|| List of recent Contac-related patents
|System and method for automated distribution of supervisory functions in a contact center|
A system for automated distribution of supervisory functions in an enterprise is provided. The system includes a monitor module configured to monitor performance of resources in the enterprise.
|Viewer pattern analysis|
A microprocessor executable analytic module is provided that determines, for each of a plurality of selected contact center objects, a visually perceptible parameter based on contact center information and/or a performance parameter and provides a display incorporating the determined visually perceptible parameters, wherein the display comprises an array of pixels and/or cells, each pixel and/or cell corresponding to a respective contact center object and a plurality of the pixels and/or cells having different visually perceptible parameters.. .
|Online lens ordering system for vision care professionals or direct to customers|
A computerized online lens ordering system is provided. A patient portal allows a user to enter identifying information and/or healthcare plan information and a purchase selection for eyeglasses and/or contact lenses.
|Lens providing extended depth of focus and method relating to same|
Ophthalmic lenses providing an extended depth of focus include anterior and posterior faces, wherein at least part of the anterior or posterior face has a curvature based upon the summation of a cubic and/or pentic phase profile, and methods relating to same. The ophthalmic lens may be a contact lens, an intraocular lens (iol), or other corrective lens..
|Method and device for monitoring biomechanical properties of the eye|
A contact lens shaped measuring device (1) comprises sensor (3) having a protrusion (14) towards the cornea (22). The measuring device (1) is flexible to a degree that it is flattened by a closing eye lid and the protrusion creates an indentation of the cornea.
|System and method for training agents of a contact center|
A training system for providing training to agents of an enterprise is provided. The training system may include a retrieval module for retrieving content from at least one predetermined resource.
|System and method for selecting agent in a contact center for improved call routing|
An agent selection system for selecting agents during call routing in a contact center is provided. The agent selection system includes a data mining module to mine agent related data from preconfigured resources e.g., social networking sites.
|System and method for managing a contact center|
A service level controlling system for a contact center is provided. The service level controlling system includes a monitoring module for monitoring predetermined operation statistics, such as call traffic, in the contact center.
|System and method for assisting agents of a contact center|
An agent assisting system for providing assistance to agents of contact center during calls is provided. The agent assisting system includes a monitoring module configured to monitor parameters of a call coming to the contact center.
A contact lens for application to the cornea of an eye comprising (a) a peripheral area having dot colour matrix; and (b) a central area having a base tint.. .
|Hyper-osmotic eye contact lens|
A hyper-osmotic contact lens including a contact lens including a central convex disc, a peripheral curved portion that extends radially from the disc, an annular groove formed at an interior junction of the disc and the peripheral curved portion, and one or more apertures formed in the groove.. .
|Cast mould and method for manufacturing contact or intraocular lenses|
A cast mould for manufacturing a contact lens or an intraocular lens, wherein the cast mould is provided with a central part and a bearing ring and a flexible connection between the central part and the bearing ring. Further, an injection mould is provided for manufacturing such a cast mould and a method for manufacturing such a cast mould.
|Systems and methods for indexing and searching administrative data|
A data management system for indexing administrative data of a contact center is disclosed. The data management system includes one or more unified communication devices configured to store the administrative data.
|Systems and methods for indexing and searching reporting data|
A data management system for indexing reporting data of a contact center is disclosed. The data management system includes one or more reporting systems configured to store the reporting data.
|Plasma generation device|
A plasma generation device 20 includes a passage formation member 41 arranged upstream of a purification catalyst 31 in an exhaust passage 30 and formed with an internal passage 40 that the exhaust gas passes through, and a plasma generation part 29 that generates plasma in the internal passage 40. The internal passage 40 is located in the vicinity of or abutting contact with a purification catalyst 31 at an outlet part of the internal passage so that the exhaust gas flowing through the internal passage 40 causes the plasma generated by the plasma generation part 29 to blow out from an outlet 43 of the internal passage 40 and to reach the purification catalyst..
|Systems and methods for managing reporting data on a hosted on-demand reporting system|
An information managing system for managing contact center information is disclosed. The information managing system includes a plurality of receivers for receiving information from at least one data collector.
|Packaging for disposable soft contact lenses having pre-formed multi-layer structural laminate|
A contact lens package includes a multi-layer laminate substrate and a cover sheet. The multi-layer laminate substrate includes a first polymer layer, a first metal layer and at least one pre-formed lens receiving portion that is sized to hold at least a portion of a contact lens.
|Protective mouth guard|
A protective mouth guard primarily for use in contact sports has a handle that is convenient to hold while taking the mouth guard in and out of the mouth and while holding it. Some embodiments have about a ¾″ by ¾″ area for two-fingered holding; some have a downward extending loop providing for one-fingered holding.
|Lead connector with glass braze|
A medical device lead connector includes two or more electrically conducting contact rings spaced apart by electrically insulating ceramic ring. An electrically insulating glass material fixes the two or more electrically conducting contact rings to the insulating ceramic ring in axial alignment..
