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Contac patents



      
           
This page is updated frequently with new Contac-related patent applications. Subscribe to the Contac RSS feed to automatically get the update: related Contac RSS feeds. RSS updates for this page: Contac RSS RSS


Social media provocateur detection and mitigation

Social media provocateur detection and mitigation

Cross-lingual seeding of sentiment

Cross-lingual seeding of sentiment

Cross-lingual seeding of sentiment

Hollow element assembly, and method and apparatus for the manufacture thereof

Date/App# patent app List of recent Contac-related patents
10/09/14
20140304617
 Information prompt method, apparatus and terminal device patent thumbnailInformation prompt method, apparatus and terminal device
Embodiments of the present invention provide an information prompt processing method, apparatus, and terminal device. The information prompt processing method includes: identifying a contact keyword contained in body content edited in an editing interface; extracting from a contact database at least one piece of contact information corresponding to the contact keyword, generating at least one editing operation according to the contact information and an operation command for the contact information, and displaying the at least one editing operation in the editing interface for a user to select; and executing the operation command for the contact information corresponding to the editing operation according to the selection of the user.
10/09/14
20140304343
 Social media provocateur detection and mitigation patent thumbnailSocial media provocateur detection and mitigation
A contact center system can receive messages from social media sites or centers. The messages may include derogatory or nefarious content.
10/09/14
20140303981
 Cross-lingual seeding of sentiment patent thumbnailCross-lingual seeding of sentiment
A contact center system can receive messages from social media sites or centers. The messages may be in a foreign language.
10/09/14
20140302264
 Hollow element assembly, and method and apparatus for the manufacture thereof patent thumbnailHollow element assembly, and method and apparatus for the manufacture thereof
A hollow element assembly has a base and a lid. The base has a wall that at least partly defines a recess, and the lid is locatable on the base so as to further bound the recess.
10/09/14
20140301541
 Method and system for analyzing a communication by applying a behavioral model thereto patent thumbnailMethod and system for analyzing a communication by applying a behavioral model thereto
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data.
10/09/14
20140301540
 Dialog compatability patent thumbnailDialog compatability
A contact center system can receive messages from consumers. The system can then interact with the consumer or customer using a dialog.
10/09/14
20140300860
 Apparatus for optometric self-examination, management server and contact lens selection system patent thumbnailApparatus for optometric self-examination, management server and contact lens selection system
An object of the present invention is to provide an apparatus for optometric self-examination, a management server and a contact lens selection system using the same that are readily available to a new user and additionally shorten a time period required by an eye care practitioner for prescription or, even if no eye care practitioner's prescription is provided, allow for selection of a contact lens preferred for the user. The apparatus for optometric self-examination includes an optometric data acquisition unit for determining at least a part of a shape of a cornea of a user in response to an operation by the user and acquiring optometric data, based on the shape of the cornea, and a contact lens data display unit for displaying a result of selection of a contact lens suited for the optometric data, based on the optometric data and the shape data of contact lenses..
10/09/14
20140300012
 Methods materials and systems for producing a contact lens and contact lenses produced using said methods materials and systems patent thumbnailMethods materials and systems for producing a contact lens and contact lenses produced using said methods materials and systems
Disclosed are methods, materials and systems for producing contact lenses and contact lenses produced using said methods, materials and systems. According to some embodiments, a contact lens produced by said methods, materials and systems includes an extra-ocular indicator (“eoi”) adapted to alter in color upon removal of said lens from an eye.
10/09/14
20140299578
 Gas circuit breaker patent thumbnailGas circuit breaker
A gas circuit breaker includes contact rings formed of an elastically deformable material, a movable contact that moves reciprocally along an axis line direction between a current supply position where the movable contact bridges the contact rings and a current cutoff position where the movable contact is separated from both the contact rings, holding tools formed in an annular shape and respectively attached to the contact rings, a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring, and a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring.. .
10/02/14
20140297764
 Automatic negative question handling patent thumbnailAutomatic negative question handling
A contact center system can receive messages from social media sites or centers. The system can review long messages by identifying content in the long message with negative sentiment.
10/02/14
20140296865
Ocular device
The present disclosure relates to a contact tens comprising a channel extending therethrough, an ocular device configured to engage with the channel, and related kits and methods that provide for improved contact lens insertion, cleaning and removal, as well as ocular safety and health.. .
10/02/14
20140296554
Hydrolysis-resistant silicone compounds
In one aspect, the invention relates to hydrolysis-resistant silicone compounds. In particular, disclosed are sterically hindered hydrolysis-resistant silicone compounds and improved purity hydrolysis-resistant silicone compounds.
