|| List of recent Contac-related patents
|Providing compliance enforcement for manually dialed wireless numbers in a contact center|
Systems and methods are disclosed for originating a call to a wireless number by a contact center while enforcing various compliance requirements. In one embodiment, a compliance server and a pbx cooperate to originate the call to the wireless number.
|External contact center data collection and measurement|
External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers..
|Intelligent automated agent for a contact center|
A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor to: run an artificial intelligence engine configured to learn knowledge about a customer from past interactions between the contact center and the customer, and to apply the learned knowledge to future interactions; and maintain the customer profile data on the storage device.
|Led light string|
An led light string includes a socket, electrical wires, and an led-based luminous element. The led luminous element has two conductive terminals respectively set in abutting contact with or to pierce through the electrical wires.
|Methods and apparatus useful in manufacturing lenses|
Methods of manufacturing a contact lens are provided. Such methods include using an adjustable mandrel to fixedly retain a single mold section carrying a polymerized contact lens product and delensing the contact lens product from the single mold section.
|Polymer for contact lenses|
The present invention relates to polyurethane polymer compositions prepared by reacting a mixture comprising: a) at least one poly(ethylene glycol), b) at least one polyoxyalkylene diol (typically ppg or a copolymer of ethylene oxide and propylene oxide), c) at least one di- or poly-isocyanate, d) at least one polyol or macropolyol having a functionality greater than 2, or a mixture of such polyols or macropolyols having a functionality greater than 2, e) optionally an additional compound comprising at least one hydroxyl group and at least one primary or secondary amine group. The present invention also relates to an article comprising such a polymer, in particular a medical device such as a contact lens.
|Contact lens for vitreoretinal surgery|
A contact lens assembly has a central lens and a circumscribing flange, the lens having an eye contact surface shaped generally to a radius of curvature of a cornea of an eye. The flange comprises a sterile sponge-like liquid absorbent flexible material having a central aperture for fitting snugly about an outer circumference of the lens and extending radially outward therefrom.
|Device for selecting contact lens within a cabinet arranged to receive a plurality of contact lens and method associated thereof|
The invention relates to a device for selecting contact lenses within a cabinet arranged to receive a plurality of contact lenses, the device including a storage data device for storing data based on measurements from an auto refractometer; and a data processor device associated with a calculation module for identifying a contact lens on the basis firstly of data from the auto refractometer as previously stored in the storage device, and secondly of additional data relating to the contact lens that is to be identified and that was previously input by the user, the data processor device associated with said calculation module also being arranged to identify the location of the lens within the cabinet. The invention also relates to an associated method..
|Ophthalmic lens assembly having an integrated antenna structure|
Antennas and antenna systems may be designed and configured for incorporation into mechanical devices, including medical devices, such as ophthalmic devices, including contact lenses. These antennas and antenna systems may be utilized to transmit data from the mechanical device to a receiver, to receive data from a transmitter, and/or to inductively charge an electromechanical cell or the like incorporated into the mechanical device..
|Information prompt method, apparatus and terminal device|
Embodiments of the present invention provide an information prompt processing method, apparatus, and terminal device. The information prompt processing method includes: identifying a contact keyword contained in body content edited in an editing interface; extracting from a contact database at least one piece of contact information corresponding to the contact keyword, generating at least one editing operation according to the contact information and an operation command for the contact information, and displaying the at least one editing operation in the editing interface for a user to select; and executing the operation command for the contact information corresponding to the editing operation according to the selection of the user.
|Social media provocateur detection and mitigation|
A contact center system can receive messages from social media sites or centers. The messages may include derogatory or nefarious content.
|Cross-lingual seeding of sentiment|
A contact center system can receive messages from social media sites or centers. The messages may be in a foreign language.
|Hollow element assembly, and method and apparatus for the manufacture thereof|
A hollow element assembly has a base and a lid. The base has a wall that at least partly defines a recess, and the lid is locatable on the base so as to further bound the recess.
|Method and system for analyzing a communication by applying a behavioral model thereto|
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data.