|Intraocular pressure measuring and/or monitoring device|
Intraocular pressure measuring and/or monitoring device comprising a soft contact lens and a pressure sensor united with the soft contact lens, the pressure sensor being located such that it is applied against an eye of a user for sensing the intraocular pressure (iop) of the eye when the soft contact lens is worn by the user, wherein the soft contact lens is softer than a surface of the eye and is configured to adapt its shape to the shape of the eye under the effect of capillary force maintaining the contact lens on the eye when the user is wearing the contact lens.. .
|Methods and apparatuses for determining contact lens intolerance in contact lens wearer patients based on dry eye tear film characteristic analysis and dry eye symptoms|
Methods and apparatuses for determining contact lens intolerance in contact lens wearer patients based on tear film characteristics analysis and dry eye symptoms are disclosed. In embodiments herein, imaging of the ocular tear film is performed during contact lens wear.
The invention provides silicone hydrogel contact lenses that exhibit reduced back surface debris and reduced incidence of superior epithelial arcurate lesions.. .
|Contact lens packaging solutions|
The present invention relates to improved contact lens products which not only have initial insertion comfort. The contact lens product of the invention comprises a soft hydrogel contact lens immersed and autoclaved in a packaging solution including a low molecular weight polyethylene glycol (peg) (or glycerin) and a homopolymer or copolymer of vinylpyrrolidone.
|System and method for processing private messages in a contact center|
A system for exchanging private messages with a contact center over a network includes: a media server including a plurality of media drivers configured to interface with a plurality of social media networks, the media server being configured to maintain a session corresponding to a conversation comprising at least one message, the conversation being conducted on one of the plurality of social media networks; and a chat server configured to: maintain a chat session corresponding to the session; transmit and receive the at least one message of the conversation; and store the at least one message of the conversation in association with the chat session.. .
|Cylindrical electric connector with biased contact|
An electric connector includes a terminal body defining an interior space. An electric contact is located within the internal space.
|Graphical user interface for monitoring and visualizing contact center routing strategies|
A system and method for monitoring and visualizing contact center routing strategies via a graphical user interface. The graphical user interface displays a routing diagram depicting a contact center routing strategy.
|Dynamic multifocal contact lens dual layer with core|
An dynamic multiple focus contact lens has two transparent layers, each with a first annular electromagnet and a second annular electromagnet, a transparent pupil allowing passage of light through the layers, a core between the two layers, at least one loop antenna in communication with the electromagnets, and a transmitter for activating the electromagnets. The layers have a first shape similar to a circular segment that follows the surface of the cornea.
|Ankle flexi system for soccer shoes, football shoes, baseball shoes, speed skates skateboard, ice skates and hockey shoes.|
The ankle flexi system consisted of a specific flexible construction that integrates the lower and upper part of the shoe using an innovative area of free movement. This allows the user a full range movement capacity of the foot (ankle area) without limiting mobility and performance on the practice of sports.
|Methods for treating inflammatory conditions|
The present invention relates to compounds and pharmaceutically acceptable salts thereof and formulations comprising tenilsetam or pharmaceutically acceptable salts thereof that are useful in modulating inflammation. In particular, the compounds or pharmaceutically acceptable salts thereof are useful for treating or preventing a disease or disorder involving inflammation, including, but not limited to, delayed type hypersensitivity and contact hypersensitivity..
|Interruptible work reassignment|
A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, mark a work item as interruptible.
|Silicone contact lens and method for manufacturing thereof|
A contact lens and a method for manufacturing thereof are provided. The contact lens has a silicone contact lens base material and an amorphous carbon film formed in the silicone contact lens base material.
|Pad assemblies for a protective sports helmet|
A pad assembly is provided for use with a protective sports helmet in a contact sport, the helmet having an opening. The pad assembly includes a pad member within a pad housing, and a retainer having a projection that fits within the helmet opening.
|Method, apparatus, and system for providing and using a scheduling delta queue|
A contact center is described along with various methods and mechanisms for administering the same. Work assignment methods are disclosed that place tasks in bins by time intervals and are processed within a delta queue ring buffer.
|Ophthalmic interface apparatus, method of interfacing a surgical laser with an eye, and support ring for use with a suction ring|
Apparatus and methods are provided for interfacing a surgical laser with an eye using a patient interface device that minimizes aberrations through a combination of a contact lens surface positioning and a liquid medium between an anterior surface of the eye and the contact lens surface. Further, support rings, ocular stability devices, and methods for interfacing an eye during laser surgery are provided.
|Nondestructive means of ectopic pregnancy management|
In a non-destructive means of ectopic pregnancy management, a baby is delivered with the gestational sac intact and then submerged in an incubator containing ventilating fluid; the baby is placed in an absorbable transfer capsule and transcervically transferred to the uterine cavity; the capsule dissolves after a period of time to leave the gestational sac abutted to the endometrium so the baby can reattach. To maintain the baby's life support, the means includes fluidic ventilators and ventilation catheters to perfuse the gestational sac with ventilating fluid during such times as delivery, incubation, transfer, and reimplantation.
|Material for contact lenses, method for manufacturing contact lenses and contact lenses obtained thereby|
At least one hydrophilic monomer; and an initiator.. .
