonary signal estimation method and apparatus are provided. A cardiopulmonary signal estimation apparatus may estimate a cardiopulmonary signal of a user from a heartbeat signal and a respiratory signal of the user in response to movement of a chest based on a cardiopulmonary exercise of the user..
Electronics And Telecommunications Research Institute


07/09/15
20150195408 

Service request routing using passive skill certification


In a data processing system coupled for communication to a plurality of agent terminals, a message is received indicating that an agent associated with the agent terminal handled a service request utilizing a skill in which the agent is not indicated as certified by an agent database of the data processing system. In response to receipt of the message, the data processing system updates in the agent database an agent skill record indicative of an amount of utilization of the skill by the agent in handling service requests.
International Business Machines Corporation


07/09/15
20150195405 

Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment


A metrics optimization system for managing key performance indicators (kpis) of a contact center is disclosed. The metrics optimization system includes a monitoring module configured to monitor the kpis of agents and work items.
Avaya Inc.


07/09/15
20150195404 

Systems and methods of managing competing business goals of a contact center


An optimization system for generating a visual representation of business goals in a contact center is disclosed. The optimization system includes a monitor module configured to monitor current status of the business goals of the contact center.
Avaya Inc.


07/09/15
20150190422 

Bi-functional co-polymer use for ophthalmic and other topical and local applications


The invention contemplates a copolymer which is a graft or block copolymer useful to change wettability and surface characteristics of biological surfaces. Methods for use of these formulations and coatings to change wettability and sterically stabilize, and lubricate biological surfaces in a subject, for example, in the treatment of dry eye syndrome, and to prevent adherence of unwanted proteins, for example in the treatment of contact lens intolerance, are provided..
Eyeon Particle Sciences Llc


07/02/15
20150189088 

System and customer experience management


A system and method for managing a customer's experience with a contact center that takes available data about the customer, the agents of the contact center, and the organization represented by the contact center, for identifying opportunities for additional conversations/interactions with the customer and engaging in those additional conversations/interactions at a time and with a resource predicted to maximize outcomes for the organization. A processor is configured to identify express and/or implied intents for an interaction between the customer and the contact center.
Genesys Telecommunications Laboratories, Inc.


07/02/15
20150189085 

Customer portal of an intelligent automated agent for a contact center


A customer portal of an intelligent automated agent for a contact center is provided. The customer portal is configured to run on a processor coupled to a non-transitory storage device.
Genesys Telecommunications Laboratories, Inc.


07/02/15
20150189084 

Emergency greeting override by system administrator or routing to contact center


The system of the present disclosure can determine that one or more of a selected person and communication device of the selected person has been or may be impacted by an emergency event and, in response, change one or more of the following: a greeting message provided to a contactor, a status of the selected person, and a communication event treatment of an inbound communication event from the contactor to the selected person and/or communication device to notify the contactor of an impact or potential impact of the emergency event on the selected person and/or communication device and/or service the inbound communication event notwithstanding the impact of the emergency event on the selected person and/or communication device.. .
Avaya Inc.


07/02/15
20150189074 

System and handling call recording failures for a contact center


A system and method for handling call recording failures for a contact center. A processor receives information on a first media controller currently assigned to a telephony call.
Genesys Telecommunications Laboratories, Inc.


07/02/15
20150185501 

Lenses, devices, methods and systems for refractive error


The present disclosure is directed to lenses, devices, methods and/or systems for addressing refractive error. Certain embodiments are directed to changing or controlling the wavefront of the light entering a human eye.
Brien Holden Vision Institute


07/02/15
20150181990 

Ear protection device for athletes


This disclosure describes systems, methods, and apparatus for an earring safety device that can be clipped to an ear enveloping an earring so as to protect the ear and the wearer's head from the earring during fast-paced activities. The earring safety device can enable athletes, manufacturing workers, and others to participate in contact sports or dangerous craft without removing the earring, especially where sport or labor rules would otherwise preclude the athlete or worker from competing or working.

06/25/15
20150181040 

System and exposing customer availability to contact center agents


A system and method for establishing contact between a customer contact center agent and a customer based on customer availability information. A plurality of communication channels that may be used to communicate with the customer is monitored by the contact center.
Genesys Telecommunications Laboratories, Inc.


06/25/15
20150181039 

Escalation detection and monitoring


Communications in a contact center may utilize one of a number of communications channels. Certain channels may operate at a lower cost or fewer resources while another channel is more secure and/or faster or otherwise better suited for a particular communication.
Avaya, Inc.


06/25/15
20150181038 

System and driving a virtual view of agents in a contact center


A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents.
Avaya Inc.


06/25/15
20150179359 

Magnetic contactor


Disclosed is a magnetic contactor. The magnetic contactor includes a frame, a bobbin provided in the frame, and configured to include a hollow part, a movable core movably inserted into the hollow part in an axial direction, a yoke disposed at the outer surface of the bobbin to be separated from the coil and to face each other, and configured to act as a fixed core, and a manipulating circuit part disposed at the outer surface of the bobbin in parallel with a moving direction of the movable core to intersect the yoke.
Lsis Co., Ltd.