A contact center system can receive messages from consumers. The system can then interact with the consumer or customer using a dialog.
|Apparatus for optometric self-examination, management server and contact lens selection system|
An object of the present invention is to provide an apparatus for optometric self-examination, a management server and a contact lens selection system using the same that are readily available to a new user and additionally shorten a time period required by an eye care practitioner for prescription or, even if no eye care practitioner's prescription is provided, allow for selection of a contact lens preferred for the user. The apparatus for optometric self-examination includes an optometric data acquisition unit for determining at least a part of a shape of a cornea of a user in response to an operation by the user and acquiring optometric data, based on the shape of the cornea, and a contact lens data display unit for displaying a result of selection of a contact lens suited for the optometric data, based on the optometric data and the shape data of contact lenses..
|Methods materials and systems for producing a contact lens and contact lenses produced using said methods materials and systems|
Disclosed are methods, materials and systems for producing contact lenses and contact lenses produced using said methods, materials and systems. According to some embodiments, a contact lens produced by said methods, materials and systems includes an extra-ocular indicator (“eoi”) adapted to alter in color upon removal of said lens from an eye.
|Gas circuit breaker|
A gas circuit breaker includes contact rings formed of an elastically deformable material, a movable contact that moves reciprocally along an axis line direction between a current supply position where the movable contact bridges the contact rings and a current cutoff position where the movable contact is separated from both the contact rings, holding tools formed in an annular shape and respectively attached to the contact rings, a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring, and a covering member having electrically insulating property, slidably attached to a distal end portion of the holding tool in the axis line direction, and configured to be brought into contact with the contact ring.. .
|Automatic negative question handling|
A contact center system can receive messages from social media sites or centers. The system can review long messages by identifying content in the long message with negative sentiment.
The present disclosure relates to a contact tens comprising a channel extending therethrough, an ocular device configured to engage with the channel, and related kits and methods that provide for improved contact lens insertion, cleaning and removal, as well as ocular safety and health.. .
|Hydrolysis-resistant silicone compounds|
In one aspect, the invention relates to hydrolysis-resistant silicone compounds. In particular, disclosed are sterically hindered hydrolysis-resistant silicone compounds and improved purity hydrolysis-resistant silicone compounds.
|Macroinitiator containing hydrophobic segment|
The present invention relates to macroinitiators comprising at least one hydrophobic segments in a molecule, wherein a molecular weight of the hydrophobic segment is 300 to 1800. The present invention further relates to block copolymers, wetting agent and polymeric materials having the block copolymers of the present invention associated with, which is suitable for medical devices, particularly for ophthalmic devices, including contact lenses, ophthalmic lenses, punctal plugs and artificial corneas..
|Low latency distributed aggregation for contact center agent-groups on sliding interval|
A method and system for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device the data for a sliding interval including a plurality of panes, the data including an ongoing component for ongoing events and a completed component for completed events; updating by the computer device the data for the sliding interval based on updates for the sliding interval received from one or more of the data sources; and reporting by the computer device an aggregation of the ongoing and completed components of the data sources for the sliding interval to a client in accordance with an expiring of one of the panes.
|Methods and apparatus useful in the manufacture of contact lenses|
Methods for manufacturing ophthalmic devices and apparatus for treatment of ophthalmic devices are provided. The apparatus includes a tank, liquid, baffle and ophthalmic devices.
An object of the present invention is to provide to suppress deformation of a terminal member caused by abutting contact of the terminal member with a housing side during attachment of the terminal member to the housing. When a terminal bolt is mounted, a ground terminal rotates in conjunction with rotation of the terminal bolt.
|Upper body protective system|
A contact sports upper body protector having an inner, breathable fabric layer and an outer layer composed of multiple, individual padding elements. A tensioning system is integrated into the inner layer to comfortably secure the protector to the body without impeding movement and includes reinforcing such as stitching running over the shoulders and joining together front and back before proceeding toward the waist of the wearer where a tensioning strap on either side is cooperatively engaged.
|Uv blocker loaded contact lenses|
Uv absorbing appliances, such as contact lenses, are prepared by including at least one uv absorbing compound in the appliances. Uv absorbing compounds can be water insoluble and/or reside in uv absorbing nanoparticles having a mean diameter less than 10 nm.
|Compositions and methods of treatment of inflammatory skin conditions using allantoin|
Embodiments herein provide formulations and methods for treatment of inflammatory skin diseases using allantoin in an amount from about 0.5% to about 15.0% by weight. Inflammatory skin diseases treated by embodiments herein include, without limitation, cutaneous porphyria, sclerodema, epidermolysis bulosa, psoriasis, decubitus ulcers, pressure ulcers, diabetic ulcers, venous stasis ulcers, sickle cell ulcers, ulcers caused by burns, eczema, urticaria, atopic dermatitis, dermatitis herpetiform, contact dermatitis, arthritis, gout, lupus erythematosus, acne, alopecia, carcinomas, psoriasis, rosacea, miliaria, skin infections, post-operative care of incisions, post-operative skin care following any variety of plastic surgery operations, skin care following radiation treatment, care of dry, cracked or aged skin and skin lines as well as other conditions affecting the skin and having an inflammatory component, symptoms thereof, or a combination thereof.