10/02/14
20140296368
Macroinitiator containing hydrophobic segment
The present invention relates to macroinitiators comprising at least one hydrophobic segments in a molecule, wherein a molecular weight of the hydrophobic segment is 300 to 1800. The present invention further relates to block copolymers, wetting agent and polymeric materials having the block copolymers of the present invention associated with, which is suitable for medical devices, particularly for ophthalmic devices, including contact lenses, ophthalmic lenses, punctal plugs and artificial corneas..
10/02/14
20140294169
Low latency distributed aggregation for contact center agent-groups on sliding interval
A method and system for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device the data for a sliding interval including a plurality of panes, the data including an ongoing component for ongoing events and a completed component for completed events; updating by the computer device the data for the sliding interval based on updates for the sliding interval received from one or more of the data sources; and reporting by the computer device an aggregation of the ongoing and completed components of the data sources for the sliding interval to a client in accordance with an expiring of one of the panes.
10/02/14
20140291875
Methods and apparatus useful in the manufacture of contact lenses
Methods for manufacturing ophthalmic devices and apparatus for treatment of ophthalmic devices are provided. The apparatus includes a tank, liquid, baffle and ophthalmic devices.
10/02/14
20140290401
Steering apparatus
An object of the present invention is to provide to suppress deformation of a terminal member caused by abutting contact of the terminal member with a housing side during attachment of the terminal member to the housing. When a terminal bolt is mounted, a ground terminal rotates in conjunction with rotation of the terminal bolt.
10/02/14
20140289938
Upper body protective system
A contact sports upper body protector having an inner, breathable fabric layer and an outer layer composed of multiple, individual padding elements. A tensioning system is integrated into the inner layer to comfortably secure the protector to the body without impeding movement and includes reinforcing such as stitching running over the shoulders and joining together front and back before proceeding toward the waist of the wearer where a tensioning strap on either side is cooperatively engaged.
09/25/14
20140288206
Uv blocker loaded contact lenses
Uv absorbing appliances, such as contact lenses, are prepared by including at least one uv absorbing compound in the appliances. Uv absorbing compounds can be water insoluble and/or reside in uv absorbing nanoparticles having a mean diameter less than 10 nm.
09/25/14
20140288137
Compositions and methods of treatment of inflammatory skin conditions using allantoin
Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
09/25/14
20140287983
Antisense compositions and methods for modulating contact hypersensitivity or contact dermatitis
Provided are methods and compositions, including topical compositions, for inducing tolerance to a sensitizing agent known to provoke contact hypersensitivity in a subject. Included are methods of topically applying to the subject an effective amount of an antisense composition targeting the start site or splice site of a cflar mrna..
09/25/14
20140286949
Method of attenuating reactions to skin irritants
The present invention is directed to a method of inhibiting cd1d activation by administering a composition containing a moiety that blocks cd1d activation. Compositions of the invention are useful for the attenuation of cd1d-restricted immune responses, including treatment of skin disorders due to hyperactive immune responses (e.g., contact hypersensitivity), for systemic administration to attenuate ongoing immune responses, and to provide hypoallergenic cosmetic products including pharmaceutical, cosmetic, and skin care compositions.
09/25/14
20140284509
Valve apparatus, method of manufacturing valve apparatus, and method of repairing valve apparatus
According to one embodiment, a valve apparatus includes a movable member operating in conjunction with opening and closing of a valve, and a stationary member in sliding or abutting contact with the movable member. The valve apparatus includes a cladding portion that is integrally formed on a sliding-contact surface or an abutting contact surface of at least one of the movable member or the stationary member.
09/25/14
20140284229
Contact lens secondary packaging and methods
A contact lens package assembly includes a sealable primary lens package, at least one contact lens sealed within the primary lens package, and a sealable secondary lens package. The primary lens package is sealed within the secondary lens package to increase a shelf life of the at least one contact lens.
09/18/14
20140282083
Method and apparatus for monitoring chat sessions in a contact center
A network call center system has a unified communication and collaboration (ucc) device coupled to a communication network for managing incoming and outgoing calls. The ucc device connects a first user with a second user.
09/18/14
20140280720
Hybrid cloud architecture with optimized local delivery
A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service.
09/18/14
20140280197
Log file management tool
A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.. .
09/18/14
20140278465
Method, apparatus, and system for providing health monitoring event anticipation and response
A contact center is described along with various methods and mechanisms for administering the same. In particular, the contact center may be configured to execute a work assignment engine and the contact center may also contain a health monitoring module that is configured to monitor events in the work assignment engine, compare the monitored events with a grammar defining expected events and an expected sequence of the expected events, and determine whether the work assignment engine is behaving appropriately based on the comparison..
