|| List of recent Contac-related patents
|Actionable workflow based on interaction analytics analysis|
A system and method for analyzing interactions between end users and contact center agents, and for generating work items. An interaction analytics server analyzes contact center interactions, continuously or in batches, for characteristics including topics, sentiment, satisfaction, and business outcome, and delivers the results to an intelligent workload distribution server, which generates one or more work items for assignment to suitably skilled agents or stakeholders..
|Contact lens cutting file distribution system and method|
A non-transitory computer readable medium having computer executable program code embodied thereon, the computer executable program code configured to cause a computing device to: receive an order for cutting a contact lens from a contracted manufacturer at an exchange; uniquely identify and authorize the manufacturer and a user entering the order; pre-validate the order for consistency based on predetermined rules; place the order with an exchange engine and authenticate the order; determine whether a required parameter file is already generated and available via a cutting file database; if the required parameter file already exists, instruct the cutting file database to package the available data and deliver the appropriate encrypted package back to the engine for delivery to a lathe gateway computer; if the required parameter file does not exist, forward the order to a lathe file generator to create the parameter file and enter it into the cutting file database; and deliver the encrypted package to the lathe gateway computer.. .
|Activities assignment optimization for multi-skill contact center|
A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of skills, and the rates of incoming interaction requests requiring each of various skills.
|Systems and methods for multi-stage sealing of contact lens packaging|
A contact lens package includes a first package layer, a second package layer, a lens receiving area defined between the first and second package layers, and first and second seal portions. The first seal portion extends around a first portion of the lens receiving area.
|In-vitro contact lens testing|
Contact lens testing apparatuses and method for testing contact lenses for analytes are presented. In an aspect, a device is provided that includes a housing configured to hold one or more contact lenses, and a testing compartment provided within the housing and comprising a reagent, the reagent configured to facilitate a chemical reaction in response to the existence of a predetermined biomarker disposed on or within a contact lens placed in the testing compartment, wherein the chemical reaction produces a known result related to state information of an individual from which the biomarker was generated..
|Advanced electro-active optic device|
Ophthalmic lenses are described including an ophthalmic base, and a plurality of electro-active elements, such as dynamic micro-lenses or micro-prismatic apertures. Each electro-active element may be configured to dynamically change optical power.
|Part transfer system that uses existing part features, and a method of using the part transfer system|
A part transfer system includes a robotic arm, and an end effector attached to the robotic arm. The end effector includes a locating pin that is operable to engage an existing part feature of a part.
|Synergistic antimicrobial preparations containing chlorite and hydrogen peroxide|
An anti-microbial preservative for use in ophthalmic and dermatologic products. The preservative includes from about 0.005 wt.
|Bi-functional co-polymer use for ophthalmic and other topical and local applications|
The invention contemplates a copolymer which is a graft or block copolymer useful to change wettability and surface characteristics of biological surfaces. Methods for use of these formulations and coatings to change wettability and sterically stabilize, and lubricate biological surfaces in a subject, for example, in the treatment of dry eye syndrome, and to prevent adherence of unwanted proteins, for example in the treatment of contact lens intolerance, are provided..
|System and method for call and data matching in a contact center|
A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device.
|Prioritization and time allocation by customer service agents|
A prioritization and time allocation by customer service is provided, whereby the customer service agents are incentivized to accept those tasks which more closely align with the objectives of a call center. Individual agents will then be able to pursue their own methodology to achieve their own goals and, in the process, pursue an objective of the contact center..
|Colored contact lens|
A contact lens, comprising a preprint of a first shade and a main print of a second shade, wherein the preprint consisting of a first band of gradient dot matrix, wherein the main print consisting of a second band of evenly spaced circular voids, wherein the second band surrounds the starburst pattern, wherein the first band and the second band have a substantially identical outer diameter and the first band has a smaller inside diameter than the second band, wherein the first shade and the second shade are different, wherein the gradient dot matrix is characterized by dot coverage increases in a radial direction from the center too the peripheral edge or a position near the peripheral edge of the substantially-circular pattern.. .
|Dynamic stabilization zones for contact lenses|
A contact lens incorporating one or more dynamic stabilization zones fabricated from a material that is readily deformable under eyelid pressure during blinking allows for the control over rotation of the contact lens on the eye. As the material deforms, the angle of contact between the eyelid and the one or more dynamic stabilization zones changes as does the rotational force acting on the contact lens..