|Antisense compositions and methods for modulating contact hypersensitivity or contact dermatitis|
Provided are methods and compositions, including topical compositions, for inducing tolerance to a sensitizing agent known to provoke contact hypersensitivity in a subject. Included are methods of topically applying to the subject an effective amount of an antisense composition targeting the start site or splice site of a cflar mrna..
|Method of attenuating reactions to skin irritants|
The present invention is directed to a method of inhibiting cd1d activation by administering a composition containing a moiety that blocks cd1d activation. Compositions of the invention are useful for the attenuation of cd1d-restricted immune responses, including treatment of skin disorders due to hyperactive immune responses (e.g., contact hypersensitivity), for systemic administration to attenuate ongoing immune responses, and to provide hypoallergenic cosmetic products including pharmaceutical, cosmetic, and skin care compositions.
|Valve apparatus, method of manufacturing valve apparatus, and method of repairing valve apparatus|
According to one embodiment, a valve apparatus includes a movable member operating in conjunction with opening and closing of a valve, and a stationary member in sliding or abutting contact with the movable member. The valve apparatus includes a cladding portion that is integrally formed on a sliding-contact surface or an abutting contact surface of at least one of the movable member or the stationary member.
|Contact lens secondary packaging and methods|
A contact lens package assembly includes a sealable primary lens package, at least one contact lens sealed within the primary lens package, and a sealable secondary lens package. The primary lens package is sealed within the secondary lens package to increase a shelf life of the at least one contact lens.
|Method and apparatus for monitoring chat sessions in a contact center|
A network call center system has a unified communication and collaboration (ucc) device coupled to a communication network for managing incoming and outgoing calls. The ucc device connects a first user with a second user.
|Hybrid cloud architecture with optimized local delivery|
A system and method for optimized rendering of contact center services in a hybrid operations environment. A processor in a first operations environment receives a message transmitted by a first contact center resource relating to a contact center service.
|Log file management tool|
A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.. .
|Method, apparatus, and system for providing health monitoring event anticipation and response|
A contact center is described along with various methods and mechanisms for administering the same. In particular, the contact center may be configured to execute a work assignment engine and the contact center may also contain a health monitoring module that is configured to monitor events in the work assignment engine, compare the monitored events with a grammar defining expected events and an expected sequence of the expected events, and determine whether the work assignment engine is behaving appropriately based on the comparison..
|System and method for transmitting signaling and media from a hybrid contact center operations environment|
A system and method for providing contact center services in a hybrid operations environment including a first operations environment and a second operations environment. A controller in the first operations environment receives information on a call involving an end user device.
|Method and device for monitoring and treatment of seasonal affective disorder|
This invention provides for an energized biomedical ophthalmic device and associated method of measuring changes in biomarkers contained in tear film to generate data related to a light therapy regimen used to treat symptoms associated with seasonal affective disorder. In some embodiments, the energized biomedical ophthalmic device can include an energized contact lens with a light source in communication with a processor controlling said light source according to the light therapy regimen.
|System and method for ophthalmic laser surgery employing eye tracking without eye docking|
A system and method for performing ophthalmic surgery using an ultra-short pulsed laser is provided. The system includes a laser engine configured to provide an ultra-short pulsed laser beam, optics configured to direct the laser beam to an undocked eye of a patient, an eye tracker configured to measure five degrees of freedom of movement of the undocked eye, an optical coherence tomography module configured to measure depth of the undocked eye, and a controller configured to control laser beam position on the undocked eye toward a desired laser pattern based on depth and the five degrees of freedom of movement of the undocked eye.
|Wireless intraocular pressure monitoring device, and detecting module thereof|
A wireless intraocular pressure monitoring device includes reflecting and detecting modules. The reflecting module includes a soft contact lens having a curvature corresponding to that of a cornea while worn.
|Silicone-containing contact lens having reduced amount of silicon on the surface|
The present invention relates to a method of reducing the amount of silicon on a surface of a contact lens, wherein the method includes reacting the surface of a contact lens containing at least one silicone component with a fluoride reagent.. .
|Synergistic ophthalmic compositions for disinfecting contact lenses|
Compositions and methods for disinfecting contact lenses using the compositions are disclosed. The compositions include a combination of alexidine and chlorhexidine, which surprisingly causes the composition to exhibit synergistic antimicrobial activity against candida albicans by reducing a concentration of candida albicans by at least 1.2 log..