09/18/14
20140277598
System and method for transmitting signaling and media from a hybrid contact center operations environment
A system and method for providing contact center services in a hybrid operations environment including a first operations environment and a second operations environment. A controller in the first operations environment receives information on a call involving an end user device.
09/18/14
20140277291
Method and device for monitoring and treatment of seasonal affective disorder
This invention provides for an energized biomedical ophthalmic device and associated method of measuring changes in biomarkers contained in tear film to generate data related to a light therapy regimen used to treat symptoms associated with seasonal affective disorder. In some embodiments, the energized biomedical ophthalmic device can include an energized contact lens with a light source in communication with a processor controlling said light source according to the light therapy regimen.
09/18/14
20140276674
System and method for ophthalmic laser surgery employing eye tracking without eye docking
A system and method for performing ophthalmic surgery using an ultra-short pulsed laser is provided. The system includes a laser engine configured to provide an ultra-short pulsed laser beam, optics configured to direct the laser beam to an undocked eye of a patient, an eye tracker configured to measure five degrees of freedom of movement of the undocked eye, an optical coherence tomography module configured to measure depth of the undocked eye, and a controller configured to control laser beam position on the undocked eye toward a desired laser pattern based on depth and the five degrees of freedom of movement of the undocked eye.
09/18/14
20140275936
Wireless intraocular pressure monitoring device, and detecting module thereof
A wireless intraocular pressure monitoring device includes reflecting and detecting modules. The reflecting module includes a soft contact lens having a curvature corresponding to that of a cornea while worn.
09/18/14
20140275434
Silicone-containing contact lens having reduced amount of silicon on the surface
The present invention relates to a method of reducing the amount of silicon on a surface of a contact lens, wherein the method includes reacting the surface of a contact lens containing at least one silicone component with a fluoride reagent.. .
09/18/14
20140275274
Synergistic ophthalmic compositions for disinfecting contact lenses
Compositions and methods for disinfecting contact lenses using the compositions are disclosed. The compositions include a combination of alexidine and chlorhexidine, which surprisingly causes the composition to exhibit synergistic antimicrobial activity against candida albicans by reducing a concentration of candida albicans by at least 1.2 log..
09/18/14
20140273771
Removable power-tool accessory having a tool-free connection
A handheld power tool and a removable accessory, which is changeable without requiring extra tools, include various elements. For example, the handheld power tool includes a platen having an aperture therein and a locking mechanism coupled with the platen.
09/18/14
20140271910
Methods for treating urushiol-induced contact dermatitis
The invention is directed to methods for treating urushiol-induced contact dermatitis. Specifically, the invention is directed to treating and reducing inflammation associated with poison ivy, poison sumac and poison oak by administering to a subject suffering from such conditions novel cellular factor-containing solution compositions (referred to herein as “cfs” compositions), including novel sustained-release cellular factor-containing solution compositions (referred to herein as “sr-cfs” compositions)..
09/18/14
20140271645
Method for treating inflammation
A method for treating il-20 induced inflammation. An antagonist to il-20 is administered to treat inflammation and associated diseases.
09/18/14
20140271597
Treatment of ophthalmic conditions
Ophthalmic conditions such as presbyopia, myopia, and astigmatism can be corrected by the use of a molding contact lens in combination with a pharmaceutical composition suitable for delivery to the eye. The molding contact lenses are preferably commercially available and are not specifically designed for orthokeratology.
09/18/14
20140270154
System and method for encrypting and recording media for a contact center
A system and method for recording media for a contact center where a processor is configured to determine that media exchanged between first and second communication devices during a telephony call is to be recorded; bridge a media path between the first and second communication devices; cause replicating of the media exchanged in the media path; encrypt the replicated media via a first cryptographic key for storing the encrypted media in a data storage device; and encrypt the first cryptographic key via a second cryptographic key for storing the encrypted first cryptographic key as metadata for the encrypted media.. .
09/18/14
20140270146
Back office services of an intelligent automated agent for a contact center
A back office services of an intelligent automated agent for a contact center is provided. The back office services is configured to run on a processor coupled to a non-transitory storage device.
09/18/14
20140270145
Answer based agent routing and display method
A system can determine a best routing of a customer contact based on analysis of one or more automatically generated answers. A customer may provide an inquiry through a social media contact.
09/18/14
20140270143
Method and system for serving customers in a contact center
A contact center for processing a work request is provided. The contact center includes a queuing module operable to add a contact of a customer in a first work queue for processing of the work request received.
09/18/14
20140270142
System and method for dynamically selecting a dial plan