|Microelectronic substrate electro processing system|
In a processing system for electroplating semiconductor wafers and similar substrates, the contact ring of the electroplating processor is removed from the rotor of the processor and replaced with a previously deplated contact ring. This allows the contact ring to be deplated in ring service module of the system, while the processor continues to operate.
|Providing compliance enforcement for manually dialed wireless numbers in a contact center|
Systems and methods are disclosed for originating a call to a wireless number by a contact center while enforcing various compliance requirements. In one embodiment, a compliance server and a pbx cooperate to originate the call to the wireless number.
|External contact center data collection and measurement|
External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers..
|Intelligent automated agent for a contact center|
A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor to: run an artificial intelligence engine configured to learn knowledge about a customer from past interactions between the contact center and the customer, and to apply the learned knowledge to future interactions; and maintain the customer profile data on the storage device.
|Led light string|
An led light string includes a socket, electrical wires, and an led-based luminous element. The led luminous element has two conductive terminals respectively set in abutting contact with or to pierce through the electrical wires.
|Methods and apparatus useful in manufacturing lenses|
Methods of manufacturing a contact lens are provided. Such methods include using an adjustable mandrel to fixedly retain a single mold section carrying a polymerized contact lens product and delensing the contact lens product from the single mold section.
|Polymer for contact lenses|
The present invention relates to polyurethane polymer compositions prepared by reacting a mixture comprising: a) at least one poly(ethylene glycol), b) at least one polyoxyalkylene diol (typically ppg or a copolymer of ethylene oxide and propylene oxide), c) at least one di- or poly-isocyanate, d) at least one polyol or macropolyol having a functionality greater than 2, or a mixture of such polyols or macropolyols having a functionality greater than 2, e) optionally an additional compound comprising at least one hydroxyl group and at least one primary or secondary amine group. The present invention also relates to an article comprising such a polymer, in particular a medical device such as a contact lens.
|Contact lens for vitreoretinal surgery|
A contact lens assembly has a central lens and a circumscribing flange, the lens having an eye contact surface shaped generally to a radius of curvature of a cornea of an eye. The flange comprises a sterile sponge-like liquid absorbent flexible material having a central aperture for fitting snugly about an outer circumference of the lens and extending radially outward therefrom.
|Device for selecting contact lens within a cabinet arranged to receive a plurality of contact lens and method associated thereof|
The invention relates to a device for selecting contact lenses within a cabinet arranged to receive a plurality of contact lenses, the device including a storage data device for storing data based on measurements from an auto refractometer; and a data processor device associated with a calculation module for identifying a contact lens on the basis firstly of data from the auto refractometer as previously stored in the storage device, and secondly of additional data relating to the contact lens that is to be identified and that was previously input by the user, the data processor device associated with said calculation module also being arranged to identify the location of the lens within the cabinet. The invention also relates to an associated method..
|Ophthalmic lens assembly having an integrated antenna structure|
Antennas and antenna systems may be designed and configured for incorporation into mechanical devices, including medical devices, such as ophthalmic devices, including contact lenses. These antennas and antenna systems may be utilized to transmit data from the mechanical device to a receiver, to receive data from a transmitter, and/or to inductively charge an electromechanical cell or the like incorporated into the mechanical device..
|Information prompt method, apparatus and terminal device|
Embodiments of the present invention provide an information prompt processing method, apparatus, and terminal device. The information prompt processing method includes: identifying a contact keyword contained in body content edited in an editing interface; extracting from a contact database at least one piece of contact information corresponding to the contact keyword, generating at least one editing operation according to the contact information and an operation command for the contact information, and displaying the at least one editing operation in the editing interface for a user to select; and executing the operation command for the contact information corresponding to the editing operation according to the selection of the user.
|Social media provocateur detection and mitigation|
A contact center system can receive messages from social media sites or centers. The messages may include derogatory or nefarious content.
|Cross-lingual seeding of sentiment|
A contact center system can receive messages from social media sites or centers. The messages may be in a foreign language.
|Hollow element assembly, and method and apparatus for the manufacture thereof|
A hollow element assembly has a base and a lid. The base has a wall that at least partly defines a recess, and the lid is locatable on the base so as to further bound the recess.
|Method and system for analyzing a communication by applying a behavioral model thereto|
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data.