|System and method for generating forecasts and analysis of contact center behavior for planning purposes|
A method of predicting expected performance of a processing center system is accessed. The method includes receiving performance information from a performance monitoring system associated with the processing center system.
|Coaching with collaborative editing|
A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.. .
|System and method for in-air customer service|
A method has acts for receiving a transaction request in a contact center at a server having a processor, retrieving from data accompanying the transaction request identifying information regarding an originating node for the transaction request and identity of a sender of the transaction request, comparing the identifying information with stored data associating identifying information with specific aircraft providing on-board internet service, discovering an association indicating the sender of the request is currently transacting as a passenger on a specific aircraft, retrieving further information regarding the passenger if available, retrieving information about the specific aircraft, including at least current flight status, routing the transaction request to an available contact center agent, connecting the passenger in a communication session with the agent, and displaying the information regarding the passenger, if any, and the information regarding the specific aircraft for use by the agent during the communication session with the passenger.. .
|Material for manufacturing contact lens, method for manufacturing contact lens and contact lens manufactured thereform|
Wherein r1, r2 and r3 are independently c1-c12 hydroxyl group, c1-c12 alkyl groups or c1-c12 siloxane group; r4 is c1-c6 alkylene group or c1-c6 alkylene substituted with ether group; r5 is —h, —ch3, —ch(ch3)2, —ch(ch3)ch2(ch3), —ch2ch(ch3)2, —ch2c6h5, —ch2oh, —ch(oh)ch3, —ch2conh2 or —ch2ch2conh2: r6 is —nhconh—, —nhco—, —r8nhconh— or —r8nhco—, wherein r8 is —o—, —o(ch2)n— or —(ch2)n— and n is an integer of 1-10; r7 is hydrogen or methyl; and m is an integer of 10-100.. .
|High-throughput assessment method for contact hypersensitivity|
The present invention provides methods for high-throughput assessment of in vivo skin sensitizing activity of chemical compounds through detection of secretion levels of cytokine markers implicated in skin sensitization in combination with a multivariate analysis, using support vector machine (svm) for feature selection. The invention includes a computational algorithm that will provide unbiased analysis on the skin cell secretome data and predict the level of skin sensitization.
|Graphical user interface with contact center performance visualizer|
A system and method for monitoring and visualizing contact center performance via a graphical user interface. A processor identifies a plurality of contact center metrics, identifies predicted values for the plurality of contact center metrics, and displays a reference geometric object having a plurality of vertices representing the predicted values for the plurality of contact center metrics.
|Contact lens having peripheral high modulus zones|
Soft contact lens having regions of a material forming one or more higher modulus of elasticity zones in the peripheral region of the lenses add stiffness to the contact lenses. This increased stiffness in different zones or regions enable the contact lens to be more easily handled and make it less likely to fold in on itself..
|Asymmetric lens design and method for preventing and/or slowing myopia progression|
Contact lenses incorporating asymmetric radial power profiles that increase the radial dioptric power from the center to the margin of the optical zone of the lenses may be utilized to prevent and/or slow myopia progression. The power profiles vary along different meridians..
Apparatus, systems and methods employing contact lenses having an electrochemical sensor to detect ethanol concentration of a wearer of the contact lens are provided. In some aspects, a contact lens includes a substrate that forms at least part of a body of the contact lens and an electrochemical sensor, disposed on or within the substrate, that detects information related to concentration of alcohol present in blood of a wearer of the contact lens..
|Poly(nitrogen/amine) derivatives of a natural wax and ophthalmic compositions|
A poly(nitrogen/amine) derivative of a natural wax of formula i, and ophthalmic compositions and contact lens care solutions that contain the poly(nitrogen/amine) derivative of a natural wax of formula i. The invention is also directed to a method of treating a patient with dry eyes, the method comprising instructing a patient to administer one or more eye drops of the ophthalmic composition that includes a poly(nitrogen/amine) derivative of a natural wax of formula i..
|Compositions and methods of treatment of inflammatory skin conditions using allantoin|
Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
|Method for forming patterns of semiconductor device by using mixed assist feature system|
A method for forming patterns of a semiconductor device includes providing a photomask that includes an array of contact holes in an active region, a plurality of first dummy contact holes for restricting pattern distortion of the contact holes in an area outside of the array of the contact holes, a plurality of first assist features for restricting pattern distortion of the first dummy contact holes disposed inside a corresponding one of the first dummy contact holes, and an array of second assist features for additionally restricting pattern distortion of the first dummy contact holes. The array of second assist features is disposed outside of the first dummy contact holes.
|Method and system for managing interactive communications campaigns with call pacing|
A web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client.
|System for facilitating loosely configured service worker groups in a dynamic call center environment|
A system for soliciting and activating one or more groups of workers to service contact center business includes an interface accessible to the one or more groups for accepting group registration data, publishing contact center business and for enabling the groups to subscribe to receive business; a data repository for storing the registration data for subscribing groups; and a routing server for specifying routing strategies for event routing to the groups. The system is characterized in that the one or more groups of workers may be activated during contact center business activity to perform services based on need..