06/25/15
20150178686 

System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements


A system for scheduling resources and rules for routing includes a server connected to a network, a scheduling application executable from the server, and at least one programmable software agent for scheduling routing rules. The scheduling application receives statistics about forecast arrival rates for incoming interactions and current resource availability data and schedules resources and routing rules according to the forecast requirements the software agent propagating the portion of scheduling relative to the routing rules..
Genesys Telecommunications Laboratories, Inc.


06/25/15
20150178660 

System and automated optimization of operations in a contact center


A skill finding system for automated administration of employee's skills in an enterprise is provided. The skill finding system includes a selection module configured to select at least one employee of the enterprise for skill mutation from an employee database.
Avaya Inc.


06/25/15
20150177422 

Molds for making contact lenses


The present invention general related to a reusable mold for making a contact lens comprises a first mold half having a first mold surface in contact with a polymerizable and/or crosslinkable silicone containing lens forming composition and a second mold half having a second mold surface in contact with the lens-forming composition, and the first mold half and the second mold half are configured to receive each other such that a cavity is formed between the first mold surface and the second mold surface. The cavity defines the shape of a contact lens to be molded.
Novartis Ag


06/25/15
20150177418 

Fluoro-containing ether monomer for fabricating contact lenses, contact lenses materials and contact lenses obtained therefrom


In formula (i), r10 is fluoroalkyl group (cxfyhz, wherein x is an integer of 2-20, y is an integer of 5-30, and y+z=2x−1), r11 is oxygen, nitrogen or sulfur; r12 is c1-c3 alkylene; n is an integer of 3-40.. .

06/25/15
20150175733 

Fluoro-containing ether monomer for fabricating contact lenses, contact lenses materials and contact lenses obtained therefrom


In formula (i), r10 is fluoroalkyl group (cxfyhz, wherein x is an integer of 2-20, y is an integer of 5-30, and y+z=2x+1), r11 is oxygen, nitrogen or sulfur; r12 is c1-c3 alkylene; n is an integer of 3-40.. .

06/25/15
20150174663 

Reusable castings molds


The invention is directed to a reusable mold for making a contact lens and the reusable mold has at least one of the mold halves is made from an oxide glass having a knoop hardness less than hk 350. The invention is also directed to a method for making an optical part by single point diamond turning an oxide glass having a knoop hardness hk less than 350..
Novartis Ag


06/25/15
20150173474 

Packaging for an active contact lens


An eye-mountable device, having an anterior convex side and a posterior concave side, is packaged in a container having a base and a wall. The wall extends from the base and defines an opening of the container.
Google Inc.


06/18/15
20150171008 

Integrated circuits with dummy contacts and methods for producing such integrated circuits


Integrated circuits with dummy contacts and methods for fabricating such integrated circuits are provided. The method includes forming an interlayer dielectric overlying an electronic component and a substrate, wherein the interlayer dielectric has an interlayer dielectric top surface.
Global Foundries Singapore Ptd. Ltd.


06/18/15
20150170152 

System and providing actionable input based on social media


A contact center system can receive messages from social media sites or centers. The messages may include a problem encountered by a customer.
Avaya Inc.


06/18/15
20150168605 

Nanostructured contact lenses and related ophthalmic materials


A bicontinuous microemulsion of water, a monomer, and a surfactant copolymerizable with the monomer is polymerized to form a polymeric material, the polymeric material comprising a polymer matrix defining interconnected pores. The polymeric material may additional comprise at least one photochromic agent and/or uv-absorbing agent.
Agency For Science, Technology And Research


06/18/15
20150168251 

Method and system of measuring toric lens axis angle


A method of measuring an axis angle of a toric contact lens including a posterior toric central zone having a cylindrical axis, and an anterior lens surface forming a ballast that has an axis of orientation offset from the cylindrical axis at a selected rotational angle is disclosed. The method involves (a) providing anterior and posterior mold sections including respective anterior and posterior mold cavity defining surfaces, wherein the posterior mold cavity defining surface includes a toric central zone and the anterior mold cavity defining surface is shaped to provide the ballast, the mold sections being alignable at multiple rotational positions; (b) providing a detectable feature on each of the anterior and posterior mold sections at a predetermined angular location with respect to the tonic and ballast axes thereof, respectively; (c) rotating the detectable feature of the posterior mold section relative to the detectable feature of the anterior mold section, wherein the detectable feature of the anterior mold section is a zero reference; and (d) measuring the axis angle between the detectable feature of the posterior mold section relative to the detectable feature of the anterior mold section after rotational displacement of the mold sections during toric contact lens formation..
Bausch & Lomb Incorporated




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