A contact center system can receive messages from consumers. The system can then interact with the consumer or customer using a dialog.
|Apparatus for optometric self-examination, management server and contact lens selection system|
An object of the present invention is to provide an apparatus for optometric self-examination, a management server and a contact lens selection system using the same that are readily available to a new user and additionally shorten a time period required by an eye care practitioner for prescription or, even if no eye care practitioner's prescription is provided, allow for selection of a contact lens preferred for the user. The apparatus for optometric self-examination includes an optometric data acquisition unit for determining at least a part of a shape of a cornea of a user in response to an operation by the user and acquiring optometric data, based on the shape of the cornea, and a contact lens data display unit for displaying a result of selection of a contact lens suited for the optometric data, based on the optometric data and the shape data of contact lenses..
|Methods materials and systems for producing a contact lens and contact lenses produced using said methods materials and systems|
Disclosed are methods, materials and systems for producing contact lenses and contact lenses produced using said methods, materials and systems. According to some embodiments, a contact lens produced by said methods, materials and systems includes an extra-ocular indicator (“eoi”) adapted to alter in color upon removal of said lens from an eye.
|Gas circuit breaker|
A gas circuit breaker includes contact rings formed of an elastically deformable material, a movable contact that moves reciprocally along an axis line direction between a current supply position where the movable contact bridges the contact rings and a current cutoff position where the movable contact is separated from both the contact rings, holding tools formed in an annular shape and respectively attached to the contact rings, a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring, and a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring.. .
|Automatic negative question handling|
A contact center system can receive messages from social media sites or centers. The system can review long messages by identifying content in the long message with negative sentiment.
The present disclosure relates to a contact tens comprising a channel extending therethrough, an ocular device configured to engage with the channel, and related kits and methods that provide for improved contact lens insertion, cleaning and removal, as well as ocular safety and health.. .
|Hydrolysis-resistant silicone compounds|
In one aspect, the invention relates to hydrolysis-resistant silicone compounds. In particular, disclosed are sterically hindered hydrolysis-resistant silicone compounds and improved purity hydrolysis-resistant silicone compounds.
|Macroinitiator containing hydrophobic segment|
The present invention relates to macroinitiators comprising at least one hydrophobic segments in a molecule, wherein a molecular weight of the hydrophobic segment is 300 to 1800. The present invention further relates to block copolymers, wetting agent and polymeric materials having the block copolymers of the present invention associated with, which is suitable for medical devices, particularly for ophthalmic devices, including contact lenses, ophthalmic lenses, punctal plugs and artificial corneas..
|Low latency distributed aggregation for contact center agent-groups on sliding interval|
A method and system for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device the data for a sliding interval including a plurality of panes, the data including an ongoing component for ongoing events and a completed component for completed events; updating by the computer device the data for the sliding interval based on updates for the sliding interval received from one or more of the data sources; and reporting by the computer device an aggregation of the ongoing and completed components of the data sources for the sliding interval to a client in accordance with an expiring of one of the panes.
|Methods and apparatus useful in the manufacture of contact lenses|
Methods for manufacturing ophthalmic devices and apparatus for treatment of ophthalmic devices are provided. The apparatus includes a tank, liquid, baffle and ophthalmic devices.
An object of the present invention is to provide to suppress deformation of a terminal member caused by abutting contact of the terminal member with a housing side during attachment of the terminal member to the housing. When a terminal bolt is mounted, a ground terminal rotates in conjunction with rotation of the terminal bolt.
|Upper body protective system|
A contact sports upper body protector having an inner, breathable fabric layer and an outer layer composed of multiple, individual padding elements. A tensioning system is integrated into the inner layer to comfortably secure the protector to the body without impeding movement and includes reinforcing such as stitching running over the shoulders and joining together front and back before proceeding toward the waist of the wearer where a tensioning strap on either side is cooperatively engaged.
|Uv blocker loaded contact lenses|
Uv absorbing appliances, such as contact lenses, are prepared by including at least one uv absorbing compound in the appliances. Uv absorbing compounds can be water insoluble and/or reside in uv absorbing nanoparticles having a mean diameter less than 10 nm.
|Compositions and methods of treatment of inflammatory skin conditions using allantoin|
Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
|Antisense compositions and methods for modulating contact hypersensitivity or contact dermatitis|
Provided are methods and compositions, including topical compositions, for inducing tolerance to a sensitizing agent known to provoke contact hypersensitivity in a subject. Included are methods of topically applying to the subject an effective amount of an antisense composition targeting the start site or splice site of a cflar mrna..