As system and method for dynamically selecting a dial plan includes a processor that detects a new telephony call placed by a contact center agent in a first operations environment. The processor automatically identifies a state of the contact center agent without the agent having to expressly enter digits into a telephony device.
09/18/14
20140270141
Call event tagging and call recording stitching for contact center call recordings
A system and method for recording media for a contact center allows for call event tagging and call recording stitching. A processor receives call metadata for a telephony call.
09/18/14
20140270140
Methods and system for analyzing multichannel electronic communication data
A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data.
09/18/14
20140270139
Methods and system for analyzing multichannel electronic communication data
A method and system for analyzing electronic communication data is provided. In one embodiment, a method includes receiving electronic customer communication data by a contact center, analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data, and generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data.
09/18/14
20140270138
Secret transfers in contact centers
A microprocessor executable resource monitor operable to determine that a less skilled and/or qualified resource has been assigned to service a work item or is servicing the work item, wherein a more skilled and/or qualified resource exists but is not currently available to service the work item, monitor at least one of a level of service provided by the less qualified resource to the work item and/or a customer associated with the work item and an availability of the more skilled and/or qualified resource to service the work item, and, in response to the monitoring step and while the work item is being serviced, transfer the work item to the more skilled and/or qualified resource for servicing.. .
09/18/14
20140270137
Global logging and analysis system
An event logging and analysis system and method are disclosed. The event logging and analysis system are described as being configured to analyze decisions made by a work assignment engine in a contact center, map the decisions to one or more events for a contact center entity, and storing information about the event in a buffer associated with the contact center entity, the information stored in the buffer describing how the new decision affected the contact center entity..
09/18/14
20140270136
Adaptive thresholding
The present disclosure is directed to methods for determining an adaptive threshold, including specifying a variable, where the variable comprises a real-time state of a contact center; specifying a threshold, where the threshold is related to the variable; monitoring the variable; and adjusting the threshold in relation to a change in the variable.. .
09/18/14
20140270134
Agent statistics by location
The present disclosure is directed to methods including obtaining a location data of a source; obtaining at least one performance measure; correlating the location data and the at least one performance measure to obtain a correlation; and analyzing the correlation to obtain an analysis report. The present disclosure is further directed to systems that include a source related to a contact center, and a processor configured to: obtain a location data of the source; derive at least one performance measure; correlate the location data and the at least one performance measure to obtain a correlation; and analyze the correlation to obtain an analysis report..
09/18/14
20140270119
System and method for providing contact center services in a hybrid operations environment
A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service.
09/18/14
20140270109
Customer portal of an intelligent automated agent for a contact center
A customer portal of an intelligent automated agent for a contact center is provided. The customer portal is configured to run on a processor coupled to a non-transitory storage device.
09/18/14
20140270108
Intelligent automated agent and interactive voice response for a contact center
A system for a contact center includes: a processor; an interactive voice response (ivr) node configured to engage in an incoming interaction from a customer to the contact center by presenting set scripts to the customer and receiving corresponding responses; an intelligent automated agent including an artificial intelligence engine; a call server node configured to route the interaction and the responses to one of a pool of live agents or to the automated agent; and a non-transitory storage device coupled to the processor and configured to store customer profile data built from previous interactions. The automated agent is further configured to retrieve a profile of the customer from the customer profile data during the interaction and to update the retrieved profile on the storage device to reflect the interaction.
09/18/14
20140270104
System and method for recording calls in a webrtc contact center
A call recording system for recording webrtc calls between a user and an agent of an enterprise is provided. The call recording system includes a monitor module for monitoring and detecting at least one request to establish webrtc call with an agent of the enterprise.
09/18/14
20140270093
System and method for handling call recording failures for a contact center
A system and method for handling call recording failures for a contact center. A processor receives information on a first media controller currently assigned to a telephony call.


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This listing is a sample listing of patent applications related to Contac for is only meant as a recent sample of applications filed, not a comprehensive history. There may be associated servicemarks and trademarks related to these patents. Please check with patent attorney if you need further assistance or plan to use for business purposes. This patent data is also published to the public by the USPTO and available for free on their website. Note that there may be alternative spellings for Contac with additional patents listed. Browse our RSS directory or Search for other possible listings.
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